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“Perfect inspite of a rude receptionist”

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Four Seasons Hotel Alexandria
Ranked #1 of 38 Hotels in Alexandria
Certificate of Excellence
KSA
Level Contributor
110 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Perfect inspite of a rude receptionist”
Reviewed 6 August 2014

Great location on the sea front with marvellous views . Check in was very hectic and troublesome. Though early check in was requested, it was denied. At one O'clock still the room was not ready. At 3 pm, a rude receptionist again shouted the room suite was not ready, we had to wait quietly till being informed! My daughter looked for somebody else for help. They called a very decent polite senior manager who apologised for the behaviour of his staff and offered a free dinner for four (As an apology and to buy time till the suite becomes ready).
The suite was well organised with a big bed room with its facilities; even the toilette has flat screen . Sitting area has a big sofa convertible into bed but it was dirty and needs attention. Refrigerator was not cold enough and it seems its back is not ventilated at all.
The best of all is the balcony with fantastic cool breeze and unsurpassed view.
Breakfast was very good and the complimentary Dinner was an acceptable apology and treat. Huge mall is readily accessible from the hotel with everything on reach (Food court, brand designers, pharmacy etc). There is an access for a private beach which is a blessing. Complimentary WiFi for 3 PCs. If needed, all three mobile companies have outlets in the mall for SIM, calls and Internet.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank DrMedhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 13 August 2014
Dear Guest,

Thank you for having taken the time to write a review following your recent stay with us.
Firstly I would like to extend my deep apology for such a situation. On the other hand, I am pleased to know that you and your family had enjoyed your stay with us.
I will be looking forward to welcoming you back in the near future.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

463 reviews from our community

Traveller rating
    359
    74
    21
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    7
See reviews for
138
105
26
125
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • Arabic first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
Reviewed 3 August 2014

I went to the hotel on Thursday night and had went for dinner the service was terrible we had a terrible time late food this was on the beach that day everything was bad and slow. However the next day the hotel manger mr. yasser, mr. Sameh,and Mr. Hany abdalah came apologized and the rest of our stay was great. Everything was on time and the service was great I would really recommend this hotel it is very nice and would not take the incident as a problem as the management followed up and fixed everything. They also invited us to dinner at the beach where the incident occured.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ibrahim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 13 August 2014
Dear Guest,

Thank you for having taken the time to write a review following your recent stay with us.
I am pleased to hear that you have enjoyed your stay at the Hotel despite the unfortunate incident that happened on the first day.
I sincerely appreciate your kind and sincere comments and I will be looking forward to welcoming you back in the near future.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

Fabulous hotel, spacious rooms and sea view from the 11th floor was fantastic, great Restaurants and excellent staff in every area particularly Mr Ashraf Osman , director of food and beverage who made our stay very pleasant

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Ezzat2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 2 August 2014
Dear Guest,

Thank you for having taken the time to complete a review following your stay with us.

I was very happy to read your feedback about our hotel, rooms, restaurants and specially your appreciative words about our staff.

Looking forward to welcoming you back to Four Seasons Hotel Alexandria at San Stefano.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 July 2014 via mobile

I went for a day use with a friend, the hotel is very luxurious, beach is nice for relaxation but not for kids if you're going with your family.
I ordered pizza which is really amazing.
Car parking is somehow expensive.
It's highly recommended for a break.

Stayed July 2014
Helpful?
5 Thank Johnny1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 30 July 2014
Dear Guest,

Thank you for having taken the time to write a review following your visit to our hotel.

I am glad to read your positive feedback about your beach day use experience. Looking forward to welcoming you back to Four Seasons Hotel Alexandria at San Stefano for more memorable experiences.

Sincerely,

Ahmed Khalaf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois, United States
Level Contributor
160 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed 21 July 2014

If you are a tourist, there are not a lot of reasons to visit Alexandria. And then you've got the trash problem........ but if you are in Alexandria, this is your FULL SERVICE option. If you want to pay less, go to the Cecil or the Metropole (spelling) and they'll be decent. Good, if certain things don't matter. However, a central location with full amenities is this hotel. AND, the full service salon they refer you to is excellent and a treatment that costs about $50.00 in the states is about $12.00.

