Whilst the location is ok the hotel is clearly lacking the HILTON customer service. It seems to be operated as a franchise only with no ties to Hilton US. Front desk/ reservation personal has very limited English knowledge. We had to make slight changes due to medical reasons and encountered unhelpful management staff - clearly not what you would expect from a HILTON chain. There are many great hotels in Romania (surprisingly) and service is a critical part for any hotel to separate itself from its competitors. We were disappointed.
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- Also Known As:
- Hilton Sibiu Hotel Sibiu