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“Perfect hotel, exceptional stay”

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Rixos Hotel Libertas
Ranked #13 of 67 Hotels in Dubrovnik
Certificate of Excellence
Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Perfect hotel, exceptional stay”
Reviewed 23 October 2013

We stayed at this hotel in late September after travelling through Europe for 5 weeks. This was the highlight of our stay in Europe. The views are fabulous and although it is a 20 minute walk from Dubrovnik's old town (that said, a taxi ride or bus journey takes a few minutes), it feels like an escape to unwind. We found the staff excellent, in particular Maris, Goran and Natalia who we found incredibly knowledgeable, professional, friendly and courteous. In fact, during our stay, we had a mix up with our flights and Natalia went out of her way to help us. Breakfast at the hotel provides for a very wide selection with the freshest of food available. It was wonderful taking in the beautiful views in the mornings. Dubrovnik is absolutely beautiful and this is the perfect hotel to enjoy your stay in this magical part of the world.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank Evan219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 6 November 2013
Dear Guests,
Thank you kindly for your positive comments but we are exceptionally happy that it was our staff who made you feels at home and made your stay exceptional. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
San Francisco, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 October 2013

So I booked a room here for my honeymoon and was nervous about the so-so or bad reviews that were mixed in with the good ones. I can see where the bad reviews are coming from... but unless you are obnoxiously picky these things are not going to bother you, you are in one of the most beautiful places ever, get over it! Pros: Almost all of the rooms have a balcony with an amazing view. The beach access area is AWESOME... I had been thinking about staying at the Hotel Bellevue (more expensive) which is next door because they have their own little beach but the 'beach access' at Rixos is way better, plus you can walk (or swim) over to Hotel Bellevue to use their beach if you really want to, but their beach is actually kind of hard/painful to walk on b/c its deep pebbly/stones. Great location. All of the staff we interacted with were friendly/helpful. Free breakfast with TONS of options to choose from, you will find something you like to eat. Cons: I agree that it was dark and sometimes smelled kind of weird in the hallways of the hotel, but this was never the case in my room, which was clean & comfortable, so I don't really care about the hallway. The restaurant by the pool/beach access is overpriced and the food there is just alright... but you really can't blame them for being overpriced because it is SO nice there you won't want to leave to get lunch elsewhere, having food options right there is convenient. There is an awesome restaurant right at the top of the driveway of the hotel called Magellan that is delicious and affordable, you could go there instead of the pool restaurant. :)

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
6 Thank jillya927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 6 November 2013
Dear Guests,
Thank you for your feedback,
We are glad that you enjoyed yourselves tremendously with us as you put it in your own words it was “awesome”. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yarm, United Kingdom
2 reviews
Reviewed 21 October 2013

We booked this hotel all inclusive through Thomson.Hotel is in a great location about 15 mins walk into old city, front of house staff reception, porters and guest relations all very good, but waiting and bar staff without exception need to be trained to a higher standard had to constantly ask over and over again for the simplest of things i.e. knife, fork ,cup and it always seemed to be to much trouble never a smile . Stayed all inclusive given a list of what's included but the pool side bar was closed, poolside loungers put away, wooden floor taken up and outside pool full of stones all this despite every day but one being sunny 20c plus we had to go in the lift to the bar in main reception and carry drinks back down ( 9 floors up). Rooms nice, clean and spacious but you must book sea view or you will be missing the best thing about hotel. Food in main restaurant ok good choice of salads for breakfast lunch and dinner but the hot food was very limited and puddings very repetitive. Overall the hotel is fine and is probably 4 star but the service is 3 star but with some effort and training could make up some of its short coming's, but there is no defence for closing half of bars and restaurants' and not making some provision for guests that have paid for that facility.

Room Tip: must book a seaview
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cabby62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
143 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 21 October 2013

Stayed here for 4 nights. It is in a great location for thd Old Town -15 minutes walk, and for the new port area. The hotel looks beautiful and the rooms all have a magnificent sea view. Slightly smoky smell in the corridors and in parts the lighting was very poor. Overall roms very clean and comfortable. Had buffet breakfast which was plentiful but there seemed to be a shortage of staff as it was difficult to find a clear table, or coffee refills when needed. Ate the buffet evening meal once and although starters and puds were great the hot main courses were very disappointing.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProfSnap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 4 November 2013
Dear Guests,
Thank you for your feedback.
We are sorry that you had disappointing experience regarding the hot buffet meals. We have passed on your comments to the executive chef. We have done all necessary actions regarding this issue.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mezieres-sur-Issoire
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 October 2013

