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“Fantastic family holiday” 4 of 5 bubbles
Review of Thalassa Sousse Resort & Aquapark

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Thalassa Sousse Resort & Aquapark
Ranked #10 of 35 Hotels in Sousse
Bideford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Fantastic family holiday”
4 of 5 bubbles Reviewed 25 April 2014

This was our first trip abroad in 6 years and really didn't know what to expect but it was brilliant. The hotel was beautiful and very clean and right on the beach. The water park was open aswell which was a nice surprise as we had been told it was closed until May and the kids loved it. The spa is a must aswell and very reasonable prices. The staff were amazing. I had a problem with my case but Craig the Thomson rep sorted it and got me a new case. Rachael and Harrison were always on hand if we needed anything. We booked excursions including quad biking and a camel ride which was fab. The Animation team (Sam,Marco,Bob,Crouch,Kiko,Campa) were always around to keep the kids entertained with beach volley ball,ping pong etc and they do like to sit and chat to you. The waiters around the pool were very good at keeping our drinks coming all day and the waiters in the restaurant were great. We went in one night and our drinks were waiting on the table for us:). The food was ok but not to my liking and the kids lived on pizza. All in all a great family holiday and would definitely recommend this hotel and will probably go back again :)

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Debleitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this review, 30 April 2014
Dear Guest,

Thankyou for taking your time to write a review on TripAdviser for LTI Thalassa Sousse. We are happy that you have had a pleasant stay here with us, and we hope that you will keep this hotel in mind for any future holidays to Tunisia. Any queries you may have please do not hesitate to contact me.

Kind Regards,

Rachael Gwyther
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,277 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (173)
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English first
Ramsgate, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

Went here for 2 weeks in April on honeymoon and before we even left my wife was trying to book again for next year. The main hotel areas are clean, nicely finished and well maintained, the staff are very polite and helpful and the facilities are excellent although some areas, such as the snack bar, were not yet open when we went.

The main attractions here are the pools, the beautiful clean beach and the massive water slides. There are several large outdoor pools of varying depths and one heated indoor one, all of which are excellent and manned constantly by friendly lifeguards. There are plenty of sunbeds around the pools and lots of space to relax as well as activities for adults and kids alike. The animation team puts on a family friendly show every night and a kids' disco in the early evening. They were always busy keeping the children entertained and generally making everyone smile, and they were always incredibly lively and enthusiastic whenever you saw them, so much so that I often imagined they might secretly cry themselves to sleep.

The rooms are a little tired looking but very clean and comfortable. The toilet needed some percussive adjustment to stop it flushing continuously and we had a slight problem with the basin, but a maintenance team showed up on the second day and fixed it before we had mentioned it to anyone. I was mildly amused to find an old CRT TV in the room with the controls in Russian, but we didn't watch it at all and really didn't need to. Our double bed consisted of two singles as is quite common, but they had little purchase on the tiled floor and tended to slide apart from each other. We had a balcony room facing the sea with a great view, and could comfortably sleep with or without the door open although we were told it can be very hot at night during the late summer months. The wifi which the information leaflet said was chargeable by the hour was actually free and unlimited, although we couldn't get it in our room. It did however work perfectly in the reception building and all around the pool.

The food consists of a main buffet with a nice patio seating area overlooking the pool, which was lovely at night along with several restaurants which could be booked in advance. The food in both the buffet and the English restaurant was more or less the same, largely consisting of various lovingly-presented canapés, chips, pizza, pasta and rice dishes with the occasional roast dinner. While most of it was very good, it was sometimes difficult to identify due to vague labelling. The Lebanese restaurant was excellent although our initial attempt to book it was cancelled due to the large influx of Tunisian guests on Saturday nights. The food is available three times a day, for several hours each. Normally this would be no problem, however because the aforementioned snack bar was not yet open this meant that on a few occasions having slept past breakfast we had to just wait for lunch as there was nowhere else to get food inside the hotel.

