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“Beware the 5 Stars in Croatia” 3 of 5 bubbles
Review of Rixos Hotel Libertas

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Rixos Hotel Libertas
Ranked #12 of 66 Hotels in Dubrovnik
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Beware the 5 Stars in Croatia”
3 of 5 bubbles Reviewed 20 September 2013

When is a 5 star hotel not a 5 star hotel?. When it really is a 3 star! We booked a week at the Rixos Libertas and paid extra for balcony, sea view and half board. It was not cheap but boasting 5 stars we went ahead being used to paying for balcony suites on cruise ships( it was on a cruise ship visit we discovered dubrovnik and liked what we saw). First mistake, all the rooms seemed to have balconies and sea views! So no need to pay extra.
We arrived late in the evening but check-in was seemless and we were cheered by the welcoming quality award from Tripadvisor displayed on the front desk of 4 stars out of 5 for 2013. 2013? we arrived on Sept 11th with still over 3 months of the year to go! Our review, which has been seen by the hotel's Guest Relations Manager follows:

Staff: Generally polite and good humoured but lacking in polish. A few seasoned professionals augmented by mainly further education students who were willing but lacked ' waiting-on experience and skills'. So there were constant requests for knives, spoons, napkins, side plates, milk etc. Numbers were low and on one night 5 waiters had to look after 200 guests in the dining area.

Facilities: Good pool and sunbathing area in very good location. No beach but 'safe' sea bathing from steps to ocean.Big open spaces inside hotel (looked as though it was designed for conferences rather than holiday makers) but no library or games room. The guests were of the mature type so the the Gym was under used (I never saw more than 3-4 people in it at any one time). For a hotel of this supposed stature, the range of entertainment was poor. One very good guitarist played 3 out of 7 nights in the bar but packed up at 10pm just when the later diners were leaving the restaurant.

Bars & Restaurants: One hotel bar and one pool bar. One 'general' buffet restaurant and separate a la carte meat and fish restaurants which offered 25% off menu prices for half board guests who wanted to 'upgrade'. Not many took advantage of this having already paid for their dinner and on one occasion when we ate in the steak restaurant (see below for reason) we dined alone from 7.30 to 9.30pm! Not many used the bars either as prices were very high and on none music nights nothing to encourage guests to use them.

Food: Half board guests generally ate in the buffet restaurant (see above). There was the usual selection of 'hot' and cold dishes. The restaurant closed at 9.30pm and guests (who had already paid for their dinner) were invited to attend the a la carte reastaurants where they had to pay again at exhorbitant prices (less 25% discount of course).
Generally the cold food was of an acceptable standard but the majority of the 'hot' dishes were poorly presented, indifferently cooked and more often than not inadequately heated to keep them warm. Cold plates due to the high turnover and again inadequate heating added to the problem so one invariable ended up eating cold food that should have been hot.There was also a lack of fish choices on the menu.
On our second night we complained about the temperature of the food to the Maitre D' and Head Chef. Other guests joined in but the only consolation we received was to sample the a la carte restaurant the next night (free of course). It was here that we ate for 2 hours in solitary confinement (see above), no other guest used the facilities during that time. The food was decidedly ordinary and for a bottle of wine (which was not free) and 3 courses (the crepe for dessert was inedible) we would have had to pay £170 (less 25%0. No wonder the place was empty! The only really hot meal we had all week was a lunchtime pizza from a small cafe near the Port. They did manage one night to produce hot plates but unfortunately they ended up on the cold counter! We think the restaurants were a shambles.

Rooms: Fraying carpet, lack of clothes hangers, no drawer space, lack of wardrobe space, unfinished wiring on balcony, partition between balconies missing so lack of privacy, no kettle in room.Size of room was good with settee, sitting area and plenty of electrical points but 1 change of bedding in 7 days?

Summary: Compared to the major holiday destinations around Europe, we would put this in the 3 star category, definitely not 4 or 5. A cruise ship offering this level of service and amenities for comparable price would not last very long. Croatia is a lovely country but they are deluding themselves with their hotel category star system. Prices in Dubrovnik are being kept artificially high but eventually the savvy tourist will go elsewhere. This would be a pity because it has a lot to offer but I am afraid for us not at this level of service.

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank GeeCee817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Farnham, United Kingdom
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 19 September 2013

My wife and I stayed at the Rixos, Dubrovnik in August. We were told that the hotel had been rebuilt/refurbished approximately 7 years ago. It is located in the next bay north of Dubrovnik, but out of sight of the Walled City. This is a very big hotel with several large open lounge facilities, good restaurants, indoor and outdoor pools.
Is it a 5 Star hotel? How do YOU classify hotels, by their size or their attention to detail. In our room on the 6th floor we found the very small wardrobe located hard up to the room door, very noisy to use because the concertina type doors snapped shut with a large bang, and the internal plastic hanger supports all broken. The other furniture in the room gave the impression of well worn IKEA type flat pack units. Outside the room, the corridor had some light units which had failed and a temporary standard lamp had been plugged in at one point to help illuminate the corridor. A set of breakfast dishes had been put out from a room before 10.00am and were still waiting to be removed at 6.00pm. All details, none stopping the general enjoyment of our holiday, but not 5 Star.

