I just got back today from a week at this hotel. I'm still trying to get over having breakfast in Africa but now watching the rain out of my window in miserable England.
Arrived at the hotel after a bit of a delay as our coach broke down. Not the hotel or Thomas Cook's fault but was sorted relatively quickly anyway. Warmly greeted at the door and given a little form to fill in and a mint tea (a new vice of mine.)
We were waiting about 2 hours for our room to be ready even though I kept being told "Please 10 minutes." Although the staff did seem genuinely distressed about it and the manager was kicking right off at someone over the phone because of it. So I won't hold it against them.
Was a bit confused at first as I think they could do with a little booklet for each room which explains the services available to you and how things work on all inclusive as a few things arn't really that clear to you. e.g you have to give a little coupon out of a book they give you at the bar for a bottle of water.
The only other gripe I have was the sales people on Hotel grounds trying to sell you excursions on a pirate boat or something. They had "Hotel El Ksar" name tags on and were clearly on hotel properly without being moved on so I have no doubt they were sanctioned by the hotel but they did leave you alone after a polite no thanks.
Onto the good then. Great food, all you can eat, lots of choice including desserts! Free bar, cocktails, coffees, teas on tap. They even put out little cakes for afternoon tea. Hotel was very clean, maid service everyday. She walked in on us twice which was a little awkward (Not in that way. Girlfriend was reading and I was watching TV) So we just let her get on with it.
99 percent of the staff were very friendly. A couple came off a bit cold but I think that's just a by product of having to understand a different language thrown at you every 5 minutes which they deal with amazingly well. Had no problems being understood.
Outside pools and beach were very clean and nice looking.
They have a little shop in the reception which sells stamps and postcards but not much choice of anything else. Take a little stroll outside the hotel and you'll find alot more shops anyway.
Safety deposit boxes cost 2 dinars a day but would reccommend for keeping your valuables safe. I kept my phone, wallet, money and travel documents in there no problems all week.
In conclusion if you're after a really nice hotel and don't want to worry about feeding yourself go all inclusive here. I don't think it's the best if you're the type that just stays in the hotel all the time but me and my girlfriend only really were in the hotel for meals so the other services weren't that important to us.
- Official Description (provided by the hotel):
- Capturing the magic and mystery of the Mediterranean Sea El Ksar Resort & Thalasso is located on a private sandy beach surrounded by generous gardens. The hotel offers plenty of activities such as mini golf, bridge, table tennis, Volleyball, tennis, shooting centre, jungle park, four outdoor pools, one indoor pool and many more. The beautiful yacht port “Port El Kantaoui” is only a few kilometers away.Featuring 552 comfortable and elegant rooms, junior suites and 1 presidential suite, inlcuding family rooms which interconnect. ... more less
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- Also Known As:
- Karthago El Ksar Sousse
- Karthago El Ksar Hotel Sousse