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“Good but Buffet style hot meals and wine tour let it down.”

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Rixos Hotel Libertas
Ranked #12 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed 20 October 2013

We stayed Thomson full board between 6th and 13th October 2013. Flights to and from Birmingham airport were on time and hassle free. Pre-booked taxi transfers were on time and comfortable, Citroen Cross and Audi. Check in was quick and luggage taken to room. Room clean (and kept clean), spacious, with a balcony with sunbeds overlooking the outdoor pool and sea. The meals were ok. Salads, cold meats, cheese and croissants were very good. Unfortunately the hot meals let the mealtimes down. They are offered in canteen style stainless steel containers and sometimes were lukewarm not 5 T standard. The service in the main restaurant was slow and erratic; however the service in the Agora bar was exceptionally good. Our welcome meeting was adequate and but little was said about the bus passes and the surrounding area only the Old Town; we found out more about the area by walking around ourselves.
We had a meal in the Lalezar restaurant which was superb, but a bit expensive. However the Bela Vita bar and Azzur Fish restaurants were closed. The latter because of bad weather but with a bit of planning it could have stayed open. We have eaten outside quite comfortably at restaurants in the Far East with a downpour outside, it just requires side screens.
The biggest let-down was the Wine Tasting tour. It would appear that the object (and the guide said as much), was to drink as much as possible and get drunk.
The tour included a visit to two mills, the first was ok but the second was only visible through a small opening in a wall, but because it was completely dark inside it was impossible to see what was happening. It was only after I viewed a photo that I'd take with a flash that I could see the process. The remaining visits were to winerys', I'd like to say vineyards but as we did not see any processes it's difficult to confirm. The return trip took about an hour to the first hotel so how did our guide fill the time, not by telling us something about the 2000 year history of Dubrovnik but by having a singsong; On Ilkley Moor, Its A Long Way to Tipperary, etc. so you understand the tone. That’s fine if everyone joins in but as it took at least 10 minutes to get anyone singing and then only half a dozen or so, the guide should have realised it was not a good idea. The trip would have been far better if it had been to a smaller number of vineyards and more information had been given about the processes, where the grapes were grown and why, what we should be looking for in the taste, that sort of thing, and to fill the spare time with information about Dubrovnik. Also better arrangements for the mill visits, lighting, diagrams explaining what was happening, and what we were seeing. To be fair there were short talks but with a coachload of people trying to listen and with the rushing water it was impossible to hear.

Room Tip: Upgrade to the Superior Double Room if you can. Book taxi transfers. Find out about the Bus Passes y...
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  • Stayed: October 2013, travelled as a couple
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1  Thank Philip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded 4 November 2013

Dear Guests,
Thank you for your feedback.
We are sorry to hear that the hot food was not up to your standard especially as you mentioned its presentation. We have passed on your comments to the executive chef. We have done all necessary actions regarding this issue. As far as the wine tour is concerned, we are sorry that you have been disappointed but as outlined this was not organized by the hotel. Kind regards.

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Reviewed 15 October 2013

I stayed at the Rixos last two weeks in July. Initial impressions good.

Food very good but can get a bit repetative. Staff round the pool bar area very helpful. However the attitude of the resteraunt staff leaves a lot to be desired. Constantly having to ask for tea spoons napkins etc. Several evenings tried to eat outside - non of the tables cleared. When I raised this with the Maitre D no explanations given and basically very rude.

The staff who oversee the pool will put their stock of belongings on the sun loungers then when you're looking for a bed they will remove this and take a tip. I saw this happen several times. Pool area is very crowded plus the hotel is open to others who wish to use it for the day, as a result you feel packed in.

The hotel has a good gym and I also used the spa which was great.

This hotel could be much better but some of the staff are grossly unprofessional and have a bad attitude letting others down who work so hard. If I were to advise one thing is to go all inclusive as very expensive if not

  • Stayed: August 2013, travelled as a couple
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Thank lou d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded 4 November 2013

Dear Guests,
We thank you greatly for your feedback. As a result we would implement customer service training our food and beverage staff. Kind regards.

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Reviewed 13 October 2013

Got to be one of the best 4 star hotels that I have stayed in. European hotels can be a bit hit and miss sometimes but this place is excellent. From reception to guest relations to housekeeping this place is hard to fault.

Be warned that the rooms do NOT have tea / coffee making facilities. If this is important to you then I would suggest you bring your own little travel kettle along with you. We approached Guest Relations and they kindly made arrangements and we were provided with a kettle, but it did take a while though.

The rooms are big and comfy with excellent ablution facilities - including bath robes and slippers that many 5 star joints wouldn't supply. We had a magnificent view from our balcony on the 9th floor. The higher up the better the views.

Although we did not eat in the hotel apart from breakfast - I have praise for the food. An excellent spread was put forward in the mornings and the buffet choice was more than adequate. Remember this is 4 stars but competes with 5 stars.

We were here for a week. Would I recommend this place or come back again - YES INDEED!

