Had a hassle free journey arriving on christmas day & arrived at the hotel at 1.30, but by the time we fiiled forms out etc we decided to skip lunch that finished at 2pm. We were not offered a welcome drink even though it was christmas day, but after being there a few days we saw others were offered when they arrived.
Our cases were taken to our room with no hassle & we were happy with our room as we had requested a high sea view room which we were very pleased to get.
We were disappointed with the indoor swimming pool, as it had tiles coming off the sides & after using it once we didn't bother again as it didn't feel clean to us. The steam room & sauna were lovely & we used them but the staff have a lot to be desired, not very friendly & found it a bit of a hassle to have to come & get a ticket every time you wanted to use it. We also found it strange we had to put a deposit down for our beach towels, never had this in all inclusive before & when we took them back to get our money back, it was not easy - be warned!!
We realise that going in the winter months things are not opened, ie:- beach bar & pool bar, this wasn't a problem as the weather was chilly & we didn't sit outside all the time & the waiters are around to fetch you a drink around the pool area if you want one, which we did.
We cannot praise the waiters in the restaurant & bar staff enough, they work very hard indeed & try to make your stay very enjoyable.
The food in the restaurant was good, we loved the omelettes in the morning made fresh for us each day, the one problem we found was the food was not replaced fast enough when the restaurant was busy, which seemed to be mainly at the weekend, if this hotel was full i don't know how they would cope.
The main reason we came was for the New Year Gala & to be honest the evening started really well, dancing & music in reception, they had put extra bars out & all was going well. We went into the restaurant all a set time for everyone & it was all in candle light which looked lovely. We had starters on the table, following by fish & soup & up to this point was going well. BUT, after this everything came to a halt & people started to leave as they got fed up with waiting, the family that came with us being one of them.
We stayed & eventually we got our main course, but it was stone cold. We complained to the management & my husbands only was taken away & it eventually came back hot, but just his. We were so disappointed my husband had another word with management & we also left & joined our family in reception. The bars they had put up had disappeared & all was quiet even before the new year but we made the most of things with our family.
- Official Description (provided by the hotel):
- Marhaba BeachLocated in Sousse and 3 km away from Port El Kantaoui resort, between the white sands and crystal clear waters of the Mediterranean Sea, the Marhaba Beach has been created in the 80’s.His creators have established a contemporary and Moorish interiors of some suites … An ideal place for soaking up the sun of Tunisia and to relax on the beach, and the advantage of having nearest a new Thalassotherapy center : Les Neréides. ... more less
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- Also Known As:
- Marhaba Beach Sousse