For me .. Service matters the most.. A thing which lacked the most in my trip to Park Plaza Lahore just a couple of days ago. The rooms are very much acceptable and you get all the amenities in the rooms.. tea making facility is good and I say its good because most of the 3-4 star hotels tend to avid giving the customers this facility. The bathroom was a bit congested and when I checked in I was not satisfied with the level of cleanliness in the bathroom but the next day, the house keeping guy made it up to a good level. I had buffet dinner in their ONLY restaurant "the spot" and it was just plain disappointing. Cold food, no proper replenishment, less variety and highly priced. It was a total disappointment, but the breakfast which was complimentary was way better than the dinner buffet. The staff at the restaurant was quite friendly with my infant daughter and looked after her well.
About the safety deposit box in the room, it was locked when I checked in to the room. I literally called house keeping and the reception 5 times for getting it opened for my use but to my amazement, they kept saying they are sending someone in to fix it but that "someone" never came. And not to mention the first day I had no keys to my room as the key making software was faltering and I had to call somebody from reception every time I needed my room to be opened. Over all for me it was an average experience but I must say the price I paid for the room, was quite economical.
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- Also Known As:
- Park Plaza Lahore Hotel Lahore