We stayed Thomson full board between 6th and 13th October 2013. Flights to and from Birmingham airport were on time and hassle free. Pre-booked taxi transfers were on time and comfortable, Citroen Cross and Audi. Check in was quick and luggage taken to room. Room clean (and kept clean), spacious, with a balcony with sunbeds overlooking the outdoor pool and sea. The meals were ok. Salads, cold meats, cheese and croissants were very good. Unfortunately the hot meals let the mealtimes down. They are offered in canteen style stainless steel containers and sometimes were lukewarm not 5 T standard. The service in the main restaurant was slow and erratic; however the service in the Agora bar was exceptionally good. Our welcome meeting was adequate and but little was said about the bus passes and the surrounding area only the Old Town; we found out more about the area by walking around ourselves.
We had a meal in the Lalezar restaurant which was superb, but a bit expensive. However the Bela Vita bar and Azzur Fish restaurants were closed. The latter because of bad weather but with a bit of planning it could have stayed open. We have eaten outside quite comfortably at restaurants in the Far East with a downpour outside, it just requires side screens.
The biggest let-down was the Wine Tasting tour. It would appear that the object (and the guide said as much), was to drink as much as possible and get drunk.
The tour included a visit to two mills, the first was ok but the second was only visible through a small opening in a wall, but because it was completely dark inside it was impossible to see what was happening. It was only after I viewed a photo that I'd take with a flash that I could see the process. The remaining visits were to winerys', I'd like to say vineyards but as we did not see any processes it's difficult to confirm. The return trip took about an hour to the first hotel so how did our guide fill the time, not by telling us something about the 2000 year history of Dubrovnik but by having a singsong; On Ilkley Moor, Its A Long Way to Tipperary, etc. so you understand the tone. That’s fine if everyone joins in but as it took at least 10 minutes to get anyone singing and then only half a dozen or so, the guide should have realised it was not a good idea. The trip would have been far better if it had been to a smaller number of vineyards and more information had been given about the processes, where the grapes were grown and why, what we should be looking for in the taste, that sort of thing, and to fill the spare time with information about Dubrovnik. Also better arrangements for the mill visits, lighting, diagrams explaining what was happening, and what we were seeing. To be fair there were short talks but with a coachload of people trying to listen and with the rushing water it was impossible to hear.

Room Tip: Upgrade to the Superior Double Room if you can. Book taxi transfers. Find out about the Bus Passes y...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 4 November 2013
Dear Guests,
Thank you for your feedback.
We are sorry to hear that the hot food was not up to your standard especially as you mentioned its presentation. We have passed on your comments to the executive chef. We have done all necessary actions regarding this issue. As far as the wine tour is concerned, we are sorry that you have been disappointed but as outlined this was not organized by the hotel. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 October 2013

I stayed at the Rixos last two weeks in July. Initial impressions good.

Food very good but can get a bit repetative. Staff round the pool bar area very helpful. However the attitude of the resteraunt staff leaves a lot to be desired. Constantly having to ask for tea spoons napkins etc. Several evenings tried to eat outside - non of the tables cleared. When I raised this with the Maitre D no explanations given and basically very rude.

The staff who oversee the pool will put their stock of belongings on the sun loungers then when you're looking for a bed they will remove this and take a tip. I saw this happen several times. Pool area is very crowded plus the hotel is open to others who wish to use it for the day, as a result you feel packed in.

The hotel has a good gym and I also used the spa which was great.

This hotel could be much better but some of the staff are grossly unprofessional and have a bad attitude letting others down who work so hard. If I were to advise one thing is to go all inclusive as very expensive if not

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lou d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 4 November 2013
Dear Guests,
We thank you greatly for your feedback. As a result we would implement customer service training our food and beverage staff. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 October 2013 via mobile

Got to be one of the best 4 star hotels that I have stayed in. European hotels can be a bit hit and miss sometimes but this place is excellent. From reception to guest relations to housekeeping this place is hard to fault.

Be warned that the rooms do NOT have tea / coffee making facilities. If this is important to you then I would suggest you bring your own little travel kettle along with you. We approached Guest Relations and they kindly made arrangements and we were provided with a kettle, but it did take a while though.

The rooms are big and comfy with excellent ablution facilities - including bath robes and slippers that many 5 star joints wouldn't supply. We had a magnificent view from our balcony on the 9th floor. The higher up the better the views.

Although we did not eat in the hotel apart from breakfast - I have praise for the food. An excellent spread was put forward in the mornings and the buffet choice was more than adequate. Remember this is 4 stars but competes with 5 stars.

We were here for a week. Would I recommend this place or come back again - YES INDEED!

Stayed October 2013, travelled as a couple
Helpful?
2 Thank cincol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 4 November 2013
Dear Guests,
Thank you for your positive comments and we kindly thank you for your recommendation. I just want to inform you that we are 5 star hotel. I hope you will come back again. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixos Hotel Libertas

Property: Rixos Hotel Libertas
Address: Liechtensteinov Put 3 | Dubrovnik Neretva County, Dubrovnik 20000, Croatia
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Dubrovnik
#10 On the Beach Hotel in Dubrovnik
#11 Spa Hotel in Dubrovnik
#12 Luxury Hotel in Dubrovnik
#12 Family Hotel in Dubrovnik
#23 Romantic Hotel in Dubrovnik
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Rixos Hotel Libertas 5*
Number of rooms: 254
Official Description (provided by the hotel):
A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more   less 
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Also Known As:
Rixos Hotel Dubrovnik

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