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“fantastic Holiday”

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TUI SENSIMAR Scheherazade
Ranked #1 of 35 Hotels in Sousse
Certificate of Excellence
Peterborough, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“fantastic Holiday”
Reviewed 23 August 2014

Stayed at this hotel from the 30th July to the 14th August
Reception : The swiftness of check in at this hotel is superb,the quickest we have experienced since coming to Tunisia in eight years.On arrival we were given a hot towel to freshen up,a welcome drink & was taken to the restaurant for light refreshments (snacks).

The Room: On entering the room it was clean & tidy,there was a bowl of fresh fruit,complimentary bottle of wine,a bottle of water & in the fridge a bottle of coke,there was also tea & coffee making facilities.Some of the reviews on here have complained about the bathroom having no tiles on the walls etc we really didn't think this was a problem,our housekeeper was Jamila she was very efficient at her job & like all the staff very friendly.Our room was covered in rose petals on our arrival in the bedroom & bathroom with the towels in a heart shape on the bed (such a nice touch ).All rooms are sea view (outstanding )

Pool: There are two pools one in the courtyard & the main one,the pool attendant worked so hard making sure you had a mattress & cushion,the area was very clean the water in the pool was always being tested .The only compliaint we have is that there is a lack of parasols,also guests reserving what is known as 'The Posh Beds' at ridiculous times of the morning as early as 5am if not earlier (sad people ).

Restaurant: A good selection of food for breakfast,lunch & dinner,even a vegetarian section !!! .Every evening it was a different theme : Italian,French. Far East,Mexican,Tunisian etc ,the cooking is all done infront of you with large I can only describe as tureens with the food in keeping piping hot,there was also regular checks with temperature probes making sure the food was keeping at the correct temp whether it be hot or cold food.On Saturday evenings it was Gala Night which is set around the courtyard pool, this is Red & White night or Black & White night,all the tables being decorated & the waiters dressing accordingly.

Entertainment: Could be better its the usual hotel entertainment Fire Eaters, dreadful singers etc .

One final note all the staff in this hotel work extremely hard with long hours nothing is too much trouble for them,that is from the managers to the housekeeping staff,gardeners etc they all deserve a pat on the back for making this hotel great.The Thomson reps were two of the friendliest we have come across in all the time of travelling with Thomson Tammie & Kirk.

And Finally I come to the Guest Relations Manager 'Hedi ' what a guy he was always making sure everything was ok with the guests,always making time for a chat,as well as being very entertaining ( keep up the good work).

This was our first visit to this hotel,we weren't disappointed it was a lovely holiday & we will be back .Deb's & Roy

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank nsarahkatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Billericay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 August 2014

This was our first experience of a Thomson Couples holiday so weren't 100% sure about what to expect. We were pleasantly surprised and couldn't have been more relaxed. On arrival, we were greeted with smiling faces, a cooling cocktail, warm facecloth and chocolate. What more could anyone ask for when they get off the transfer coach? Our room had complimentary fruit, water, wine and bath robes, and was beautifully decorated with fresh rose petals. Within minutes the phone rang and it was the Rep welcoming us and checking that we had everything we needed. The room had ample storage space, a fridge, hairdryer, wifi, balcony and an amazing sea view. The air conditioning wasn't working properly, but we mentioned it later to the Rep and there was an engineer working on it within half an hour. It still wasn't the most effective we have experienced, but that was the only issue we had with our room.
The hotel itself is well maintained with cleaners working constantly yet discreetly. There are four bars, a main buffet style restaurant, a poolside snack bar which doubles up as a steak restaurant at night and an Indian restaurant. The main buffet offered a variety of meat, fish and vegetarian dishes, three times a day. The food was well cooked albeit a bit "samey". The poolside snack bar was fine, offering fast food i.e. pasta, burgers etc, as well as a salad bar and dessert section. We didn't visit the steak restaurant so can't comment on that one. The Indian we felt was a let down, the food was not like anything we have experienced in the UK or in Asia. In fact, it is the first time I have ever left a restaurant without eating the food.
There are two pools, a courtyard one, and one adjacent to the beach. Both were equipped with sun loungers, bedouin style beds, relaxers and sofas. The pool and beach staff cater to all your needs, supplying towels, cushions and drinks! The private beach is spotlessly clean with plenty of sun loungers and sun shades.
The evening entertainment is very "low key" and not of the highest standard, but this hotel isn't about nightlife, it's about relaxation.
All the staff are wonderful, from management to cleaners. They are polite, helpful and very astute at recognising which couples like all the attention, and which ones are happy with minimal fuss.
We would like to thank everyone at the Scheherazade Hotel for a wonderful relaxing holiday.

