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“Great location ..... Elegant looks ...... But What's next ?!”

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TOLIP Hotel Alexandria
Ranked #9 of 39 Hotels in Alexandria
Reviewed 6 August 2014

This new brand hotel has just made its opening a year ago. The location is really great with easy access to a number of services including restaurants, banks, mobile services, malls and mini markets. Overall, this huge 11 storey building looks clean and elegant but the side entrance is a little narrow with a couple of gates for security checks. The staff at the reception were so friendly but the counter is small holding only 2 staff members facing a large number of guests. It took us around 20 minutes to check in. We had a high rise room at the 10th floor based on others review and didn't find any noise. We had a city view room with no really special view. The room was kept clean and tidy and the bed was really comfortable. There is only one power outlet for use which was really annoying. WiFi internet is not available in the rooms, only at the lobby and the restaurant and is very slow especially when in use by a number of guests. Mini bar was empty. The bathroom was clean but a little bit small. Most of the time, there was a strange smell of food in the corridor as highlighted by other reviewers. The swimming pool is small for such a big hotel and there is no access to the beach despite being so close. We have been to Essence restaurant and Le cafe but the food quality was average with only little varieties. Later, we dined at nearby Sangiovani restaurant which was much better. The outdoor seating at Essence was really noisy with a number of huge loud speakers as well as the street noise. The service at both restaurants was very poor. Room service was extremely poor, we had to reorder our meal and got it delivered after 2 hours!!
There are only 4 elevators for this huge building and you will get used to the queue at the elevators when the hotel is occupied!
There is no business centre and had to go to the concierge to help me print some documents.
The hotel clearly needs more staff and more work to be done to improve services at all levels.

Room Tip: Go for the sea view room and never dine at the hotel. A multifunction power travel kit is recommende...
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ayman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Managemen... T, Guest Relations Manager at TOLIP Hotel Alexandria, responded to this reviewResponded 16 August 2014

Dear Mr. Ayman ,

Many thanks for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on TripAdvisor .

We do very much appreciate your very constructive comments noted , assuring you that a considerable attention has been given to every single comment involving our departments heads for their action plan .

Thank you again for your feedback and please don not hesitate to re-visit us again at your soonest where we guarantee a pleasant and memorable stay .

Sincerely ,


Marina Nicolas
Guest Relations Manager

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297 - 303 of 380 reviews

Reviewed 2 August 2014

Hotel build and location is great, rooms are large, prices are very competitive - should be best value for money in Alex.
BUT balcony door does not fit the frame so will not close properly, this is a massive problem especially when there are parties outside which is often!
Italian restaurant is a disaster - only customers and it took 40 mins for bread, NO olive oil and no tomato base for pizza - probably the worst Italian restaurant in the world!
Staff really want to get it right but lack support. There is much more to customer service than saying sorry.

Stayed: July 2014, travelled on business
3  Thank DCMoore4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Managemen... T, Guest Relations Manager at TOLIP Hotel Alexandria, responded to this reviewResponded 16 August 2014

Dear our valued guest ,

Thank you very much for choosing our hotel for your stay in Alexandria and also for taking the time to complete this review on our TripAdvisor page .

I do regret to learn that we could not live up to your expectations during your stay . on the other hand , i trust you will accept that the troubles you experienced is certainly not reflective of our normal standards , assuring you that all points raised have been investigated and appropriate actions has been taken on the spot in order to prevent the occurrence of these situations in the future , I do sincerely hope you will not judge us only on the basis of this particular experience .

Once again thank you for taking the time to bring your concerns to our attention . We are grateful for your support and do hope that we may have the pleasure of welcoming you again at TOLIP hotel in the near future .

Sincerely ,


Marina Nicolas
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Really I spent and my family a nice time there, it has a fantastic view , nice rooms specially family rooms, these rooms covered our requirements by one comfortable king bed and twin beds.Really it make you live the ultimate feel of royalty.

Stayed: July 2014, travelled with family
Thank ehab m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Managemen... T, Guest Relations Manager at TOLIP Hotel Alexandria, responded to this reviewResponded 26 July 2014

Dear Mr. Ehab ,

Thank you very much for having taken the time to write a great review such as yours following your stay with us .

Such positive feedback will be cascaded to our team members who will be encouraged to do more efforts for service excellence .

It gives us great pleasure to host you and it is very nice to know that you enjoyed the sea view family rooms which you are recommending .

Looking forward to welcoming you again for more memorable stays at TOLIP Alexandria hotel .

