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“poor service” 3 of 5 bubbles
Review of Hotel Vendome El Ksar Resort & Thalasso

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Hotel Vendome El Ksar Resort & Thalasso
Ranked #12 of 35 Hotels in Sousse
tunisia
Level Contributor
3 reviews
3 hotel reviews
“poor service”
3 of 5 bubbles Reviewed 23 May 2014 via mobile

It is the end of our first week we find bar staff going to same people with drinks and when they clear our glasses we never get offered a drink not even water we have to ask all the time our room looks out onto a roof and walls not nice for a holiday can not sit on balcony as two broken chairs from before we came maids are lovely and friendly lady's thank you food not much English food offered find it hard at meal time and one night only offered one drink with meal this is starting to get better at last but pool area is very poor on making sure your drinks our offered even water glad we did not bring children with us good side pools are lovely in and outside pool room is clean hotel is always clean for first time in tunisia and this hotel on plus side talked to some lovely English people would we come back ? Not to shore yet we do not drink alcohol a lot so this is not just about those drinks it all drinks not offered freely to you ( tips our more important to staff than customers being happy we don't mind filing when service is good but you find once tip given then they don't come back you are left go get your Owen drink again or do without up to now our money has gone on tipping as we have not been out yet but have book to go out now to. See how people are outside of hotel

Stayed May 2014, travelled as a couple
Helpful?
Thank bernadette g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,067 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
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  • Swedish first
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  • Any
English first
Manchester, United Kingdom
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 21 May 2014

This hotel is ok we stayed in a bungalow and they are very spacious and comfortable beds very large and peaceful the hotel has nice gardens and pools,we preferred the"dragut" pool and snack bar but the beach is very nice also mostly the staff are pleasant but there was a few members ie three in the main bar very bad attitudes and miserable the animation team were friendly and helpful and did their best with the shows anyway on to the only things that lets the hotel down the food and drinks the red wine was like vinegar and the glasses for the beer too small we have been in other hotels in that area and the wine was much nicer and the food was really for this day and age very poor the authentic Tunisian food was ok and I tried most but beans get a bit tiresome they could do with some more choices for international cuisine maybe theme nights we will possibly try a different hotel next time but i would say try for yourself.

Room Tip: Bungalows quiet
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank bikeinvictus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 24 March 2014 via mobile

Me, my boyfriend, my 6 year old daughter and 2 friends went to El Ksar in October, speedy check in and was happy with our room which had an adjoining door to our friends which was nice, only downside is that it was right outside the evening entertainment so if we didn't want to watch it we had no choice as it was outside our balcony! Nice view though of the pool and sea, towels and bedding was changed every day and was cleaned regularly.

The food in the hotel was 'ok', I have been to all inclusive before and am certainly not fussy, I tried everything but they didn't really change the menu much day to day & the fruit wasn't very nice. The food at the beach bar I found was the best and the smaller pool serves panini's at lunch which are nice. The pancakes by the main pool that are served in the afternoon are amazing and all bread and pastries were fresh which was really tasty. We found the hotel didn't give us any information about what was on and what was on offer, including activities and entertainment, didn't have a clue what was going on or what time anything was, the only reason I knew about some things was looking online on my phone from reviews!

The beach is amazing, you have to get there early to get a sun lounger though, we got up at 6am one day to put our towels down and they were nearly all gone! The beach was my favourite part of the hotel, the barmen bring your drinks to your lounger if you ask and it has a lovely view, beach is nice and warm, you can see lots of fish and plenty of water sports on offer.

I felt the service at the hotel was very poor, we spent a lot of time waiting for staff to clear tables and serve us which was really annoying and they seemed to have their 'favourite' guests who obviously must tip but I didn't feel I should have to tip to receive a good service.

Drinks were pretty awful, they were always served in small plastic cups which was annoying and always long ques and limited choice.

The shisha lounge was nice but again the service was very poor.

