We stayed at Sibiu Hilton on the last day of our honeymoon. The hotel is fancy but as with a lot of Romania it was a bit too smokey. The room was nice, the plumbing is general Romanian hotell plumbing. And the staff at the reception are good at their jobs.
We did however get a little bit disappointed about the spa where we ordered a couples package that was supposed to have different treatments for him and her. But where we got the same treatments (that was ok though, very nice treatments) but it was supposed to end with champagne and chocolate and all we got was 2 half glasses of flat white wine served in the waiting area (not one of the nice rooms). When we asked about the chocolate they looked very confused and chatted amongst themself while not really giving an answer. We did get the impression that they were out of chocolate for some reason. Which is weird because we booked the apointment early in the day and they had plenty of time to prepare. There were no apologies and no discount for this.
Later we tried to find somewhere to eat that wasn't too bad. The main restaurants were busy with weddings since it was a Saturday and we therefor decided to try the english bar (rather smokey). We ordered 2 Hilton burgers and they came 20 minutes later with 2 club sandwiches that they insisted that we had ordered. We left and complained at the reception where they called the bar and checked what had happened. My wife who is Romanian overheard that we had been given club sandwiches because they had them ready and didn't want to make burgers. We were then offered burgers on the house in the bar, but we didn't want to go back there.
So we went back to the room without eating. They did send a bottle of sparkling wine (seen for 29 RON at kaufland) to our room as an apology. It might have been better to send the food.
We also had some weird experiences with some of the staff being what I would call lazy. Like occupying an elevator waiting for a colleague rather than letting the guests use them.
I think our stay was a bit affected by the two weddings at the hotel the night we were staying there and a general lazyness from the junior staff.
The breakfast buffet is very good. And, at check out, when we told the reception about our experiences we were offered a complimentary glass of wine at the bar. Which was nice, but too early in the day and we didn't have time.
I think the hotel is probably one of the better ones in Sibiu, but we were unlucky. Maybe because the best staff was used for the weddings and the ones we encountered were the lazyer ones.
The senior staff we met were very professional though.
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- Also Known As:
- Hilton Sibiu Hotel Sibiu