The hotel in general was nice and relaxing but it was the staff that really made the holiday for us. All the hotel staff, the guest relations and the animation team were very friendly, attentive and helpful without being intrusive when we wanted to relax. The service in all the bars and restaurants was excellent, and from day one the waiters and bar staff would always remember you, where to find you and what you drank. We must particularly thank Rachael and Harrison of the guest relations team who were very friendly and always available to talk to, Bob from the animation team who we had a lot of fun with and who also showed us where some of the good local bars and restaurants are, and Craig the rep who was great to chat to and on learning of our honeymoon even arranged some champagne and chocolates for us on the flight home.

I would recommend this place to anyone, whatever type of holiday you're after. The local amenities are great and the excursions on offer are well worth doing. We will definitely try to come back next year.

Room Tip: Balcony rooms are nice and cool and have a great view but can be noisy from people walking in the co...
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank whatgoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this review, 30 April 2014
Dear Guest,

Thankyou for taking your time to write a review on TripAdvisor for the hotel. I am happy to here that your holiday at LTI Thalassa Sousse was enjoyable, and we appreciate your positive feedback. Any queries please do not hesitate to contact me.

Kind Regards,

Rachael Gwyther
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

As soon as we walked into the hotel we was greeted with smiles and made to feel very welcome.we (2 adults and 2 teenage girls) have been here for 11 days now and have enjoyed every minute. The food and the presentation of it is firstclass.Rachel and Harrison (guest relations) have been on hand whenever we have needed them, they even walk around to find you and ask if they can help in any way, thankyou girls. As for the onsite entertainment called ANIMATION, What can I say they are profesional, pleasant, repectful and have kept us entertained through out the day.They have looked after everybody young and old with a wide range of of games and sports.The Animation team have staged a show every night which they have performed fantastically.
To sum up so for FANTASTIC. We would like to thank all the staff for being pleasant and helpful, we must give a special thankyou to Bob, Campa, Crouch, Sam, Sousou, Sofia, Kiko,Siada and the rest of the Animation teem for making this holiday so special. THAN KYOU.
Mark, Marie, Ella and Alice. From Derbyshire England.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this review, 30 April 2014
Dear Guest,

Thank you for taking your time to write a review on TripAdvisor for LTI Thalassa Sousse. On behalf of all the management we appreciate your feedback and are glad that you enjoyed your stay here with us. Any queries you may have then please do not hesitate to contact me.

Kind Regards,

Rachael Gwyther
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

I have been to many countries and hotels and I say this in complete honesty that the thalassa hotel experience is the best I've ever come across. From the moment we arrived, every member of staff treated us as if we were royalty. We did not have to lift a finger. Everybody was so genuinely friendly and could not do enough to help us. The complex is stunning with absolutely everything you could want. The food is great with loads of variety. I have never come across such a beautiful place or people in all my life and it truly warms my heart. I fell in love with tunisia and the tunisian people the moment I got here.
I would absolutely recommend this for anyone young, old, kids the lot! It has so much to offer. This definitely wont be my last visit.
Craig the rep has been a fantastic help along with bob, cider, sofia, the rest of the animation team and michael the bar man and every other staff member.
Thank you very much thalassa for making my stay an unforgettable experience.
Love chelsie and abby from London.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank purplecup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this review, 25 April 2014
Dear Guest,

Thankyou for taking your time to write a review on TripAdviser for LTI Thalassa Sousse. We are happy that you have had a pleasant stay here with us, and we hope that you will keep this hotel in mind for any future holidays to Tunisia. Any queries you may have please do not hesitate to contact me, all feedback is much appreciated.

Kind Regards,

Rachael Gwyther
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crewe, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

Stayed here easter holidays family of 5 and what we paid for it my expectations were not high.But I was very surprised,Quality and choice of food excellent,Waterpark stated it was closed till end of April but the hotel opened it up ;-) Waiters in the restaurant and the bars are very attentitive my glass was never empty ,special cocktails made for the wife ,Animation team were Excellent ,Sam,Omar,loud marco arraghh ,Bob,Crouch , the back up team Craig ,H and Racheal did a sterling job , not that we needed them because everything was good.Went on 2 trips during our stay booked through the sellers on site and they were excellent value for money Quad biking we did twice £50.00 for 5 of us for 2and half hours through the terrain of Tunisia ,£50.00 for the pirate ship for 3 hours and fed also,All in all this is a fantastic budget holiday and would recommend to anybody ,We will be back
Thanks Thalassa and the team we thoroughly enjoyed ourselves ;-))))))

Room Tip: Tip and you will get a great service
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Curt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this review, 25 April 2014
Dear Guest,

On behalf of all the management at LTI Thalassa Sousse, we thank you greatly for taking your time to write us a review on TripAdvisor. We welcome you back anytime and hope to see you again in the near future. Any queries please do not hesitate to contact me.