Overall I wouldn't go back to this hotel but the beach was lovely and the surrounding areas.

Stayed October 2013
Helpful?
2 Thank Gemma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lisbon
Level Contributor
131 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 10 March 2014 via mobile

I went for two nights in March and it was an ok experience. The rooms were small but accommodating, no mini bar but good towels and comfy bed. I had an ocean view and was lovely.
Elevators are fast and their is a nice nightclub in hotel.

I am sure this is a great Holliday destination.

Stayed March 2014, travelled on business
Helpful?
4 Thank miguelstanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

I travelled with my friend to the El Ksar in Feb 2014 - it was our second stay at this hotel.
The room this time was much much better. The beds were large and the room was spacious with a great view of the sea and spa.

The staff at this hotel are overall friendly. Kareem the porter is great! Always greets you with a smile and kind word. Walid on reception is friendly and helpful. We used the spa facilities again at the Queen Didom spa and I have to say all the staff over there were friendly. Sassi who sells the spa packages in the hotel is not pushy and will create you a great package tailored to suit your needs.

We spent most of our time in Cafe Maure - Marwen and his staff offer a great service and they are extremely attentive. Great Shisha's too :-) This is the most authentically Tunisian place in the hotel it is where local people from Sousse come to relax and spend time with their friends.

The only thing that really lets this hotel down is the food. They need to update the menu and cater to a wider range of tastes.

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank VirtueFor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 March 2014

This was my 20 something visit in less than 5 years , its my second home The staff are amazing the hotel is constantly being upgraded and is a work in progress . I was the only British visitor there in amongst over 180 German guests but the staff made sure I was well looked after and I never felt left out The entertainment was sparse , but hey it was February and the hotel did not have a lot of guests to entertain. The food was varied and the salad bar and pastries are amazing. As I said I have visited the hotel on many occasions I prefer May and June as its not too hot and there is a better mix of nationalties then The rooms are bright and clean .....lovely maids and housekeeping staff and of course air conditioned. If you want to stay somewhere friendly and guest orientated give the El ksar a try I, m sure you wont be disapointed

Room Tip: Rooms with pool view are the best views ever ....scenery beautiful ...
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  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 555habibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
1 review
5 of 5 bubbles Reviewed 1 March 2014

I went here for 10 days with my brother and father and it was an amazing stay, we made many friends over the stay and the entertainment staff where amazing there were many activities for children and adults throughout the day, the evening food was very nice and there was always a different selection of food each day, I usually slept through breakfast but lunch was amazing, I usually ate on the beach area and it was lovely like dinner each day there were different food choices. On the Thursday of our stay there was a beach party which was fab! Also they served nice afternoon snacks and the wait for drinks wasn't long, the entertainment in the evening was cheesy but the entertainment staff where loveable, I would defiantly recommend it and I think we will be going back soon!

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gabby T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Vendome El Ksar Resort & Thalasso

Property: Hotel Vendome El Ksar Resort & Thalasso
Address: Boulevard 14 Janvier | Khezama, Sousse 4051, Tunisia (Formerly Hotel El Ksar)
Region: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sousse
#10 Luxury Hotel in Sousse
#10 On the Beach Hotel in Sousse
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Vendome El Ksar Resort & Thalasso 4*
Number of rooms: 451
Official Description (provided by the hotel):
Capturing the magic and mystery of the Mediterranean Sea El Ksar Resort & Thalasso is located on a private sandy beach surrounded by generous gardens. The hotel offers plenty of activities such as mini golf, bridge, table tennis, Volleyball, tennis, shooting centre, jungle park, four outdoor pools, one indoor pool and many more. The beautiful yacht port “Port El Kantaoui” is only a few kilometers away.Featuring 552 comfortable and elegant rooms, junior suites and 1 presidential suite, inlcuding family rooms which interconnect. ... more   less 
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Also Known As:
Karthago El Ksar Sousse
Karthago El Ksar Hotel Sousse

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