Had a week in a deluxe room on the 11th floor and loved it. But more attention to detail needed to make this a really special hotel.
Floors 11 and 12 are immediately above the lobby floor, buffet restaurant is on floor 10 and all the other rooms are below that (all with balconies) with the pool area right at the bottom, so the top floors prob have the best view - and it's gorgeous.
Our room shared a ginormous terrace with the other deluxe rooms. Was a real suntrap for most of the day and dead quiet. Nice to be away from the noise of the pool area. Room v generous size - was happy to lounge around there most of the day, bathroom area is open plan, but we didn't have a problem with this. Comp fruit and wine was in room when we arrived.
Great location. Really easy to wander into old town once the heat of the day had eased. Also great local restaurant (Magellan) very near to hotel and half the price of the hotel dinner buffet (which was 200 kuna pp). Would also recommend Sesame on the road into the old town.
But... overall service and maintenance falls short: shower in room didn't drain well so was like paddling pool; shower fitting needed fixing; light bulbs need replacing; housekeeping erratic - we never knew how many towels we'd end up with and one day they didn't come at all; table settings at breakfast often missing cutlery etc; three PCs in lobby for internet but one didn't work... took over 20 mins to check out because of a problem with our invoice... and so on.
We didn't encounter any problems with unhelpful/rude staff that others have reported (the opposite in fact), but in general I would say that for such a swanky looking hotel the management should be much slicker. Instead it felt a bit sloppy and, well, unprofessional. A shame really because all points mentioned above are small details but overall leave a bad impression. I wanted to give Rixos 5/5 but it's just not quite up to scratch.
One final comment. Apparently there are very few bits of the Croatian coast that are truely 'private' so anyone is entitled to come and make use of the 'beach' at the hotel. It never got really packed with locals when we were there (surprising considering how hot it was) and I did see hotel staff having a word with some kids when they got too rowdy. So it never bothered us that locals were using the pool area to access the sea. I had more of a problem with other guests 'booking' loungers before breakfast with their towels, and the annoying europop from the beach bar!
- Official Description (provided by the hotel):
- A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more less
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- Also Known As:
- Rixos Hotel Dubrovnik