This was our third hotel of our stay in Croatia and Montenegro.We had originally booked a sea view room but decided to upgrade to a junior suite, room 404 specifically, and received an email from one of the managers Robert Trpin confirming the room was available for our dates.
When we arrived around 2pm we were given all the information regarding the hotel by the receptionist and then she told us that they had no room available for for the first night.We had booked this hotel weeks in advance and also had the confirmation from the manager with us. We asked to see him but were told that he wasn't there.
Needless to say we were not happy. They said that for that night we were to go to one of their appartments instead...Just aswell we had a car as we then followed one of the staff to look at the appartment in question.
At this point I must mention that another reviewer on Tripadvisor had said that they were double booked at this hotel and moved to the appartments also. This reviewer however was delighted, so they say, to be there and decided not to go back to the hotel but stay where they were. All I will say is that we were there for approx. 5- 10 minutes before heading back to the hotel.
If you would prefer to stay somewhere claustrophic, even though there was plenty of space with lots of wood, small windows overlooking a superemarket,no working telephone and a dingy bathroom and not a glimpse of the sea.....it could be for you. The swimming pool that they mentioned was circular with some sort of a pillar in the middle,hence only about 3 or4 foot wide. It reminded us of what they use for horses that are recovering from injury ! Last but not least the attractive man in the string vest sitting outside.
On returning to the hotel, they then offered us a room at another hotel , again close to the supermarket,but better than the appartment. At this point we were so fed up we accepted even though it certainly was not anything like 5 star accommodation.
At this point we had been promised an executive suite for the remainder of holiday and told that we would only be charged 50% of the amount due re. upgrading from a sea view room to a junior suite, also 50 euros to spend at the hotel.
When we returned, looking forward to being in the executive suite, we realised that they had put us in yet another appartment. This one was far superior to the other but still not the suite we had been promised. We had been told that it was at the top of the hotel, the only room at that level they had said...they obviously forgot about the other two bedrooms there. The accommodation was good except for the fact that the air con was in the living room and did not make much difference to the stifling heat in the bedroom etc. They did give me a fan the next day.
The only other drawback is that you have to go out of the hotel,up two shortish flights of steps to your room. Fine if the weather is good, but they do sometimes have rain ......
In the end they did not charge at all for the upgrade and having just looked at the review by wf_duke who says that they had booked room 403 and were gived room 404 which we had booked... I wonder how often this happens at this hotel.
On the plus side, it is in a good location, the food is not brilliant but good enough, and most of the staff were very pleasant.
- Official Description (provided by the hotel):
- Hotel More is an exclusive five-star boutique hotel situated in the Bay of Lapad, one of the most beautiful locations on the area of the City of Dubrovnik. The hotel view of calming green pines, of Mediterranean vegetation abundant with colors and scents, of the glaring azure sea, of rocky cliffs - those eternal stone guards and memorable sunsets, will astonish any traveler and guest. ... more less
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- Also Known As:
- More Hotel Dubrovnik