Myself and 3 teenage sons, and 2 friends went here for the second time. The reason we chose Sousse again was due to the heat, very hot. The hotel again was only due to the food. When we went to this hotel 3years ago, some of the staff were rude and didnt have a clue about customer service but the food was excellent.
Well we recently had a two week stay as all inclusive and what a waste of money it is too. Reading many comments on here I can guarantee you, you will be treated as a 'nothing'!! The bar staff, and hence there is only ONE bar you can get the drinks from using the all inclusive and thats the bar facing the pool in the lobby area. The queues are disgusting as waiting time can be between 20-30 mins a time. The drinks are served in plastic cups, They are rarely cold! The bottles of water are warm! One barman actually abused an english lad in front of me telling him to f*****f and that he was a w****r!! Whilst slamming the lads hand on the bar! Please also bear in mind that this hotel has cameras (I saw the screens) and they must be watching the continuous events from staff but not doing anything about it! Also, behind the 'banker' in a small room is a public relations erm ... yea member of staff!! She claims she is wanting to change tjhe staff and put the hotel right!! When mentioned to her that she should sit in the lobby and watch how the staff treat us she replied with 'she does!' .... but it still continues!! The loungers well you have to tip the lunger man for a cushion you cant help yourself to a cushion and he wants a tip!! I dont mind tipping but when you pay nearly £4000 for a holiday it does get a bit much!! The restaurant alongside the pool you are offered a minor part of the menu but it doesnt actually state the pizzas will be like anh infant at schools made it as it is like cardboard with hardly anything on it, dry and really unedible! Just remember you've paid for this! The main restaurant is ok the food was repeated but edible, but if you dont fancy any of it you can guarantee there wil be chips on each occassion!! We were on table 229 then change to 238 (same table different number). Our waiter was nasty! He wouldnt change our tablecloth as we hadnt tipped him, only been there 3 nights and trouble started with him! The final straw was on a morning we went for breakfast and the whole restaurant was set for breakfast apart from OUR table!! I totally kicked off about this and the waiter was suspended from work for 3days.
The 'camel' man, he sells the trips by the pool. Well we thought he was nice but he isnt 100%, hes just after selling the trips and making money out of us. He promised my boys that he would do a special morning for the three of them for quad biking on thir own with the instructor instead of a large groups. Well, we paid, they got their .... and so did a coach of about 30 others too! Please dont believe all he tells you. Also, the galleon trip is only about 15dinars along the beach, with the camel man you pay 40 dinars!
Not impressed with this hliday, which is a shame as it could be good OH NO I forgot ...also the damn pan pipe music they play EVERY day around the pool. Until you go into the lobby/ reception area and its there to haunt you again!! NIGHTMARE!! I never had anything against panpipe music until this hioliday!!
My sons only had the cleaner in once and she stole the change they had in the ashtry! Was reported to the public relations lady but the cleaner deny taking it so they believed her!! Why would she admit it - it was more than her days wage!! Oh and she had the next day off!! They were in room 446! Please becarefule with your belongings. One man hid his wallet under the mattress and the cleaner had that too ... but you will be told the cleaners are safe!! AND they are 100% on their cleaning CRAP! Our bathroom tiles could be scrapped as there was so much grime on them!!
This hotel is not customer friendly and goes on the basis of - your there for two weeks and gone!!
Shame really as there is a handful of really good members of staff.
TRY EGYPT I PREFER HURGHADA, so much better and the Egyptians are happy and treat you well!!!
now lets see what comment the public relations say to this!!!
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- Also Known As:
- Hotel Tej Marhaba
- Tej Marhaba Sousse