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“hilton sibiu” 5 of 5 bubbles
Review of Hilton Sibiu

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Hilton Sibiu
Ranked #1 of 30 Hotels in Sibiu
Certificate of Excellence
dej, Romania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“hilton sibiu”
5 of 5 bubbles Reviewed 22 January 2014

all the time is a pleasure to stay in Hilton Sibiu - good area, near to forest, very good breakfast, spa, pool, quiet zone suitable for rest, all servicies with a high level. Also english bar is a zone for relax with good drinks. For a very good experience with romanian food I'd like to recoman Camara Boierului restaurant, in Hilton's garden.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADRIAN O, Front Office Manager at Hilton Sibiu, responded to this review, 14 February 2014
Dear Valued Guest,

It is a real pleasure for me and for our entire staff to see that you posted here on Tripadvisor this
overwhelming review, for all the travelers to see that our Hotel manages to bring the best hospitality for all our Guests.
We appreciate the nice words about the location, our breakfast,our services, the English Bar, and about our romanian restaurant.
When you plan to visit us again it will be or pleasure to have you as our Guest.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

508 reviews from our community

Traveller rating
    301
    122
    50
    24
    11
See reviews for
107
173
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141
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
257 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
1 of 5 bubbles Reviewed 15 January 2014

don't bother... pictures look great but a hotel's performance depends also on its customer service. We were overcharged with no attempt made by local property manager to rectify the situation. We reached out to Hilton Corp. but were told that - also they disagree with the local management's decision - we are at the mercy of the Romania location.

  • Stayed November 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Travel2Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADRIAN O, Front Office Manager at Hilton Sibiu, responded to this review, 30 January 2014
Dear valued Guest,

Thank you for joining TripAdvisor again to post a second review of our hotel.

It is with great regret that we learn of your stay, as this is not the experience that we intend for any of our guests. We take all reviews very seriously and will be certain to share your feedback with our management team so that we can resolve the matter you have brought to our attention.

Thank you again for your feedback and we hope you will consider staying with us again the next time you visit the area so we may better demonstrate our commitment to quality hospitality.

Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
1 review
5 of 5 bubbles Reviewed 10 January 2014

I have understood this trip, the true meaning of beeing spoiled! Everytthig was very good, and all the staff made you feel part of their family, which you do not get it everywhere. Thank you Hilton Sibiu!

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anna Maria V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADRIAN O, Front Office Manager at Hilton Sibiu, responded to this review, 30 January 2014
Dear valued Guest,

The Hilton Sibiu strives to provide the highest level of service possible and to make it known to guests how important they are to us. Judging by your comments, it sounds like we are hitting the mark and we are thrilled that our guests recognize this. We will definitely share your comments with the staff members!

Hopefully, we will have another opportunity to accommodate you again soon!

Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 9 January 2014

The services are very good quality, the rooms are very spacious and well furnished, the restaurants looks very nice and elegant and the service in the restaurant is very prompt. Nearby is a zoo park and a very nice and interesting outside museum.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADRIAN O, Front Office Manager at Hilton Sibiu, responded to this review, 29 January 2014
Dear valued Guest,

We would like to thank you very much for sharing your experiences regarding your last stay at Hilton Sibiu here on Tripadvisor.
We highly appreciate your outstanding comments and we are glad that we could live up to your expectations and you very much enjoyed your stay with us.

Your opinion is very important in order to continuously review our services and it was a pleasure to read your positive feedback about our team members. We are pleased that all our team members left such a good impression. We already forwarded your nice words to them!

Thank you again for your kind review . We hope to have the pleasure welcoming you back soon!

Best Regards,

Adrian O.
Front Office Manager
Hilton Sibiu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
1 review
5 of 5 bubbles Reviewed 6 January 2014

Staff is very friendly and especially in the traditional restaurant(Camara Boierului). Spa area is so nice and relaxing.It was my second stay at Hilton,and it was just as nice as the previous one.I strongly recommend this hotel.We loved our stay at Hilton Sibiu!

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mihaela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADRIAN O, Front Office Manager at Hilton Sibiu, responded to this review, 27 January 2014
Dear valued guest,
We appreciate very much that you took the time to share your thoughts on Tripadvisor.
We were so delighted to see that we could exceed your expectations and you very much enjoyed your stay with us as the previous ones. We are glad that we could make your Spa and Roamanian Restaurant experience memorable.
We look forward to welcoming you back soon,

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton
Level Contributor
171 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

We travelled here from England and stayed for eight nights over Christmas. We had a thoroughly enjoyable time. The hotel must be the best in Sibiu in terms of comfort, space and facilities.
All the staff were helpful and efficient - those who worked on Reception, the restaurant, bar and spa. Our room, on the 1st floor was spacious and cleaned very well each day by the maid. Our balcony overlooked the road towards the zoo.
One night we ate in the hotel's Romanian restaurant which was good and very reasonably priced. The breakfast each day was plentiful, even if the chef who cooked the omelettes could have tried to be little more cheerful.
We made good use of the hotel's indoor pool and spa facilities. These are a real bonus and a big incentive for choosing this hotel, especially in the winter months. The saunas and jacuzzi are very nice to relax in. One day we had a facial massage which, again was very reasonably priced and enjoyable.
The hotel is located a few kilometres from the city's old town - between 10 and 15 minutes drive. This is not a problem at all, as taxis are frequent and really cheap. Even on Christmas Day there were plenty of taxis and the price was not inflated. All the taxis are metered and we encountered no problems with transport getting to or from town.
The hotel's location across the road from ASTRA and the zoo is also a bonus. Both these are worth a visit, even in winter.
Altogether, this was a great holiday and I will certainly recommend Sibiu as a destination and the Hilton as a first class hotel.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Burt68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADRIAN O, Front Office Manager at Hilton Sibiu, responded to this review, 27 January 2014
Dear valued guest,
We appreciate very much that you took the time to share your excellent thoughts on Tripadvisor.
We were so delighted to see that we could exceed your expectations and you very much enjoyed your stay with us and that you gaved us a detailed opinion about every service that you have experienced and that you rated us "as a first class Hotel" .
We are glad that we could make your Christmas memorable!
We look forward to welcoming you back soon,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucarest, Romania
1 review
5 of 5 bubbles Reviewed 5 January 2014

Excellent! tHIS Hotel is excellent and I like very much! The Astra Parc is located near Hotel and it is very beautiful! The centre of the Sibiu City is very nice! Have a good trips for everybody in 2014!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sorin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADRIAN O, Front Office Manager at Hilton Sibiu, responded to this review, 29 January 2014
Dear valued Guest,

Thank you very much for writing this wonderful review and shared it with all the travellers here on Tripadvisor. It is a true pleasure for us having to read and see that you had an excellent stay with us and that you highly appreciate our Hotel and Sibiu also.
When you plan another visit we will be more than delighted to accommodate you.

Warm regards,

Adrian O.,
Front Office Manager
Hilton Sibiu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Sibiu

Property: Hilton Sibiu
Address: Strada Padurea Dumbrava 1, Sibiu 550399, Romania
Phone Number:
Region: Romania > Transylvania > Central Romania > Sibiu County > Sibiu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Sibiu
#1 Romantic Hotel in Sibiu
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Sibiu 5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Sibiu Hotel Sibiu

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