The Park Plaza Lahore is a modern hotel, well located in Gulberg at M.M. Alam Road, a busy street with plenty of restaurants.
The rooms are modern with comfortable beds. The first impression of a neat room fades quickly, because of lack of cleanliness. I had to ask to redo my bed, as I found some black long hair on the bed sheet. The pillows were rumpled. The chair on the desk was damaged and torn. There were spots of coffee on the floor. The light in the wardrobe was permanently on, as the doors were not properly fixed and when closed did not touch the switch. I found the same in the bathroom. A new soap was placed on the grill near the sink, but when I removed it, there were rests of the previous soap. The garbage can was filthy, the toilet seat poorly fixed, and the glass cabin of the shower full of stains.
On the positive side, the internet was free and quick. A fruit basket was delivered to the room and there is a kettle for tea and coffee in the room.
The evening buffet had a part from vegetarian food, seven dishes of chicken, but no beef, lamb or fish. So I went to the excellent Chinese Restaurant just opposite the hotel. On the breakfast buffet there are no fruit juices, but Nestea. I had to return my cup of coffee because of lipstick marks. Eggs are prepared fresh and there are plenty of local breakfast items available.
This is apparently not a proper Carlson Hotel, but a franchise and I was informed that the stay does not qualify for Club Carlson points.
The hotel has potential, is well located and could offer a good stay if properly managed. Plenty of staff is standing around and no one really cares. The lack of cleanliness is unfortunate and unacceptable. I have filled in a complaint card, but was not contacted; even so I left a local telephone number.
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- Also Known As:
- Park Plaza Lahore Hotel Lahore