this rating is not on the basis of hotel amenities or services, it's rather the hotel management that needs serious reform. I called a day before arrival to book a day use, the front desk agent said no need to book and you just walk in and get your day use. she told me about the prices per person and checkin/out times but never mentioned that this is a beach use only not including a room! i walked in the other day and the receptionist referred me to a nearby desk dealing with day use bookings only where there were 10 different people swarming over the lady on the desk with no queue what so ever. She then realized i was waiting to get serviced and eventually she said this is beach use only per day per person but not including a room. I went back to the front desk to ask for a room to stay for this day and guess what? there was no availability....so i had to go back home with my vacation plan busted!!
bottom line they ruined my vacation plan because of the unprofessional person who answered my cal an never gave the full precise information about the day use they offer.
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- Also Known As:
- Mediterraneann Azur Alexandria