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“Fabulous views and fabulous hotel”

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Rixos Hotel Libertas
Ranked #12 of 68 Hotels in Dubrovnik
Certificate of Excellence
Edinburgh, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fabulous views and fabulous hotel”
Reviewed 5 August 2014 via mobile

Saw this hotel when on holiday to Dubrovnik last year and just had to come back to Dubrovnik to stay there. Location fabulous and only a 20 min walk to the old town.
Hotel sea view room with balcony was worth the cost of the upgrade.(25 euros per night) Views spectacular.

Room immaculate and cleaned every day. Breakfast buffet good spread... not so keen on the chicken sausage but just about everythimg you can think of for breakfast including porridge!!

Best I think if you can get a package for half board or eat elsewhere at night.... the 1night we ate in the restaurant was lovely but very pricey at around £65 for 2 without drinks.


Hotel facilities first class and pool big enough for a decent swim but the sea is amazing and the hotel has a safe enclosed area of the sea for swimming. Swim shoes are a must though.

Spent most of our evenings with a leisurely walk to the old town for dinner where theres lots of choice and food is reasonable. You must try the ice-cream shops..... all brilliant but our favourite is the first Ice cream shop on the right as you come down the Strada from the Pila Gate.

Staff and locals alike very friendly and go out of their way to make you welcome.

Hotel is very quiet in the evening... only realised near the end if the week that there is a Casino!

Had a fabulous holiday and am sure the Libertas is my hotel of choice for Dubrovnik!

Stayed July 2014, travelled with family
Helpful?
1 Thank 770pearls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 15 August 2014
Dear Guest,

Thank you for your comprehensive feedback about your stay with us.
We are glad you chose Dubrovnik and Rixos Libertas as your holiday destination.
It's nice to hear you had a fabulous vacation.

It would be a great honor to welcome you back to our hotel.

We wish you all the best.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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london
Level 5 Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 August 2014

Lovely hotel with friendly and helpful staff.

20 minutes downhill walk to old town or 6 euros in cab (more expensive coming back

Hotel needs to improve room facilties. Does have a safe but fridge is tiny. No coffee making facilities . small wardrobe space with only 6 hangers provided.

Bathroom has no door and would not suit all as glass walls and even with blind pulled down is see through. Toiletries provided not of high standard


Would stay again but more 4 than 5 star as missing the small touches

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank churston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 15 August 2014
Dear Guest,

Thank you for sharing your feedback about your stay.
We are delighted you liked the hotel’s location and sea view.
Your suggestions are extremely important for us so we can improve our facilities. The rooms will be updated this winter.
We would be more than happy to welcome you back to our hotel and provide you with extra care and excellent service,

All Rixos Libertas Team wishes you all the best.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 August 2014

We stayed at the Rixos for the first 3 nights of our honeymoon and it was fantastic. We were able to check in at 1pm (although check in wasn't until 2pm) and whilst waiting for our room to be prepared enjoyed a lovely lunch and cocktail in the hotel bar which has an amazing terrace looking out at the sea. It was the perfect start! The rooms have a beautiful sea view, the pool area is clean and has a relaxed feel (you can swim in the sea directly from the pool area) and the staff couldn't do enough to help us. You can walk into Dubrovnik old town in 20 - 30 minutes and the route is really easy and well lit at night. The drinks and food are fairly expensive for Croatia (but so is the whole of Dubrovnik) but it really is worth it. I would recommend the Rixos to anyone who is looking for a hotel where they can relax in the sunshine but also be reasonably close the the sights of Dubrovnik old town.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank SarahKilty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 15 August 2014
Dear Guest,

Thank you for your kind words about your stay with us.
It was our pleasure to make your holiday and honeymoon a memorable experience.

We are glad to hear you especially liked a sea view from the room, the pool area and the staff.
We would be pleased to welcome you back to the Rixos Libertas in the near future.

Best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2014 via mobile

We stayed at the Rixos last week and it was just perfect.

Staff at the hotel were all really helpful and polite. They couldn't do enough to please.

Our room was lovely, large and very clean. It was cleaned daily with fresh towels everyday.

The pool area is amazing with lots of sun loungers around the pool, together with steps leading to a sectioned area of the sea.

