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“Very disappointed, would not recommend this hotel at all”

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Aifu Resort El-Montazah
Ranked #21 of 38 Hotels in Alexandria
Sydney
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very disappointed, would not recommend this hotel at all”
Reviewed 7 December 2012

When we arrived in Alexandria we knew tourists were in the minority but it was still surprising to find the 4 peopleat reception could barely speak english. We were made to wait for our rooms with no reason as to what the hold up was? The just kept telling us everything was ok and to take a seat.

The photos of this place must have been taken 20 years ago. I doubt it is actually a hotel - it appears to be residential with just a few hotel rooms on one floor. The pool was not open, the bar was not staffed and there were no cushions on any of the deck chairs or seats by the pool. It was like a ghost town.

When we got into our room we had no towels, just a hand towel. I called reception and they sent someone with one more hand towel. The following day when ourroom was serviced they did not leave any extra towels.... I gave up trying and my 6ft tall husband and i used hand towels. On day 2 of servicing the room they left no toilet paper. I asked twice but it never came. Lucky we had some with us (it is Egypt after all).

The free wifithat had been advertised on booking.com did not exist, you had to pay. They did end up giving it to us complimentary because i reminded them that as they had no pool or bar that i could enttain myself in, they couldat least offer the wifi. It was good connection at least.

Most nights we ate and drank at the Sheraton next storewhere the staff were friendly andthe food was good. If we had not paid for a nonrefundable booking we would have transferred to Sheraton for our3 night stay.

The ONLY saving grace at this dive of a hotel was breakfast - it wasactually really good, and so much variety including fresh omelettes and crepes to order. I don't know how or why? We appeared to be the only people staying there but there was so much food. Also the view over to the gardens was nice, would have been better if I could have enjoyed it with a coffee or a sundowner though.

I would not recommend 3 days in Alexandria, just do it on a day trip from Cairo. It was really difficult to communciate and there are only a handful of places that accommodate english speakers. Even if you do stay, stay closer to town. Aifu (& Sheraton) are a good 10-15 minute drive from the main attractions here anyway.

Room Tip: Just don't stay here
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Rhiannon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aifu R, Director of Sales at Aifu Resort El-Montazah, responded to this review, 24 August 2014
Dear Guest,

First of all, we would like to thank for the feedback of your stay at our hotel and apologize for the unfortunate incidents that you have brought to our attention.

While the lack of service you experienced is unusual and not the standard of our hotel , there is no excuse for such situation, caused by the side of any member of our team. Therefore be sure that this matter has been already checked with the concerning persons in order to avoid any similar situation in the future.

Although it seems that your experience at Egypt was a little hard, during the political situation then.

We hope that you will give us another chance to prove you that we can offer you a better service.

We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review.

If you require anything on your next visit please do not hesitate to contact me.
sales@aifuresort.com / dosm@aifuresort.com

Best Wishes
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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78 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
134 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 27 November 2012

This is not really a hotel but what I would call service apartments. Hence the name "Resort" - I think. Initial impressions were good when we saw the lobby. Welcome drink on arrival. We needed it as it took about 30 minutes to check in. The location of this resort is good. It is at one end of the "Corniche" or "Crescent" or the "Beach road" and looks out over the El Montazah palace grounds. The traffic on this road is extremely heavy and this goes on till at least 11 pm. Needless to say, the noise carries in to the rooms to quite an extent. The rooms themselves though huge are in poor shape. Basic lack of maintenance. We had to change rooms once because the A/C was not working. Locks on the doors and security chains were broken. Toilets were leaking. Light bulbs fused. Dirty fingerprints on the walls all over. One old decrepit 21 inch CRT TV with just one English channel to watch - BBC News! One two seater sofa and one chair both of whose cushions were dirty and stained. Safety equipment also not well maintained. The fire extinguisher outside our room indicated "Empty"!!! The staff did try their best to rectify matters but three days later I still had no light in the toilet to have a shave!! Decent breakfast served in the mornings. There is a restaurant on the premises (where the breakfast is served) but their menu was rather limited. However, there is a "Chilli" restaurant barely 20 metres away where we ate most of our meals. That was good food and good value for money. On checking out early the staff gave us all a packed breakfast which was enough for twice the number of people!! One hour free internet included in the room price. Otherwise USD 2.00 per hour which is very reasonable. This resort is OK if you are on a tight budget but I would certainly not stay here again.

