Blimey where do I start with this review?
Well a year ago we decide to book this hotel but it was fully booked so we stayed instead at the Hotel Mediteran near Porec - see my existing review of this surprising and great hotel! Thus we booked 11 months in advance to stay this June (2013) at the Hotel More, and we read the reviews and so booked a superior room with sea view and balcony.
We booked through Completely Croatia and it has to be said that Alison and her team have been first class from start to finish - if we return again to Croatia we will certainly use them again.
Excited we arrived at the hotel on the 4th June:-
On arrival (we were early) we were told that we could check in at 2pm - fine this is normal and was what we expected. Just before we went off to have lunch I asked if the room we booked was the one we would be getting "um er we are trying to work something out" was the reply - alarm bells were ringing!
At 2:30pm on being led to our room we discovered we had a side room with almost no sea view, mainly just concrete and a huge exhaust vent from the kitchen. We went straight back to reception and after initially being told this was a "sea view" they said they would move us to the type of room we had booked and paid for in the next afternoon. Thus a day was spent living out of our suitcases - not a good start to our dream holiday. We contacted Completely Croatia with pictures and our room and pathetic view and they very superb in immediately contacting the hotel management and applying pressure to get us moved - with this I'm not sure we would have been moved at all! We did get a bottle of wine and free massages by way of an apology but the hotel manager basically did not want to speak with us about the incident.
Ah well, we decided it was a one off and put it down to bad luck- time to enjoy our holiday. However during the week we bumped into 5 other coupe who had all suffered the same fate that week - and these had been booked through 3 different agencies - those without the support of the agency were never moved. It seems like the hotel is a victim of its own success and are taking too many bookings - all for sea view! Otherwise there is a critical breakdown in communication going on between the hotel and the booking agents?
Food - the food is top quality and simply superb, we had some of the best meals ever at this hotel and the prices are around the same as the good restaurants in town which is very unusual at a hotel. The menu is varied and there is something for everyone, sea food, meat dishes etc. The puddings are slightly more restricted but the Flambe Pears are to die for! Breakfast is great with choices for most tastes and omelette's etc cooked to order.
We did have a problem booking a table for dinner, we booked at 9:00am at reception to be told we could have a sea view without any problems - when we tune up nearly 12 hours later no table with sea-view. Seems again there is a communication problem - this time between reception and the restaurant manager ( a very nice chap by the way).
Spa - the facilities are clean and nice and one can't complain here
Pool - small but makes for a refreshing dip - limited area around the pool for loungers etc but this is made clear on the web-site so you should know what to expect long before you arrive.
Rooms - see above but once in the correct room it was clean and modern with great facilities and a super bathroom, Double beds are generally two singles pushed together but with a double headboard so ok.
Staff - they are very helpful and friendly with a professional manner, they do at times seem to be left alone in the firing line by the management though when problems pop up.
Sea-front - no beach as expected so there is a concrete platform to sunbath and steps and a ladder into the sea. There is a roped off area to provide safe swimming away from jet-ski's etc. The sea is clean and not too cold :)
Cave Bar - see me separate review but it is superb and the hotels little gem! The place is amazing and staff just the best :)
Pick up and drop off - all went according to plan , the hotel car and driver were great :)
To sum up, a great hotel that could be perfect if they sort out the booking problems, well worth a visit, not many better in this area for sure.
- Official Description (provided by the hotel):
- Hotel More is an exclusive five-star boutique hotel situated in the Bay of Lapad, one of the most beautiful locations on the area of the City of Dubrovnik. The hotel view of calming green pines, of Mediterranean vegetation abundant with colors and scents, of the glaring azure sea, of rocky cliffs - those eternal stone guards and memorable sunsets, will astonish any traveler and guest. ... more less
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- Also Known As:
- More Hotel Dubrovnik