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“nice hotel, poor customer service”
Review of Hilton Sibiu

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Hilton Sibiu
Ranked #1 of 30 Hotels in Sibiu
Certificate of Excellence
Reviewed 5 August 2013

Whilst the location is ok the hotel is clearly lacking the HILTON customer service. It seems to be operated as a franchise only with no ties to Hilton US. Front desk/ reservation personal has very limited English knowledge. We had to make slight changes due to medical reasons and encountered unhelpful management staff - clearly not what you would expect from a HILTON chain. There are many great hotels in Romania (surprisingly) and service is a critical part for any hotel to separate itself from its competitors. We were disappointed.

  • Stayed: July 2013, travelled with family
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12  Thank Travel2Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 July 2013

I have spend one night at the Hilton Sibiu , on a business trip. We were on out way to Targu Mures and we were accommodated in a suite . The bedroom was quite big, the bed a "mega" king size , very comfortable, can easily accommodate 2 adults and a child . The hotel is located only 5-7 minutes by car from the city center , in a very quite part of the city , close to the zoo and the forest . It is a very good location for business meetings, and events . They have a lovely traditional restaurant and a generous garden. The breakfast was excellent , served from 7 am ( which was a plus, since we were in a hurry to get to our final destination ) . It was a , by the book 5* experience , i will definitely come back .

Room Tip: suites are the best choise for a family with one young child
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  • Stayed: July 2013, travelled on business
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Thank bebeluku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2013

I stayed for a total of 9 nights, different rooms including executive. Good - clean, nice beds, friendly staff, awesome spa and health center. Bad - this hotel looks as if it was built 5- 10 years ago as a luxury property for Sibiu but has since decayed and is now clearly not of that great quality. The most annoying things fpr me were the following:- (1) wifi is constantly down and unreliable - one of the worst internet connection I have experienced globally over a period of several days; (2) toilets are defective - flush and then spend anther 10 minutes trying to stop the flush, ghost flushes etc (3) doors and windows do not close properly thus allowing noise from the outside (plenty of) . (4) noise pollution comes from the constant string of local weddings that are happening on Saturdays , sundays etc and from the rooms that are located on the street side (DO NOT ACCEPT A ROOM THAT HAS A STREET_VIEW) (5) the promise of in room expresso machines in executive rooms (see expedia) is .. just a lie (they do not exist) (6) rooms have a foul smell which I cannot quite describe but is annoying, (7) power outages and moments when hot water stops flowing are other less frequent annoyances. Staff is friendly and the place is clean. The problem is that the hotel desperately needs a facelift - things are breaking down and they are not being fixed. Overall this is still a decent hotel if you pay 50 bucks or so, but should not be ranked higher than 3 stars.

  • Stayed: July 2013, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
3  Thank Ducea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2013 via mobile

We stayed in Hilton during our second business trip to Sibiu and it was definitely better choice than during our first journey. The service is very good and friendly, the rooms are spacious and good equiped with nice bathroom. A small disappointment was the breakfast which was not especially rich. Everything else was ok and if we will have to go to Sibiu again, stay we definitely only in Hilton again.

  • Stayed: December 2012
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1  Thank Ewangelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2013

Nice Hilton hotel meeting the expected standard. The Indoor pool was nice – and we were positively surprised that it was possible to use deckchairs out in the sun in connection with the pool area.

We found that the hotel was placed rather far away from the city center, but being there we visited the small Zoo situated in a park area just next to the Hotel. It was a nice experience. (Bears, lions, monkeys, wolves - to name a few).

The hotel has two Restaurants. We chose the inexpensive Romanian one which is placed in an old styled barn next to the hotel. It served well prepared food – but was nothing exceptional

The Fitness room was well equipped. But it was much too hot in the room. We used it twice and on both occasions we had to ask them to turn on the air condition.

The WIFI did only work in the lobby and pool area. That was not satisfactory.

  • Stayed: July 2013, travelled with family
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1  Thank MMODenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

I highly recommend this hotel! It is very nice decorated, very clean, relaxing...
First of all, I would like to thank the stuff who was very nice and professional!
I enjoyed a lot the Spa, the swimming pool, the room was big and very comfortable.

  • Stayed: July 2013, travelled with friends
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1  Thank ashortadvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

I would recommend this hotel to anyone looking for a relaxing experience. It is a great place to distance yourself from the noise of the city. The spa is great. The hotel rooms are very cosy. Very good sleep quality.

  • Stayed: July 2013, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank mihaela_sabina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Sibiu

Address: Strada Padurea Dumbrava 1, Sibiu 550399, Romania
Phone Number:
Region: Romania > Transylvania > Central Romania > Sibiu County > Sibiu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sibiu
#1 Luxury Hotel in Sibiu
Price Range: £61 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Sibiu 5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Sibiu Hotel Sibiu

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