Hotel owner charged full price for 4 nights up front plus a booking fee. On questioning, he claimed this was normal despite bookings.com saying no booking fees. So i raised it with bookings.com who made him refund the booking fee and they said that charging 4 nights up front was also incorrect. Hotel may only charge first night as deposit, rest on check in. Bookings.com Forced him to refund 3 nights. He then claimed a simple mistake was made. Yeh, right. I have the email which initially defends the overcharging. No mistake was made.
I cancelled my booking due to these questionable dealings. Lost $$$ on it but I'm not going to stay in a hotel that pulls this sort of stunt. A disappointing outcome from a hotel that otherwise has reasonable reviews.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Booking.com, Hotels.com, Ebookers, HotelsClick, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Alexandria Mediterranean Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.