The view from the hotel is spectacular with views of the sea and the old town in the distance.

My boyfriend used the gym which was good but a bit like a greenhouse.

We would definitely recommend this hotel.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Littleannabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 14 August 2014
Dear Guest,

Thank you for sharing your positive feedback with us. We are very happy to hear that you stay with us was perfect. That was our main goal. We will continue on that way, and we hope that you will come back to our hotel.

Best wishes!
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London, United Kingdom
Level 4 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 August 2014

Great service and pool area, shame no shade on the balcony though.
A short healthy walk from the old town.
Try to get a room without an adjoining door to next door though as there is not much sound proofing.

Room Tip: Try to get a room without an adjoining door to next door though as there is not much sound proofing.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank gt1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 15 August 2014
Dear Guest,

Thank you for leaving your comment about your stay with us.
We are glad you are satisfied with our service and pool area.
Regarding no shade on the balcony, due to the position of the hotel (exposure to wind) it’s not possible to put the umbrellas. However, each room has curtains for sun protection.

We would be honored to welcome you back to our hotel.

Best wishes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Magor, Wales, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 August 2014

Just returned from a weeks stay at this Hotel. It was everything we expected and more.
Drinks are expensive but only what you expect in a 5star Hotel.
Staff very friendly.
Location is perfect for Dubrovnik old town (about 20mins walk) Food was superb.
Would definitely return

Room Tip: We had superior ocean view, worth the extra couple of bob
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ena Z, Guest Relations Manager at Rixos Hotel Libertas, responded to this review, 3 August 2014
Dear Guest,

Thank you for sharing your positive feedback with us. We are glad to hear that our hotel provided you everything you needed.

We would be more than happy to welcome you back to the Rixos Libertas Dubrovnik.

Best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 August 2014

This is the second time I have posted this review. The hotel tried to have it removed the first time because they don't want others to become aware of our experience.

Approximately a week ago my daughters and I arrived for a guaranteed late arrival at the Rixos at 11pm, we had already fully paid for our room via Expedia. When we arrived, they told us the hotel was overbooked and that they had booked us at another hotel a couple miles up the road. However, they checked the party in that was standing at the desk right in front of us. The manager then told me they had sent some folks to another hotel earlier that afternoon because of the overbooking. The manager said that the sales desk was responsible for deciding who got to stay and who was rebooked in another hotel. They told us the other hotel was five stars but I have traveled the world and stayed in five star hotels in London, New York, South Africa and Switzerland. The hotel they rebooked us at was not five stars and the front desk manager at the new hotel told us that their room rate was substantially lower than what we'd already paid in full for the Rixos. I read of other travelers having this same experience on Trip Advisor (at least one of those reviews is still on the site) when I booked the Rixos but thought it might have been a one off situation. I now wonder if this is a scam that they run, have a customer prepay their rate then move the customer to a hotel that costs 60% of the room rate they paid at the Rixos and pocket the difference. In full disclosure they did pay for our cab to the new hotel but at 11pm at night with two children that was minimal consolation. The first time I submitted this review the Rixos had it removed because I didn't understand how to give them a poor rating based on our experience without rating some things we didn't try like the food (since we didn't get to stay there.) I have tried to correct for that by only rating our overall experience and the " value" category. However, other travelers should take as a caution that they tried to have our review removed. Who knows how many other poor reviews they have had removed? I recommend not booking this hotel, stay at the Hilton near the old town instead. The service at the Hilton is excellent as is the location. We moved to the Hilton after a night at the lower quality hotel Rixos moved us to.

Stayed July 2014
Helpful?
18 Thank Ktlivestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rixos Hotel Libertas

Property: Rixos Hotel Libertas
Address: Liechtensteinov Put 3 | Dubrovnik Neretva County, Dubrovnik 20000, Croatia
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Dubrovnik
#9 On the Beach Hotel in Dubrovnik
#11 Luxury Hotel in Dubrovnik
#11 Spa Hotel in Dubrovnik
#13 Family Hotel in Dubrovnik
#24 Romantic Hotel in Dubrovnik
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Rixos Hotel Libertas 5*
Number of rooms: 254
Official Description (provided by the hotel):
A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more   less 
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Also Known As:
Rixos Hotel Dubrovnik

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