Room Tip: All rooms have a sea view, but rooms 700 - 715 & 800 - 815 are the most sea facing. We didn'...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank TheMurphies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merstham, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 August 2014

We went to the hotel for 10 days had a pleasant stay. The hotel was clean and the staff were extremely helpful. Our cleaner Heidi was excellent and the lad in the courtyard pool area was very helpful. It was a relaxing holiday which is just what my wife and myself wanted. The view from the room was lovely. The food was reasonable and the entertainment good some nights not so good others. All in all I would recommend this hotel for its service and friendliness.
Mark and Claire Cowey.

Room Tip: They are all the same all have a sea view.There are swim up rooms if you pay extra it's up to yo...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 5 Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 August 2014

This was our first trip back to Tunisia for a few years. Weather was fantastic as usual, transfer from airport good. As other guests greeted of the bus with dancing, cheering etc........nice touch. Chose this hotel from the pictures and detail from Thomson website, but was a bit let down by the hotel once we had a good look around. The food was excellent and the Indian restaurant was well worth the visit, nice to be served at your table for a change. Staff were very nice and helpful at all times.

Room Tip: Seaview room.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank PTB76BBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 5 Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 21 August 2014

As soon as we arrived it was evening dinner time, so we dressed in accordance with the hotels written policy that they had just given us when checking in, only to find that this rule has been relaxed and isn't enforced ever. So be sure blokes to pack loads of shorts and flip flops as you can really chill out at night!!!! even wear your base ball cap in the restaurant....... anything goes....At this point we felt old fashioned and very much like two fishes out of water !! the hotel is very much geared towards young people, it was not what we had been sold by Thomson as a couples holiday which from our experience has always meant 35+ this hotel had families staying together and parties of friends who do not in any way resemble Couples.

The next thing we found was that although the policy of the hotel stipulates no reserving of sunbeds before 8:am you will be lucky to get one beside the pool if you don't get there really early, people were camping on them from as early as 5am to ensure they had what could be described as an upper class soft sunbed...... there are plenty of beds but it seems there is is a definite class system going on with certain more comfortable ones.... THEN at the pool side,
where I was hoping for a tranquil experience, (which is what I have always previously been used to at a Couple hotel over the last 7 stays in one) the most excruciating loud music was blasted out of a speaker so distorted it hurt my ears, this I am told was "happy entertainment" the second week it did seem to become quieter though, that or I have become deaf!!! So if you are like me and like a quiet atmosphere, like dressing up at night with your partner looking smart in long trousers , and you don't like setting your alarm clock for a sun bed, stay away. Also the rep told me that I should go to a Thomson Gold Hotel at my age as the Couples hotel was for people in their 20s up to 35 !!!!! I really do feel old now. I know I am 55 but hey I hadn't realised I was ready for the Gold ones yet.
I know the hotel was really trying to please every one and they are lovely people but I think if Thomson had pre-warned me of the age group and liveliness of the hotel we would have booked something else, so we do feel miss sold.

The hotel is dated in some areas , definitely it seems the bathrooms are poor, standards of cleaning is ok.... the food is good but spicy so if you don't like that you are struggling. The other thing is that pool bars only have wine or beer and soft drinks so don't think you can relax by the pool with a cocktail. If you do want any other kind of drink its in the Lobby Bar miles away. The cocktails are very tiny and very sweet, the ingredients are very different to a European palate.

I am not being negative about the staff or this hotel, it is just a good thing to know about what it exactly is so no one who is like me who enjoys the afore mentioned stuff makes a booking and regrets it when you are there, we feel that we never ever got away from noise apart from on Sunday when it is called chill out day, when you are looking forward to a holiday to simply chill out away from noise and like getting dressed up as a couple its disappointing when its the opposite just like anything else you want it to be right for you. Good luck to the hotel and the younger crowd and the families and groups of friends we are done with Thomson holidays if this is the way Couples hotel are going.

