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“Amazing Hotel”

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Four Seasons Hotel Alexandria
Ranked #1 of 38 Hotels in Alexandria
Certificate of Excellence
Cairo, Egypt
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Hotel”
Reviewed 9 November 2013

The sea view from the room is a unique experience , the bed is very much comfortable I really liked it and advise everybody to try the staying there, it is also located in a nice shopping mall. price is not cheap but it worth that.

Room Tip: sea view is not comparable
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Salahabdeldayem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 10 November 2013
Dear Guest,

Thank you very much for completing a review following your stay with us.

I am very happy to read your positive feedback and how much you enjoyed our sea view room. In addition your comment about having the attached shopping mall ot the hotel.

Once again, thank you and looking forward to welcoming you back to the Four Seasons Hotel Alexandria at San Stefano in the near future.

Sincerely,

Ahmed Khalaf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Cairo, Al Qahirah, Egypt
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 November 2013

Very friendly staff
Marvelous view
Fantastic rooms
Great fitness center and spa
variety of restaurants, a little bit expensive but the value is great.
excellent location
shopping mall inside
just everything for a nice vacation/business

Room Tip: Sea view is the best for vacation, doesn't matter for business
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S-Ziada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 10 November 2013
Dear Guest,

Thank you for your review dated November 8th.

I am glad to read your positive feedback about your stay and staff.

Looking forward to welcoming you back in the near future.

Sincerely,

Ahmed Khalaf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
2 reviews
Reviewed 28 October 2013

PROS:
Hotel is very comfortable, luxury & spacious.
SPA is good.
Kala Restaurant is quite good.

CONS:
Reception/Staff Management is average based on my booking reservation.
Value for money is a little bit lower than average.

Room Tip: go for sea view rooms.. , always double check the prices by phone.. don't go for online booking...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MagedFawzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 3 November 2013
Dear Guest,

Thank you very much for your review dated October 28th.

I am delighted to read your positive feedback about our Spa, Kala andthe fact that you enjoyed your stay in comfortable and luxurious hotel.

In addition, please accept my apology for any inconveinece you experienced during your reservation phase. Thank you for your valuable comment and please rest assured that it was shared with the team for proper improvement.

Once again, please receive my heartfelt thanks and I look forward to welcoming you back to San Stefano in the near future.

Sincerely,

Ahmed Khalaf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Al Qahirah, Egypt
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 October 2013

Excellent performance by highly professional staff that led to a memorable experience. Full satisfied with the special treatment I was extended at the Four Seasons Hotel. Everyone there spared not effort to make my stay comfortable and memorable. I have no hesitation to recommend the Four Seasons Hotel to all my friends and colleagues.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmalBekhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 8 October 2013
Dear Guest,

Thank you for your review dated October 3rd.

I am very glad to learn that you had a comfortable and memorable stay. As well as your positive feedback and comments about our professional staff.

Looking forward to welcoming you back to Four Seasons Hotel Alexandria at San Stefano.

Sincerely,

Ahmed Khalaf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo
Level Contributor
1 review
Reviewed 26 September 2013

From the moment you arrive here, you receive the service Four Seasons are famous for. The attention to detail made our stay a luxurious couple of days and left us wanting for nothing. Every employee we encountered was on a mission to make our time there enjoyable.

Of course the facilities were wonderful; our suite, the restaurants, the pool, all fantastic. The food was great and the room service and valet were prompt to say the least. I have read complaints about the hotel style and beach access which are a little off. The décor of the hotel does lean toward French luxury but is hardly overwhelming and the "tunnel" you use to go under the busy corniche to the private beach is more of a "5 star" passageway. The beach, while we were there, was pristine.

Room Tip: It may be obvious but make sure you book a beach view room. The rooms in the northern half of the be...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krijsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 30 September 2013
Dear Guest,

Thank you very much for yur time to write your review following your stay with us. I appreciate sharing your feedback and comments which I communicated with the team here as it is very important for them to know that they have succeeded.

I was very glad to read all your positive comments about our suite, restaurants, pool, room service and valet as well as our beach.

Once again thank you and looking forward to welcoming you to the Four Seasons Hotel Alexandria at San Stefano in the near future.

Sincerely,

Ahmed Khalaf
General Manager
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Giza, Egypt
2 reviews
Reviewed 19 September 2013

One of the best hotels to stay in Alex, I like it because they treat us very very friendly and lounging was great but I suggest half-board included for this price .The rooms were large, room service was expedient , the expected cleanliness and comfort of the rooms and bathrooms are always soothing upon arrival. Staff was most helpful. Four Seasons was a true oasis. Posh, luxurious, and very comfortable.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agheith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 24 September 2013
Dear Guest,

Thank you for having taken the time to write a review following your stay with us.

I am very glad to read your positive comments about our rooms, cleanliness and of course our staff and I am delighted to learn that our hotel is an Oasis. Thank you very much for such a comment.

Looking forward to welcoming you back for another wonderful experience.

Sincerely,

Ahmed Khalaf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 11 September 2013

One of the best hotels to stay in Alex, despite its price tag. The expected cleanliness and comfort of the rooms and bathrooms are always soothing upon arrival. Staff was most helpful. On the negative side, and despite the hotel best efforts, the beach is always dirty, and the residents of the 4seasons residences have the disgusting habit of throwing their litter from the balconies unto the pool. That was choking to say the least. Never the less, a recommended stay.

Room Tip: Please ask for a sea view room. The ones facing the back are NOT worthy of your money
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rsoarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 22 September 2013
Dear Guest,

Thank you for taking the time to share your valuable review following your stay with us. I am delighted to read your positive feedback about our rooms, bathrooms and our staff. On the other hand, please accept my apology that the cleanliness of our beach and pool didn't meet your expectations. Please rest assure that we will work on your comments to improve this shortfall. Thank you again for your review and looking forward to welcoming you back to Four Seasons Hotel Alexandria at San Stefano for a wonderful and unforgettable experience.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Alexandria

Property: Four Seasons Hotel Alexandria
Address: 399 El Geish Road, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Alexandria
#1 Business Hotel in Alexandria
#1 Family Hotel in Alexandria
#1 Romantic Hotel in Alexandria
#1 On the Beach Hotel in Alexandria
#1 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Four Seasons Hotel Alexandria 5*
Number of rooms: 118
Official Description (provided by the hotel):
Edging the Mediterranean in a setting of legendary glamour, discover an intimate enclave within the stately Grand Plaza shopping and residential complex. Indulge in classically elegant accommodations, European spa treatments and terraced restaurants with fresh sea breezes. ... more   less 
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Also Known As:
4 Seasons Hotel Alexandria
Four Seasons Alexandria
Alexandria Four Seasons

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