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“the upside down hotel”

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Rixos Hotel Libertas
Ranked #13 of 68 Hotels in Dubrovnik
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
111 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“the upside down hotel”
Reviewed 6 November 2012

Beautiful hotel, built on the cliff side overloolking the bay. But unlike most hotel, the reception & restaurants on the upper levels with the rooms on the lower floors with pools, sauna and health centre on the ground floor at sea level. Staff are accommodating and helpful with the rooms of a very high quality. Ideally located for a walk into Dubrovnik 'old' city and all it's restaurants and tourist attractions.

Room Tip: over looking the bay
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank malxmclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Naas, Ireland
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 November 2012

We stayed in this hotel on our honeymoon in September. And after reading review on this site we thought its very expensive but sure why not spoil ourselves sure its our honeymoon after all.
When we arrived we were upgraded straight away to a room on the second floor over looking the pool and sea. This room looked fine not 5star but nice and big. The one thing we noticed was a SMELL coming from the drains which was unpleasant to say the least. I mentioned this to the staff and was told they would put some air freshener in the room. They did spray the room but the following morning the smell returned.
We said let just leaving it and enjoy the sights so not to make a fuss.
Moving on to my heading!! On our last night I was awoken to the sound of russeling coming from the area were the hotel had left fruit for us. I thought someone was breaking in so all I could do was grab a pencil beside the bed and turn the light on. I jumped up and moved to the living area only to be greeted by a large Black RAT on the table.
This was discussing as we had been eating from this fruit that day. I felt sick. It jumped off the table and ran to the washroom area and ran up the pipe under the sink. I called the hotel and the sent to guys up to look for it ( like its going to hang around) when they could find it they left. My wife and I were freaked out so I started to look around more to see what traces of proof I could find. Which I did fine rat dropping and to my surprise a apple from the basket under the sink with bite marks all over a bruised part of the apple. I pick it up and placed in the middle of the washroom. 5 minutes later a rat returned and took the apple back under the sink this show the size of the rodent.
We call the hotel again a this time we moved to another room at 4am.
The next day I told the hotel I didn't think we should pay for the last nights stay €500 but they would not accommodate us they did give us a free spa treatment valued around €80.
I never bother to write review but this just pissed me off the staff were so dismissive of what happened to us and just wanted us off of the hotel to not to inform other guests.
The staff even said it must of been a mice which I repy does it really matter you've rodents in your hotel and that must of been one strong mouse to carry a apple.

Ok sorry if you've booked to stay here maybe we just got unlucky but when you pay this kind of money this is not what you expect.

P.s we loved the town and the rest of Croatia

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank ShaneSixx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 6 Contributor
107 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 November 2012

My friend and I had been traveling for a week in Croatia before we checked into Rixos. After staying in some okay and not so okay hotels, this place was like finding Mecca. Air conditioning! Bath robes! Rain shower! View of the Sea! Girls bringing drinks on roller skates by the pool! It is a bit of a walk from Old Town, but it's quiet and not as loud and crowded. They have a really great breakfast too. Lots of options and very good. I would definitely stay here again.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank KsueP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falkirk. Scotland.
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 November 2012

The hotel is about a 20 minute walk from the old town. You would need to be fairly fit as their are hills to walk up both going and returning from the old town. The rooms mostly have an outlook over the bay, The rooms are a good size with a decent sized balcony.

The only down side was that the management decided that air conditioning was not required in the rooms for 3 days, leaving the hotel guests in the rooms at 27.c, we had to sleep with the balcony open at night due to the lack of air conditioning. Guests complained about the heat in the rooms, but nothing was done as the hotel management said it was winter. We were there in mid October.

Both the breakfast and the evening meal are buffet style, both have a good selection available.
The hotel staff in general were pleasant and helful during our stay. Special metnion to Zirko at the front door, He was helpful and always willing to offer advise on the area.

Room Tip: Ask for a room overlooking the bay, the higher the floor the better the veiw.
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Capri086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 October 2012

Good hotel in an splendid location, not far from the old town of Dubrovnik. Very friendly and good service.
Splendid views and scenery, only the quality of the restaurant a little bit unsatisfactory (breakfast ok)
Beautiful rooms.

Room Tip: Try the higher floors for the view
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BelgiumLudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cotswolds
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 October 2012

We stayed at the Rixos for a week from 13th October and thought it was lovely. Agreed that it isn't really up to the standards that you would expect from a 5* hotel, but there isn't really anything to complain about. The hotel staff were very kind to us and agreed to upgrade us to a sea view/balcony room free of charge, rather than the classic room which overlooks the carpark! They took pity on us as our travel agents messed up our booking, which I thought was very generous considering they were taking the hit. Yes, there was always something missing from our table at breakfast, either spoons, mugs, salt and pepper, but it didn't take much to simply ask for it. Breakfast was fantastic, so much choice and plenty of it, never ran out of anything. We didn't eat in the hotel bar breakfast as very expensive. Loved our room and spacious big bed, although bathroom not that private, but not an issue if a couple. For some reason the outdoor pool didn't have water in for half of our stay, but sea still lovely and warm and far nicer anyway! Air conditioning didn't work, but having read previous review, it appears they turn it off after 15th Oct! We slept with our balcony door open every night! There is a beautiful beach just around the corner. Take a right out of the front doors and down the side of the hotel - incredibly clear water and has the sun until mid-late afternoon. Only 15 min walk into town, easier going there but helped on the way back by stopping for a very strong cocktail at the Art Cafe halfway up the hill! I would definitely stay at this hotel again and don't feel it deserves the bad reviews it has.

Room Tip: DEFINITELY pay the extra for a sea view room...the view is stunning and it's lovely to spend a r...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank loosea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver
Level 5 Contributor
87 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 October 2012

We've just returned from spending 3 nights in this hotel. It was a bit far from the Old Town, but is walkable in about 15-20 minutes. The lobby and rooms were attractive. Our room and bathroom were a good size. However,,,,,,,we were disappointed in a number of things at his hotel. The bathtub took forever to drain, the lighting in the bathroom very poor, and if you are there after October 15, you can expect there will be no more air conditioning. We arrived on Oct 14th and all was well. When the temperature of the room wouldn't cool down more than to 26 degrees Celcius the next day I inquited at the front desk. I was told they "were working on it". However when the heat in our room continued yet another day I wasn't so sure they were trying to get it fixed. The poor staff in the diningroom were so uncomfortable in the heat as well. We finally found out that it was hotel policy to turn the air conditioning off in the whole building once Oct 15 came along. The weather outside was still hot, so that made the building very muggy and almost unbearable.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank platzyVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rixos Hotel Libertas

Property: Rixos Hotel Libertas
Address: Liechtensteinov Put 3 | Dubrovnik Neretva County, Dubrovnik 20000, Croatia
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Dubrovnik
#10 On the Beach Hotel in Dubrovnik
#11 Spa Hotel in Dubrovnik
#12 Luxury Hotel in Dubrovnik
#13 Family Hotel in Dubrovnik
#24 Romantic Hotel in Dubrovnik
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Rixos Hotel Libertas 5*
Number of rooms: 254
Official Description (provided by the hotel):
A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more   less 
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Also Known As:
Rixos Hotel Dubrovnik

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