Room Tip: Men take your shorts for evening. Try and get the left side of the hotel is less noisy
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
12 Thank toffeeyface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hull
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 August 2014 via mobile

We decided to book Tunisia with the travel agency for a relaxing holiday for my Mum's 50th Birthday. We were a little worried before hand as we had heard mixes reviews about Tunisia, however this hotel by far exceeded our expectations.

On arrival the staff greeted us off the bus with music and dancing - I've never been greeted like that (not even in 5 star accomodation) which was a really special touch. We were given cocktails and chocolates and our cases were taken to our rooms.

The rooms were lovely, cosy and we had a fantastic sea view. To make the rooms even better if i was going to be petty would be to add tiles to the walls. We had fresh towels every day and the rooms were always clean.

We were a little bit apprehensive about visiting a couples hotel as we wanted an adults only resort for four women (Mum, sisters and a friend). It is mainly a couples hotel but there were other non-couples and a nice mix of age ranges so we didn't feel out of place.

All the staff were amazing and really friendly especially Hedi (entertainment), Ashraf (music/water polo) and the Aussie (asst general manager) whom greeted us everyday.

The food was delicious and we enjoyed the different buffet themes each evening (Tunisian, French, Mexican, etc). The Indian restaurant was also very tasty and so was the snack bar near the pool (pizza, ice cream, burgers, pasta). Being a typical British tourist, it would have been nice to see bacon and baked beans at the breakfast buffet but the omelettes and pancakes made up for it.

The beach was always clean and the watersports are cheap, safe and lots of fun (especially the inflatable sofa and banana boat).

I would definately recommend the catamaran with Thompsons - we went in the afternoon and had the vessel to ourselves. Port El Kantaoui is lovely and you don't get any hassle if you want to get out of the hotel. I wouldn't recommend the pirate ship the man at the hotel tries selling - you don't see any dolphins and you are crammed in like sardines. If you decide to do the quad bikes - make sure it's not on a really hot day. The heat doesn't make the activity enjoyable. 1 hour without water in 48 degree celcius heat!

I would definately recommend this hotel to any couples, singles of any age range whom want a relaxing, chilled out break without the kids. We will be returning in the future and may even take our partners next time.

Stayed August 2014, travelled with friends
Helpful?
11 Thank Nic0404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staffordshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 August 2014

Have just returned from two fantastic weeks at this hotel. We have never done couples before and will never do anything else but now!
The hotel is spotless and the food is excellent,so much choice.
The staff are brilliant and nothing is too much trouble for them,even the managers walk around the hotel making sure everything is ok for you.
Pool is more or less one depth which was great for me as i panic in deep water! The lifeguards are also really helpful with sun loungers and towels.The good beds do go early but to be honest the basic beds are good enough anyway.
Great location and beautiful views! We were on the top floor room 802 and was able to see for miles and watch a beautiful sunrise every morning.
We did a couple of trips through AliBaba which were good value. Quad biking was good fun and the pirate ship where we saw dolphins and swam in the sea.
Port El Kantouai is a short taxi or train ride away and is great for a afternoon or evening stroll!The Mediterranean Restaurant is gorgeous!
From start to finish we were treated like royalty by every member of staff from managers to cleaners.
Tammie and Kirk (Reps) were very knowledgeable and extremely helpful.
Definitely ready to go back next year !

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
7 Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about TUI SENSIMAR Scheherazade

Property: TUI SENSIMAR Scheherazade
Address: Boulevard du 14 Janvier, Sousse 4039, Tunisia (Formerly Scheherazade Hotel Sousse)
Region: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 35 Hotels in Sousse
Price Range (Based on Average Rates): £££
Hotel Class:4 star — TUI SENSIMAR Scheherazade 4*
Number of rooms: 204
Official Description (provided by the hotel):
"Hotel Scheherazade" concept is "Couples only" with romantic settings and new features such as: spa, swim-up pools, buffet restaurant, 2 a la carte restaurants and more...We hope the service which we are prepared to render will be extremely satisfactory. Have a Magic Moments!!! ... more   less 
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