Firstly a money saving tip, the sister hotel (Hotel Marhaba) is cheaper than the Marhaba Club and as you can use all of the facilities at both hotels I would book that hotel.
OK back to the review, transfer from the airport was approx 45 minutes we should have been the sixth drop off but our driver decided to do the drop off in reverse order so we were second drop off.
Check in was a little hectic, you have to queue at reception to receive the check in forms, you then fill these in and then queue again at reception to get allocated your room.
Rooms were ok, a little dated but clean and cool. There is quite a big step up into the bath to use the shower so older people may have trouble getting in and out. Be wary when in your room, our cleaner had a habit of just letting herself into the room without knocking. On our last full day at the hotel my wife was in the bath with our 2 year old daughter and the cleaner just let herself into the room and went into the bathroom to leave some towels.
The restaurant at the Club is not air conditioned, the tables are all crammed together, there are long queues for the food and the staff were all miserable and rude. We had read on other reviews that the restaurant was bad but thought we would give it a try, at our first meal I found a metal pop rivet in my meal, not a good start. We only ate in this restaurant 4 times and then decided to eat all our other meals at the restaurant at the Marhaba Hotel (about a 5 minute walk across the hotel grounds).
The restaurant at the Marhaba Hotel is the complete opposite of the Club. Very modern looking, air conditioned, well laid out and the staff were very friendly.
The food available appered to be the same in both restaurants except the Marhaba Hotel maybe had a couple of additional dishes on at each meal.
When you check in you will be given a restaurant card which indicates which sitting you are for the evening meal, blue is the early sitting and yellow the late sitting. If you are not given a card for the sitting you want then reception will swap it for you (the Hotel Marhaba restaurant do not stick to these times so you can just go and eat whenever you like).
There are 4 all inclusive bars in the two hotels, all of which are very slow at serving, this leads to massive queues at busy times. The waiters do take drinks orders but they are abit hit and miss and do not tend to come round very often. If you do not want to attend the evening entertainment there is a very limited amount of outdoor seating near the bars, infact there is none at the Marhaba Club).
The pool bar and beach bar serve food at lunch time. The pool bar food was usually cold or luke warm but the beach bar food was usually better and offered more variety. I can highly recommend the cheese paninis at the beach snack bar.
Swimming pools were nice, although the water sometimes looked abit cloudy. We did see the pool maintenance guy trying to fish something out of the pool one day, not exactly sure what it was but if it was anything nasty they didn't close the pool for it. The childrens pool was just the right depth for our daughter to walk about it, there were a few missing tiles on the bottom of this pool but nothing major.
Some of the features stated in the Airtours holiday brochure as being part of the All Inclusive package were either not there or were charged for, as an example the brochure states the hotel has a Turkish Bath but upon talking to the rep we were informed this was just a sauna and steamroom and not an actual Turkish Bath.
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- Also Known As:
- Marhaba Hotel Sousse
- Marhaba Sousse
- Marhaba Club