Rooms are nice. Just what you would expect. Nothing above that. However, they look after you like Four Seasons does......they take accountability. If you forgot anything, the hotel is attached to a lovely shopping facility. You'll be fine to go yourself. You'll find some great things! Have fun with it! You need a guide to go out and not all guides are created equal.

If you think your door is collapsing on you, DON'T! In fact, they have a safety feature that makes you fear for your life.......but it's not a worry. Ask about that so you're not surprised!

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank SafariSnob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 24 July 2014
Dear Guest,

Thank you very much for having taken the time to write a great review such as yours following your stay with us.

I am glad to read your positive feedback about our hotel, facilities and service. Looking forward to welcoming you back to Four Seasons Hotel Alexandria at San Stefano in the near future.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 July 2014

From the first minute of my arrival with my family, I felt the luxurious hospitality. The car valet took my car and the receptionists are very helpful and friendly.
I took 2 rooms in the 15th floor. The view is unbelievable. Very beautiful. I went to the pool and my kids enjoyed the day. Then we went to Kala restaurant. The food is very good and the buffet is huge. I could not eat well as I was very confused, everything looks delicious and I do not want to put on weight. You should not eat for three days to be ready for Kala restaurant.
I am going to go to the beach at night.
Very beautiful experience. My kids are happy.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amr Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 15 July 2014
Dear Guest,

Thank you very much for having taken the time to write a review following your stay with us.

I am very glad to read all your positive feedback about our hotel,staff and services. Appreciated your comment about our pool and Kala restaurant as well was very happy to learn that your kids also enjoyed their stay.

Lookign forward to welcoming you for more memorable and enjoyable stay at Four Seasons Hotel Alexandria at San Stefano.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manassas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 June 2014

This Hotel is simply amazing , the Location is great ( close to every thing ), the view is fantastic ( for sea view room ) , the room it self was excellent, very well furnished with a very comfortable bed and cushions , the bathroom was very nice with “L’occitane shampoo and soap”!! . The breakfast was good too but not fantastic , I expected more for the hot food quality and variety , the orange juice had the taste of the orange skin , so it was bitter. The service was more than perfect , everybody is very nice treating you like a king . The Spa was exceptional also .The outdoor pool and the beach were fantastic, the pool was heated in the summer but this made it very relaxing! They have a sea food restaurant called {Fish} , it is on the beach perfect location and service but very bad “ as taste” , very expensive, non fresh food (My wife experienced shivering , vomiting and diarrhea after it , features of ready-made toxins in carbohydrates ( I am a doctor) NB: we did not eat outside the hotel. To be fair if u can afford it , you will get the best experience in your life in this hotel , but avoid “Fish restaurant” .

Room Tip: sea view rooms are amazing , avoid "Fish " restaurant
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shady Elia Anis I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, 1 July 2014
Dear Guest,

Thank you for having taken the time to write a review following your recent stay with us. I was glad to read all your positive feedback about our hotel starting from the room and furniture further to the bathroom products. As well as I sincerely appreciate your kind comments about our staff and service at the pools and Spa.

On the other hand, I was concerned to know about your beach incident about the food quality. In this regards, our Director of Food and Beverage would like to contact you in person to get more details and to know exactly what has happened. Please feel free to contact him on ashraf.osman@fourseasons.com at your convenience.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Alexandria

Property: Four Seasons Hotel Alexandria
Address: 399 El Geish Road, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Alexandria
#1 Luxury Hotel in Alexandria
#1 Family Hotel in Alexandria
#1 Romantic Hotel in Alexandria
#1 On the Beach Hotel in Alexandria
#1 Spa Hotel in Alexandria
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Four Seasons Hotel Alexandria 5*
Number of rooms: 118
Official Description (provided by the hotel):
Edging the Mediterranean in a setting of legendary glamour, discover an intimate enclave within the stately Grand Plaza shopping and residential complex. Indulge in classically elegant accommodations, European spa treatments and terraced restaurants with fresh sea breezes. ... more   less 
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Also Known As:
4 Seasons Hotel Alexandria
Four Seasons Alexandria
Alexandria Four Seasons

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