I have mixed feeling about this hotel.
- Staff was very friendly
- Rooms are nice
- Location is nice
- AC didn't work, I was moved to another room. Then was moved to same room, staff claimed AC is fixed but it was not. Finally same guy who moved me to second room, fixed AC...basically he did something in remote. Don't know why he didn't try first day. He is very nice though.
- When I went to check out, I was asked to pay higher rate another employee. He said guy who gave you low rate doesn't know anything. After brief argument, I agreed to pay new rate. When I made payment, I was charged only for one night while I stayed there for three nights. I could have walked away but I didn't want poor employee to get into trouble. I paid for three days.
- I wanted to leave my valuables in safe box, which is nothing but unlocked drawer in reception. Staff put some of my stuff in drawer but left my travellers checks on reception un-attended for ten minutes. When I was leaving, I saw my cheks on reception. Waited for that employee to come back and took all of my stuff with me.
I don't know if they are really dishonest or it's just mismanagement. Staff members were nice, I can't tell if they were playing games with me.More