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“Disappointing”

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Hilton Alexandria Corniche
Ranked #4 of 38 Hotels in Alexandria
Certificate of Excellence
2 reviews
“Disappointing”
Reviewed 3 July 2014 via mobile

First of all you make a reservation by phone for a sea view, when you get here it's the opposite or they want to book a suite which is twice the price then the alarm clock doesn't work so you have to call the front desk to wake you up. You call the front desk to inform them about the hot water they say keep it running for a min "done" but the time you want to get into the shower the water cuts sigh, now I'm not even in a mood to go to the meeting ....

Stayed July 2014
Helpful?
Thank Kanz Aldawla O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianashukry, Manager at Hilton Alexandria Corniche, responded to this review, 4 July 2014
Dear Kanz el Dawla.

Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.

Allow me to deeply apologise for the inconvenience that caused you. It makes us very sad to know that you were not in the mood. We will look into all your comments in details and fix them in the earliest time.

We do promise that in your next visit - you will not experience any negative impact and you will have a memorable stay.

Our main aim is extending the best quality of service and standards to our valued guests - therefore we immediately look into their feedback and Satisfaction.

Looking forward to welcoming you back at your soonest .

Sincerely,
Mariana SHukry
Personal Assistant to GM
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1,066 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
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English first
Cairo Governorate, Egypt
1 review
Reviewed 2 July 2014

I rate this Hotel as one of the best hotels in Alexandria, it has a good location which makes it near to most of Alex's Highlights.The hotel will offer you a magnificent view of the Sea and especially if you had a room on the 1st floor you will benefit from the spacious garden. The service is nice and the food is delicious . Although the beach didn't have a seperating wall from the neighbouring public Beach and the small size of the pool we had a great holiday.

Room Tip: The rooms on the first floor hava a nice garden infront of the room.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Safaa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianashukry, Manager at Hilton Alexandria Corniche, responded to this review, 4 July 2014
Dear Safaa,

Thank you very much for sparing the time and sharing your comment at our hotel Trip Advisor page.

We are extremely happy to know that your stay was enjoyable and you enjoyed the view & the service.

Our main aim is extending best quality of service and standard expected from Hilton Worldwide brands. Therefore we do appreciate and value that we managed to extend service excellence and satisfaction.

Please do not hesitate to re-visit us again at your soonest where we will be more than happy to host you.

Sincerely,
Mariana Shukry
Personal Assistant to GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest
Level Contributor
95 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 26 June 2014

This hotel is definitely OK for a short or even for a long stay, but not up to usual Hilton standards. I think I would look for something better next time for the same price.

Pros:
- Good location - although it clearly depends on where you want to go in Alexandria;
- The hotel has its own beach, which is very nice. However, the beach is separated from the hotel by a 6-lane highway and you will need to use the hotel's free shuttle service for this 50m trip;
- Very friendly and helpful staff;
- 3 good restaurants: a Greek, a Lebanese and an International one;
- Good and filling breakfast with free espresso;
- Good gym and nice swimming pool area.

Cons:
- The common areas are nice, but the rooms themselves are heavily ageing, with bathrooms and air-con taking the lead;
- All rooms are noisy, especially the seaside ones;
- Rooms in higher floors sometimes do not have hot water or only after a few minutes;
- The hotel is completely overcrowded during weekends, which congests the breakfast hall and the common areas. This combined with the fact that hotel staff use the same elevators as the guests, a lift trip from the 10th floor to the ground floor may litterally take up to 6-7 minutes.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nammarci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianashukry, Manager at Hilton Alexandria Corniche, responded to this review, 29 June 2014
Dear Nammarci,

Thank you very much for sparing the time and sharing your comment at our Hotel trip advisor page.

Your feedback is very beneficial and we must say that we value all your comments and shared information because it shows us where we stand with meeting our guest expectations and satisfaction and work on improvements.

We are glad that you enjoyed our hotel outlets as well as our team members who were friendly to you. The message will be delivered.