Room Tip: Rooms at the back of the hotel are quieter but the view is bad. You look out on other blocks of flat...
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gypsyking1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 November 2012

This is by far the worst place I have ever stayed in. My room had rats poking out of the shower drain. There are flies everywhere. The place really stinks. It is in desperate need of demoltion and complete re-build. Take my advice, save your hard earned cash and spend it anywhere else!!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aifu R, Front Office Manager at Aifu Resort El-Montazah, responded to this review, 18 November 2014
Dear Mr. James M
Sunny Greetings from Aifu Resort Team
First of all, we would like to thank for the feedback of your stay at our hotel, My name is Ebraheem Hassan and I am the Front Office Manager with the Hotel new Management Now, We were sorry to hear about your mixed experience , and want to invite you back on us to show you we're serious about good customer service & regarding to your previous feedback I'd like to inform you that after our Renovation all the above mentioned Complains Removed & we hope to see you soon to enjoy our new hotel services & Management

I would like to apologize again for any negative situation during your recent stay.

Kindly feel free to contact me personally upon your next stay at:
fom@aifuresort.com / fc@aifuresort.com

We hope that you will give us another chance to prove you that we can offer you a better service.

Looking forward to the pleasure of welcoming you soon at the Resort

Sincerely,
Hotel Front Office Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Alexandria hotels

Cairo, Egypt
Level Contributor
58 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 18 October 2012 via mobile

It looks like an old building ..... Big rooms with terrible facilities ...
Swimming pool water is green !!!!
Resturant is ok at least you can get something to eat ....
I would set a meeting with the owners to discuss the standards as a traveler ..
The view to montazah palace is good ...

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mandelajunior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 October 2012

As a first no parking, if we wanted to park in front of hotel, we had to pay extra money to somebody else owning the parkplace....not friendly staff at all, we came especially to use a pool, but it was a huge dirty dusty mess , not a pool !!!! we asked the staff to clean it that we can use it, but until we left the hotel, nothing happened, at least they should write on their webpage that the pool is just for nothing, but not for use....there were swimming newspapers there, the water was full of hair and oily marks on the waterlevel, plastic bags and so on, just a real ugly mess. Location of room was perfect, by the pool, but it didnt make any sense when pool was for nothing...bathroom was smelling awful, no towels, no soap, no shampoo, no showergel, so we had to ask for it, and in spite of the point the woman from staff saw we are 4, she gave us just 3 of some liquid soaps...and 3 very small towels, also i told her to change all covers for the beds, cos i found there long hair from somebody else who was sharing this room before we came...good we came just for one day and we didnt need to use the beds, cos i found there also some insects in it!!!! we didnt try the food in restaurant, cos we didnt have enough courage to do it...we ate out, also we went out to enjoy the bathing...i am not recommending this hotel at all.....

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JanaFufi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cairo , egypt
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 September 2012

It's really a nice place , though its kinda limited resources , staff are trying hard to be helpful and present whatever you asked for.
The hotel has had a new management and they are doing a lot of enhancements in the customer services and some of the facilities.
Food is basic , yet it deserves money paid.
Rooms are clean , maintenance should be more focused.
Place are more suitable for short d=stays and business purposes.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Baher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Egypt - Cairo
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 August 2012

very bad hotel.
rooms very bad .
bathroom is bad.
food terrible and not tasty.
staff is the most good thing in this hotel.
garage is very far from hotel in the back building.
i have to walk about 7 min. to take my car.
the only good thing in this hotel is its location.
in front of montaza gardens.
i will not go to this hotel again

Room Tip: i think sea view rooms is good
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank heshambek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aifu Resort El-Montazah

Property: Aifu Resort El-Montazah
Address: Cournish Roud El Montazah, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Alexandria
Price Range (Based on Average Rates): £
Hotel Class:3 star — Aifu Resort El-Montazah 3*
Number of rooms: 86
Official Description (provided by the hotel):
Dear Guests, lovers of Alexandria City , We are happy to welcome you in AIFU RESORT EL MONTAZAH with it professional and international new management team,The resort facing Montazah Royal Gardens and Mediterranean Sea with specious swimming pool We are looking for your visit to touch by yourself how the resort is changed and developed ,New facilities and services had been created to meet your satisfaction, The rooms equipped with new sets to be more comfortable to have better service, Banquet hall and meeting rooms are available to serve businessmen,weddings and different types of banqueting.To relax and healthy life, Spa and Health Club are ready to let you have pleasant and enjoyable time ... more   less 
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Also Known As:
Aifu Resort El-Montazah Hotel Alexandria
Aifu Horizon Hotel

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