Like Carlsberg I don't do reviews, but if I did it would read something like this:
If you are expecting a 4 star hotel do not come to this hotel.
If you are expecting a modern hotel that is not in need of an extensive update then do not come to this hotel.
If you are a fussy eater do not come to this hotel, you will go hungry.
If you like access to snacks all day do not come to this hotel, snack bar very limited opening hours.
If you like a nice, modern, clean pool that is a reasonable size with easy access then do not come to this hotel.
If you are unsteady on your feet take extreme care on the side paths around the hotel they are poorly maintained and are broken or very uneven.
If you are expecting to use the sister hotels and do not wish to pay for food and drink then do not come to this hotel.
If you like a nice speciality restaurant don't come to this hotel. Worst environment and food I have had in any hotel. Avoid the steak unless you need your shoes repairing...not only was it un chewable, it was un-cutable. We were not unlucky with our meal as others had simmilar experiences.
The main (and only) dining room is crammed and server area is small and like a school or medium business canteen.
You often have to cue for the food but by the time you reach the food often it has been emptied by the many hoarding north African guests. which the hotels seems to be now mainly catering for.
Salads are quality and poor choice, unusual food choices on servery, soups very average, the staff are hard working but management poor. Windows not cleaned in months, typically - unserviceable toaster not replaced for over a week, complaints over the horrendous food and service for the new year eve meal arrogantly rebuffed and ignored.
The outdoor pool is one of the poorest pools I have ever seen in any standard of hotel. It is small, has some strange raised lip around the edge with a significant drop to the water meaning that the only sensible way to enter it is via old unstable metal ladders.
Indoor pool is smelly and shabby. The wellness (sauna) area is in need of a complete update and does not provide a relaxing experience.
Reception staff or maintenance poor - typically - requests for TV retuning ignored despite reminders.
Generally the hotel entertainment areas are too small and the entertainment a lot lame so take cards etc.
Entertainment staff do the minimum required, repeated requests to get the volleyball out for a game were ignored.
The hotel has been poorly maintained. Typically, bathroom "80's" tiles poorly grouted and woodwork repainting covering tiles, many paths not maintained correctly and are dangerous.
On the plus side the cleaning staff and waiters are hard working (undermanned) especially if tipped.
The gardens are nice, the Sousse beach is pretty and the view from room over the bay good.
Overall the hotel is in need of complete update and rework of the site. Rather than providing the absolute basics in terms of cuisine and dining experience, it needs to offer a far wider food choice at a higher standard in superior surroundings (main restaurant v.poor and should have a purpose built speciality restaurant rather than sharing it with the snack bar). We will not be returning to this hotel and I will challenge the 4 star ratings given by our tour operator. We asked for change of hotel after the first days, we were offered an "upgrade" to 3star hotels that were better, but would have had to pay an additional GBP300 to 400. But the fact that we were offered upgrades to 3 star hotels by our rep speaks volumes on the current state of this hotel! Of the positive reviews, they cannot have been to "real" 4 star hotels or are "friendly" with the hotel and staff.
It should be downgraded to somewhere between 2 and 3 stars to reflect the overall standard or complete update quickly carried out.
You have been warned.
- Official Description (provided by the hotel):
- Marhaba BeachLocated in Sousse and 3 km away from Port El Kantaoui resort, between the white sands and crystal clear waters of the Mediterranean Sea, the Marhaba Beach has been created in the 80’s.His creators have established a contemporary and Moorish interiors of some suites … An ideal place for soaking up the sun of Tunisia and to relax on the beach, and the advantage of having nearest a new Thalassotherapy center : Les Neréides. ... more less
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- Also Known As:
- Marhaba Beach Sousse