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“Royal Environment” 3 of 5 bubbles
Review of Helnan Palestine Hotel

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Helnan Palestine Hotel
Ranked #8 of 38 Hotels in Alexandria
Certificate of Excellence
Lisbon, Portugal
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Royal Environment”
3 of 5 bubbles Reviewed 13 June 2007

Helnan Palestine belongs to a danish hotel chain. The hotel is located just outside Alexandria. You should know that Alexandria has a 20 kilometres promenade!!Yes 20 kilometres, amazing. The good thing about Helnan Palestine is that the hotel is located inside beautiful gardens in the royal area of the city. Overall impression good. Pool is small but for a short stay ok. Rooms have a good size.
Other options would be the Sofitel which is located downtown, but no pool. The Metropole, an old hotel, but really nice, but also without a pool. The Four Seasons will open soon.
Alexandria itself isn t that interesting but if you combine with Cairo it s ok.

  • Liked — Pool staff
  • Stayed June 2007, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Amoreiras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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364 reviews from our community

Traveller rating
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    17
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127
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
San Diego, CA
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 3 June 2007

This hotel has by far the best location in Alexandria. Even though it's only a couple of miles from downtown, it seems a planet away from chaotic Alexandria due to its exclusive location inside a beautiful landscaped garden area and private beach.

The staff were friendly and accommodating and I'm surprised by the previous poster's comments about them being rude!! He's definitely not talking about the staff I've met!!!

The rooms are nice and bright with balconies overlooking the beach and the food especially the seafood at their restaurant superb. Their grilled jumbo shrimp tastes heavenly.

I loved my stay .

  • Liked — Location, Staff, Atmosphere
  • Disliked — Nothing
  • Stayed May 2007, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank Spacetech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles, ca
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 23 May 2007

Our vacation in Egypt that included 3 days in Alexandria at the Palestine was almost derailed because the front desk refused to honor our prepaid reservation. The travel agent in New York finally got it straightened out, but I was very disappointed with the treatment by the hotel staff. The rooms are quite nice, with a view of the sea and lots of lovely old wood. The gardens are extremely beautiful, and hotel guests do not have to pay for admission, as those outside the hotel do.

  • Liked — Great location
  • Disliked — Rude front desk staff
  • Stayed May 2007, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank CaProfessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 3 May 2007

Good 5 stars hotel in excellent location. Helnan Palestine is located inside Montazah Gardens, not in the centre of Alexandria, but a very quite and nice place.
All rooms have great view on the bay.
The restaurants serves a great variety of food (buffet dinner) and the quality is very good.
Excellent breakfast.
Enjoyed very much my stay!

  • Stayed May 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Vlod71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MONTREAL QUEBEC CANADA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 14 April 2007

we stayed 2 nights at that beautifull hotel breakfast was very good the room was beautifull , bed and linens very confortable bathroom spotless even if the hotel is 20 minutes from the city it is worthed it is in a beautifull garden near the ocean in front of a beautifull palace I woud go back anytime

  • Liked — THE DECOR OF THE ROOM AND THE SURRONDING OUTSIDE
  • Disliked — NOTHING
  • Stayed March 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank THAILANDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 28 November 2006

Wealthy hotel, but also expensive. Great view from all sides, great rooms, absolutely perfect breakfast. Be carefull not to stay there during June July. It was 40C outside, 4 inside. Left Egypt with fever of 40C!!!

  • Liked — breakfast, view
  • Disliked — air conditioning was extremely high, it was very cold!
  • Stayed October 2006, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank athasofia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 5 July 2006

This is one of the best hotels we have stayed in so far. It's located in a beautiful park which non hotel customers have to pay to get in. Every room in this hotel has a beautiful ocean view. Ours is facing west so we could see the sunset on the Meditereanian sea and the presidential palace.

Our room has a balcony with chairs and table easy to relax outside, room is decorated elegantly and very clean, bathroom is clean as well. The hallway is paved with beautiful carpet, even though they were many families there while we stayed there, we didn't hear any noises. I also noticed it has more Egyptians than foreigners. The buffet breakfast has many varieties and food is plentiful, quick service for coffee and tea.

The hotel has its own beach, I swam in the pool one night after watching world cup, the water temperature was perfect and nobody bothered me. Next day I swam in the ocean, again the sea water was clean because one person kept on cleaning it.

Business center service was good, I asked for Sheraton Hotel's phone number and the woman was able to give it to me right away without looking for it. Then she dialed it for me, all free service.

The only drawback maybe it is located on the other end of Alexandria, not close to any tourist attractions. There is shuttle bus to downtown but I didn't take it. I found out I could hop on any van going to the direction that I wanted and it's only less than 50 cents per ride, so transportation became a non issue.

Alexandria is a beautiful seaside city, if you go there, I'd strongly recommend you to stay in this garden hotel, not that many hotels in the world offer you such a beautiful environment, it is well worth the money.

  • Stayed June 2006
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank bijin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Helnan Palestine Hotel

Property: Helnan Palestine Hotel
Address: Montazah Garden Palace, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Alexandria
#4 Spa Hotel in Alexandria
#7 Business Hotel in Alexandria
#8 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): £
Hotel Class:5 star — Helnan Palestine Hotel 5*
Number of rooms: 218
Official Description (provided by the hotel):
The Hotel is The civic & social center of Alexandria, known for its commitment to excellence in service & hospitality,The hotel is a five star deluxe hotel, situated in a unique location and embracing the Mediterranean and providing harmonious scenery. The vast magnificent gifts of nature, 350 acres of gardens and golden sandy beaches surround its bay. The hotel faces one of the most famous historical landmarks in Alexandria, "Royal Palace" which was once the site where the late Egyptian royal family vacationed. ... more   less 
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Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria

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