Stayed: October 2013, travelled as a couple
2  Thank cincol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded 4 November 2013

Dear Guests,
Thank you for your positive comments and we kindly thank you for your recommendation. I just want to inform you that we are 5 star hotel. I hope you will come back again. Kind regards

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Reviewed 13 October 2013

This hotel is very well situated near the old town, yet sufficiently far from the hustle and bustle of the hordes of tourists which descend on the city from the cruise ships on a daily basis. It is a pleasant ten minute walk (downhill) to the city, whilst there are several bus routes which stop near the hotel for those who do not want to walk back uphill. The major positive point of this property is the full and frontal sea view available from most rooms, each of which has a large private terrasse with two sunloungers, thereby avoiding the need to congregate near the pool early to get the best places. There is a private access to the sea and a large chunk of ocean in front of the hotel is cordonned off with bouys providing a pleasant and safe venue to swim. The quality of the sports facilities was exceptional, with two pools and a very good and spacious spa offering plenty of sauna's and turkish baths. I went off season, and there were very few people availing of these facilities. The hotels offers a free wifi service which was operational most of the time, the only slight downside was the need to constantly log-in each time. On the downside, I felt that the property was starting to feel tired and desperately in need of a renovation. The furniture in my room was scuffed and several of the blinds in the bathroom were broken. The long corridors were dark, and the carpeting was stained. These are minor inconveniences, yet one would expect better from a five star hotel. The breakfast buffet was adequate and the staff friendly, yet getting a table and clean cuttlery in the morning, as well as being served coffee/tea was a big challenge. The hotel was full, and there were several large tour groups and conferences who would descend on the breakfast room at the same time, overwhelming the limited number of staff. I did not try the restaurants or bars of the hotel, since the prices were rather steep, and there was a plethora of cheaper and nicer alternatives in town. Overall; I would happily return to the Rixos given its good situation, the sea views and the comfort of the facilities, yet there is still a lot of room for improvement.

  • Stayed: September 2013, travelled solo
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2  Thank Sophie77Brussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded 4 November 2013

Dear Guests,
Thank you for your encouraging comments, we have noted down these minor issues and we have refurbishment planned ahead in the nearest future. Kind regards.

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Reviewed 12 October 2013 via mobile

We stayed here for our honeymoon. We knew it was off season, and the weather matched (which was perfect for what we wanted). The Rixos is a lovely hotel. Rooms are very clean, nice fresh fruit bowl and a bottle of wine upon check in (maybe a honeymoon touch :). The buffet breakfast was great! This hotel is all about the view!!!!
Wish the A/C would have been cooler, as the humidity was a bit much for me.
It was about a 2KM walk to old town, or a 50 Kn cab ride. Then again... we had that view!
All in all would totally stay again.

  • Stayed: October 2013
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Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded 4 November 2013

Dear Guests,
We are extremely happy to have met your requirements. We do pay extra attention to our honeymoon couples and are particularly glad that you had an excellent start to your married life.
Kind regards.

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Reviewed 11 October 2013

We visited in September 2013 and the hotel is certainly not a 5 star, there are too many minor issues and I would rate it as between 3 and 4 star.
It's a large hotel in a great location with most rooms overlooking the sea and about a 20 minute walk or 60 kuna in a taxi to the Old Town.
The breakfast buffet is very good with an excellent range of food to cover all tastes. There's a lounge bar in the lobby, but be aware, the bar staff have a nasty habit of trying to charge what they think that they can get away with, rather than charge from the price list.
The rooms are quite small, functional but not 5 star, and the public areas and upholstery need a clean up and a bit of TLC.

  • Stayed: September 2013, travelled with family
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1  Thank TooRoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded 4 November 2013

Dear Guests,
Thank you for your feedback.
We are sorry that you have felt disappointed in our hotel staff and facilities. We sincerely wish that you have reported this member of staff who has overcharged you as this would have resulted in his or her dismissal. Kind regards.

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Reviewed 8 October 2013

The best 5* Hotel we have been to. The staff were so friendly, the hotel was very clean and our room was massive with jacuzzi. We had a fantastic view from our balcony looking out to the sea, we could see the cruise ships sitting off the old town. There is plenty to do within walking distance of the hotel, like going to the old town or going up in the cable car which was amazing with fantastic views of the city. I would highly recommend this hotel and I will definitely go back.

Room Tip: Choose a room with a sea view if possible.
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  • Stayed: September 2013, travelled as a couple
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2  Thank mags6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded 4 November 2013

Dear Guests,
We welcome your positive comments and we thank you for your respectable recommendation of our hotel to your guests. Kind regards.

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Additional Information about Rixos Hotel Libertas

Address: Liechtensteinov Put 3 | Dubrovnik Neretva County, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Dubrovnik
#9 Family Hotel in Dubrovnik
#10 On the Beach Hotel in Dubrovnik
#11 Spa Hotel in Dubrovnik
#12 Luxury Hotel in Dubrovnik
#24 Romantic Hotel in Dubrovnik
Price Range: £57 - £342 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Hotel Libertas 5*
Number of rooms: 254
Official Description (provided by the hotel):
A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more   less 
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Also Known As:
Rixos Hotel Dubrovnik

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