Sincerely ,

Marina Nicolas
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

I stay in this hotel every 6 weeks on business and travel internationally a lot.
This hotel is average.... Not good, always getting things wrong and missing the mark on so many small annoying things.
- poor service in the restaurants
- no toaster at breakfast until you ask
- no soap in the rooms till you ask
- jazz bar with no jazz!
- running out of shower gel
- long check in times
- balcony doors that don't close properly so a lot of outside noise

Choices at this price level are limited so I'll keep coming but with a little effort from management it could be so much better.

Stayed: July 2014, travelled on business
1  Thank Kennzo2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Managemen... T, Guest Relations Manager at TOLIP Hotel Alexandria, responded to this reviewResponded 23 July 2014

Dear our valued guest ,

Thank you for taking the time to share your experience about your stays at TOLIP Alexandria hotel .

We sincerely appreciate your feedback and we`re very sorry you were uncomfortable ,
We will take your comments under consideration as we continually work to improve our guest experience .

Again please accept our sincere apologies and looking forward to welcoming you next time you visit the hotel .

Sincerely ,

Marina Nashaat
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

The location is great, hotel is clean and service is just ok. The warm hospitality is missing. The sense of art in a 5 star hotel is missing. blocks of marble without sense. It is a cold hotel. A Roman style architecture with a military touch. A smell in the floors even with a 2 hours cleaning room services. A cheap porcelain bathroom. The parking is a maze or hotel california, once you are in you will be lucky to leave without scratching your car paint. Unfortunately, a real 5 star hotel was possible with proper design and professional management.

Room Tip: Low floors are very noisy.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tamer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Managemen... T, Guest Relations Manager at TOLIP Hotel Alexandria, responded to this reviewResponded 23 July 2014

Dear our valued guest ,

Thank you very much for choosing to stay at TOLIP Alexandria hotel .

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards ,

Please rest assured that your constructive feedback has been definitely taken into consideration .

Looking forward to welcome you back in an effort to provide you the level of service you expect from TOLIP Alexandria hotel .

Sincerely ,

Marina Nashaat
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

I was staying in a suit for a week, everything was very good, staff is friendly, hotel and rooms are clean andd big . Food is good but not amazing My only problem was the daily night show it's exactly the same for 7 days which was annoying !
The pool is a bit small
It's one of the best hotels in Alexandria , it's location is perfect as well

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dralaasamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Managemen... T, Guest Relations Manager at TOLIP Hotel Alexandria, responded to this reviewResponded 23 July 2014

Dear Dr. Alaa ,

Thank you for taking the time to convey your comments regarding your experience with our hotel , your willingness to share your thoughts with us is genuinely appreciated .

We are very happy to know that your stay was pleasant and our team members managed to make you satisfied , your positive feedback will be passed to our team members who will be encouraged to excel more efforts for service excellence and hopefully in your next visit you will not experience any negative points .

Looking forward to welcoming you again at your soonest .

Sincerely ,

Marina Nashaat
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Room was excellent but due to conference and full house at the hotel restaurants were crowded and food poor. Concierge service was fantastic and helped with Alexandria site seeing and cars. Pool is noisy and suffers from lack of sun. Road traffic is the cause of exterior noise.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Managemen... T, Guest Relations Manager at TOLIP Hotel Alexandria, responded to this reviewResponded 17 July 2014

Dear Mr. Paul,

We would like to thank you for taking the time to share your feedback with us .

Your valuable comments has been shared with all our management team & concerned in order to rectify and develop our services shortly as well as taking the proper action to serve all our guests equally .

We do hope that we may have the pleasure of welcoming you again in the near future .


Sincerely ,

Marina Nicolas
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TOLIP Hotel Alexandria

Address: 252 El-Gaish Rd | Mustafa Kamel WA Bolkli, Alexandria 0000, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 39 Hotels in Alexandria
Price Range: £42 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — TOLIP Hotel Alexandria 5*
Number of rooms: 477
Official Description (provided by the hotel):
Alexandria with its 477 highly equipped and elegant rooms, suites and penthouses, offers a wide array of services just to make you feel at home.All of our rooms are provided with WIFI internet, Flat LCD/TV screen, tea/coffee making, and facilities, digital safe box, mini bar, hairdryer signature amenities and signature bathrobes.Royal Tulip Alexandria offers you a variety of restaurants, lounges and bars with the best atmosphere indoor and outdoor by the sea view. ... more   less 
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