As for your other comments - Thanks once again and we will be taking them into consideration.

Looking forward to welcoming you again at your soonest

Sincerely
Mariana Shukry
Personal Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
4 reviews
Reviewed 25 June 2014

excellent hotel you must try it on the beach directly but you must choose room sea view ..the only problem is that the refrigerator is not good ...try to take rooms beginning from floor 5 .. you will
enjoy the sea view location

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianashukry, Manager at Hilton Alexandria Corniche, responded to this review, 26 June 2014
Dear Tamer H,

Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.

Your feedback is very much appreciated and we do value all that you have mentioned.

Please do not hesitate to re-visit us again at your soonest where we will be more than happy to welcome you.

Sincerely,
Mariana Shukry
Personal Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Egypt
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 June 2014

always enjoy staying at this Hilton, the staff never leave you the chance to ask, everything is well taken care of. my comments are also taken very seriously and I noticed that there is an incredible willingness to improve. the room was clean and tidy and had an exceptional view.
the only problem is the noise coming from the streets, perhaps the hotel can check the possibility of having a double glass to minimize the noise.

Room Tip: if you wish to have an unforgettable view, then a room on the north side with a view of the Mediterr...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mohamedmanso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianashukry, Manager at Hilton Alexandria Corniche, responded to this review, 25 June 2014
Dear Mohamedmanso,

Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.

We very much appreciate all what you have mentioned and we are very happy that our team members managed to go above your expecatations and served you to the best.

Please do not hesitate to re-visit us again at your soonest to enjoy the stunning view at the mediterranean sea.

Looking forward to welcoming you ...

Sincerely
Mariana SHukry
Personal Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 June 2014

Our visit was quick and enjoyable. The hotel is almost on the beach with balconies overlooking the Mediterranean Sea. The hotel has a nice swimming pool area and is in the city centre. It has its own little piece of beach with large sunbeds where you can lazy the afternoon away or have lunch at the hotel’s restaurant. Whatever you decide to do in this hotel, it all has an amazing sea view!!!

Room Tip: Ask for a sea view room.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Riette d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianashukry, Manager at Hilton Alexandria Corniche, responded to this review, 24 June 2014
Dear Riette,

Thank you very much for sparing the time and sharing your comment at our hotel trip advisor page.

Our main aim is extending the best quality of service and standards to our guests, therefore we are very happy to hear that you enjoyed your stay and mostly our view.

Please do not hesitate to re-visit us again at your soonest and be accomodated at our direct sea view rooms and have another memorable stay.

Sincerely
Mariana Shukry
Personal Assistant to GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Al Qahirah, Egypt
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 June 2014

First of all , i would Like thank Hilton for giving me the chance to enjoy swimming in Alexandria again after more than 20 years :)
it was really amazing stay , the place is really excellent and my room view is amazing , the staff were helpful and friendly specially Fadi & Moyra .
so far my stay was amazing stay :)

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MohamedYousef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianashukry, Manager at Hilton Alexandria Corniche, responded to this review, 24 June 2014
Dear MohamedYoussef,

Thank you very much for sparing the time and sharing your comment at our trip advisor page.

We are very happy to know that we gave you the chance to swim after all these years.. It really makes us glad that we have managed to fulfil our guest's desires and made them have an enjoyable and FUN stay.

We will certainly pass your thanks for Fady and Moyra and with no doubt they will be more than happy to welcome you again at your soonest convenience.

Sincerely.
Mariana Shukry
Personal Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Alexandria Corniche

Property: Hilton Alexandria Corniche
Address: 544 El Geish Avenue, Sidi Bishr, Alexandria 21611, Egypt
Phone Number:
Region: Egypt > Alexandria Governorate > Alexandria
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Alexandria
#2 Romantic Hotel in Alexandria
#3 Business Hotel in Alexandria
#3 Family Hotel in Alexandria
#3 Spa Hotel in Alexandria
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Alexandria Corniche 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Renaissance Alexandria
Alexandria Renaissance
Maritim Jolie Ville Alexandria

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