We stayed at the Rixos Libertas for 3 nights in August and although we enjoyed our stay there are a few areas in need of improvement. The hotel has a beautiful view of the Aegean, is about a 20min walk to the centre of town and the room we stayed in on the 5th floor was very nice. The bedroom was spacious with a comfy bed, we had a large balcony with pool chairs to relax on and the bathroom was modern. I did find the hallways of the hotel to be quite dark as they had no windows and they smelt quite mouldy as if in need of some fresh air.
The buffet breakfast was very nice with a wide range of food on offer. The pool area was good with a large pool and private area to swim in the ocean. My annoyance with this area was that it seemed to be full of non-guests using up the pool chairs so it was very difficult for my husband and I to find 2 chairs we could use. The management of the hotel needs to address this issue.
My only other criticism of the hotel was the service we received regarding a complaint we made. On returning to our room one day the lights were out in the hallway and given that the halls had NO windows the hall was pitch black. The cleaning staff had left multiple trolleys lying in the halls one of which I tripped on while trying to find my room in the dark. On finding our room I rang the guest services to report the issue and was met with a less than desirable response. The lady was quite rude when I advised of the issue and stated they were aware of the problem and didn't seem to like my suggestion of moving the trolleys or sorting some alternate lighting source.
This hotel was nice but doesn't have the details a 5 star hotel should have and I do wonder if there are better choices to stay in Dubrovnik.
- Official Description (provided by the hotel):
- A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more less
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- Also Known As:
- Rixos Hotel Dubrovnik