The guitar. Oh yes, there it stands to greet you at the entrance to the breakfast restaurant, unfortunately with two of the strings missing. It just seemed to show the lack of attention to detail at the hotel. Would we recommend staying at the Rixos? Yes, if the management walked round with their eyes open.

  • Stayed August 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank EconomicTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 17 September 2013

Rixos Libertas was nice hotel with beautiful views. Location was closely enough
to old town. Room was nice with big balcony. Better in floors 5 to 8.
Very good breakfast.
BUT if you need to get connect with wifi... We did not succeed! All that time there were
connection fails or new system was under construction etc.

Room Tip: Seaside rooms, floors 5 - 8
See more room tips
  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jaaju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 1 May 2014
Dear Guest,
Thank you for your positive feedback, in particular the part about the rooms with a breathtaking view. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 17 September 2013

We stayed at the Rixos Libertas for 3 nights in August and although we enjoyed our stay there are a few areas in need of improvement. The hotel has a beautiful view of the Aegean, is about a 20min walk to the centre of town and the room we stayed in on the 5th floor was very nice. The bedroom was spacious with a comfy bed, we had a large balcony with pool chairs to relax on and the bathroom was modern. I did find the hallways of the hotel to be quite dark as they had no windows and they smelt quite mouldy as if in need of some fresh air.

The buffet breakfast was very nice with a wide range of food on offer. The pool area was good with a large pool and private area to swim in the ocean. My annoyance with this area was that it seemed to be full of non-guests using up the pool chairs so it was very difficult for my husband and I to find 2 chairs we could use. The management of the hotel needs to address this issue.

My only other criticism of the hotel was the service we received regarding a complaint we made. On returning to our room one day the lights were out in the hallway and given that the halls had NO windows the hall was pitch black. The cleaning staff had left multiple trolleys lying in the halls one of which I tripped on while trying to find my room in the dark. On finding our room I rang the guest services to report the issue and was met with a less than desirable response. The lady was quite rude when I advised of the issue and stated they were aware of the problem and didn't seem to like my suggestion of moving the trolleys or sorting some alternate lighting source.

This hotel was nice but doesn't have the details a 5 star hotel should have and I do wonder if there are better choices to stay in Dubrovnik.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank LittleMissShop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnstown, Pennsylvania
Level Contributor
219 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

We stayed here two nights. Front desk staff excellent! Pool and ocean access excellent. Breakfast buffet OUTSTANDING!
Old town is a 20 minute walk. There is a little market just 150 meters up the street.
Jumping off the wall into the Sea, PRICELESS

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cog62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 1 May 2014
Dear Guest,
We are pleased that you thoroughly enjoyed our first class services. We look forward to serving you in the nearest future. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, South Africa
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 15 September 2013 via mobile

We stayed in the Rixos before departing on a cruise. The room was not up to standard for a 5 star hotel, although we were upgraded to a suite. The location is however excellent, a 15 minute walk to the old town.

When we arrived to check in for our final evening in Dubrovnik we handed our suitcases in and left until our room would be ready... When we arrived back at 14:00 we were told our tour operator made a reservation mistake and that we were booked at the Palace. When their transfer took us to the Palace we heard that they overbooked and some guests were moved to other hotels.

The impression is however that we were moved as we pointed out that the room on our original stay a week prior was not up to standard.

Value for money: no, better value somewhere else...

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Stiaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 15 September 2013

Excellent rooms - especially with a 5 day stay we were upgraded to a suite with a huge terrace and a marvellous sea view!

Room was huge and very comfortable. Lots of marble. Wine and fruit in the room free on arrival.

3 excellent restaurants in the motel, with very good food and wine lists.

Very friendly and helpful staff.

Only real hassle is that the motel is 1.7km from the Old Town. The walk down is fine, but it is a long hill climb back. After 3 days we resorted to Taxis, which were not expensive, for the return trips.

A lovely spot and the Motel is about 4.5 Stars.

Room Tip: Check out the special deals like free airport transfers and 3+ night stays for free nights. Free Wi...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 1 May 2014
Dear Guest,
Thank you very much for your positive account and we are pleased that you compared our hotel to the beauty of the Old City that is often referred to as the “Jewel of Adriatic”. We look forward to serving you again in the nearest future in one of Rixos first class service hotels. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixos Hotel Libertas

Property: Rixos Hotel Libertas
Address: Liechtensteinov Put 3 | Dubrovnik Neretva County, Dubrovnik 20000, Croatia
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Dubrovnik
#9 On the Beach Hotel in Dubrovnik
#11 Spa Hotel in Dubrovnik
#11 Luxury Hotel in Dubrovnik
#13 Family Hotel in Dubrovnik
#24 Romantic Hotel in Dubrovnik
Price Range (Based on Average Rates): £
Hotel Class:5 star — Rixos Hotel Libertas 5*
Number of rooms: 254
Official Description (provided by the hotel):
A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more   less 
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Also Known As:
Rixos Hotel Dubrovnik

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