Kind Regards,

Rachael Gwyther
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 23 April 2014 via mobile

We have stayed here for a week at the end of April, 2 adults and 2 kids aged 6 and 8.

The good bits - fantastic beach, water slides.and indoor pool. Staff are all attentive and very polite. Loads of loungers around the four pool areas so no need for an early start and you could move around all day if you wished to.

The could be better - although the hotel looks modern on the surface, it just hasn't been well kept so a lot if the furniture etc is very rough around the edges/stained. The rooms need updating too. The food in the main buffet is good although there is a distinct lack of fresh fruit.

The bad - outside of mealtimes you cannot get anything else to eat unless you want to stuff your face with even more pancakes and pastries between 3pm and 5pm. There are no slush drinks or ice creams for the kids unless you buy them from the shop next to the pool bar, and no other snacks available -this is why I feel you couldn't class this hotel as truly all inclusive.

As another reviewer has mentioned, there are a lot of dubious men lurking around the hotel grounds wearing badges but wearing normal clothing and trying to sell you trips etc. I really didn't know what to make of them so just politely said no thank you.

I think Thomson/First Choice have got their 3 star plus rating spot on for this hotel - although it could be much better with just a few small improvements.

Stayed April 2014
Helpful?
2 Thank Maisy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this review, 25 April 2014
Dear Guest,

Thank you for taking your time to write a review on TripAdvisor for LTI Thalassa Sousse. We appreciate your comments and your feedback has been noted. Any queries please do not hesitate to contact me.

Kind Regards,

Rachael Gwyther
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

What a fantastic place, from the first foot through the door we was welcomed with a smile and very pleasant people. We have been here 11days now and we have had not stop entertainment from the on site animation team, they have catered for all children from the very young to the teenagers and older. The animation team have been the most pleasant and polite people and always great you with a smile. The food is fantastic, you can choose from many dishes and the presentation is first class, the restaurant staff could not be more helpful. More as it happens.

Stayed April 2014, travelled with family
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this review, 30 April 2014
Dear Guest,

Thankyou for taking your time to write a review on TripAdvisor for LTI Thalassa Sousse, I am glad you enjoyed your stay here last summer and that your expectations were met. Hope to see you again this summer, if you have any questions then please do not hesitate to contact us.

Kind Regards,

Rachael Gwyther
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thalassa Sousse Resort & Aquapark

Property: Thalassa Sousse Resort & Aquapark
Address: Boulevard 14 Janvier 2011, Sousse 4039, Tunisia (Formerly LTI Thalassa Sousse)
Region: Tunisia > Sousse Governorate > Sousse
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Sousse
#8 Luxury Hotel in Sousse
Price Range (Based on Average Rates): £
Hotel Class:4 star — Thalassa Sousse Resort & Aquapark 4*
Number of rooms: 487
Official Description (provided by the hotel):
Boasting an unbeatable situation on a golden sandy beach along the Mediterranean Sea, just a few steps from the vibrant city of Sousse, this luxurious hotel offers the perfect choice for holidaymakers eager to explore something out of the ordinary and spice up their sun holidays with a range of outstanding services. Close to El Kantaoui Marina and just a 30-minute drive from the Monastir International Aiport, the comfortable rooms are spread over 3 floors. Those travellers wishing to enjoy full privacy may prefer the comfortable bungalows overlooking the pools or the beach and providing its own terrace. Guests staying at this establishment may find a wide range of dining options including international cuisine, Tunisian specialities and different bars offering the best place to share moments with the family or friends. The magnificent water park offers the young ones the best place to have a great time. ... more   less 
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Also Known As:
Lti Thalassa Sousse Hotel Sousse
Lti Thalassa Hotel Sousse
Sousse Lti Thalassa Hotel
Thalassa Sousse

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