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“Run down hotel in a great location”
Review of Saynamkhan Hotel

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Saynamkhan Hotel
Ranked #25 of 261 Luang Prabang B&B and Inns
Certificate of Excellence
San Diego, CA
Level 4 Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Run down hotel in a great location”
Reviewed 12 February 2008

We stayed four nights at the Say Nam Khan Guesthouse in January 2008. Luang Prabang has a number of very nice boutique hotels and guesthouses. The Say Nam Khan is not one of them. We tried booking a room in Luang Prabang 2 months before our trip, but our first 14 choices were already booked. We sent a booking request to the Say Nam Khan, but they never responded. This should have been a clue. We booked the guesthouse through Green Discovery Laos, with whom we had arranged a trek. The Say Nam Khan is rundown and in need of repair. Our room was small, with no place to put our luggage, except the floor. The bathroom sink leaked (gushed) water onto the floor. It took three requests and about a day to get that fixed. Linens and towels were way past their retirement age. One day the cleaning staff forgot to give us clean towels. We had to ask twice before we got them. On the positive side, the Say Nam Khan has one of the best locations in Luang Prabang, overlooking the Nam Khan River, a half block from the main road with lots of restaurants. Our room had a beautiful view of the River. The breakfast (included with the room) was pretty good. But the staff was clueless and not helpful at all.

  • Liked — Location and view
  • Disliked — Hotel is run down and in need of major repair
  • Stayed January 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandiegobill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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173 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Metro Washington, DC
1 review
Reviewed 22 January 2008

The location is very convenient and it was the only internet reservation we could get. BUT, I wish we had *not* prepaid for our entire 5 night stay via luang-prabang-hotels.com (whl.travel). Once we were there and stuck with it, we accepted it with regret and it detracted from our stay (I walked the town looking longingly at all the other hotels / inns that we could have stayed in).

In general, the rooms look fine. The bathrooms are decent / OK. The rooms in the "annex" / not in the main building (our first room was in there) are very basically built and you can hear everything - the street, the roosters who start at 2:30am, the neighbor hotel guest retching in the toilet for several hours over night. The main building is built more solidly and noise is *much* reduced.

Our specific experience was this: Our prepaid airport transfer was not waiting for us so we ended up having to hire a taxi at the airport. When we arrived at the guesthouse, we were not given the room reserved (VIP room - $50/night) because there was a problem with it when we checked in (or did they just have it double booked?).

The room we did get, a standard river view room in the "annex" building (rm 106 - also $50/nt), had a patio (nice) without anything to sit on (which made it less than useful). The bed was so hard that my hip would go numb if I slept on my side.

On our 2nd night, we heard a large rodent moving around in the thatched roof ceiling and let the front desk know. On the 3rd night, a rat started squeaking loudly in the ceiling from it's nest (bits of which could be seen coming through the thatched ceiling - and being from DC - I know what a rat sounds like as opposed to a mouse). We told the front desk - the guy didn't know what to do and said they would try to do something in the morning. We were laid back enough to say that was OK and went to sleep to the squeaking rat. An hour later, we were awoken by at least 2 rats screaming and fighting in the thatched ceiling. There was enough movement that we thought the fighting rats would fall through the thatch at any minute onto our bed. We flew out of the room with all our quickly gathered belongings and made the front desk guy relocate us to another room - which ended up being on the back of the building.

We stayed for 2 nights in this smaller room (rm 219) - which was $20 less per night without any of our pre-paid money being refunded to us. Thankfully, we did not have any rats in this room and we were just resolved to finish our stay in this place and take the experience as a lesson learned in pre-paying for hotels...

  • Liked — Very convenitent location
  • Disliked — Roosters, rats and bait-and-switch on room reservation
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank metrodc_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 6 Contributor
122 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 12 January 2008

Rustic two storey colonial building with a great corner location overlooking Nam Kham River and opposite Buddhist monastery. My corner room was large with a bathroom that could have benefited from a good scrub. Able to watch the vegetable gardens, on the opposite bank, being attended by Laoian farmers plus awoken, very early morning, by the drums/ bells /chants of the monastery. Lacked the friendly charm that fellow travellers commented on with their hospitable Laoian accommodation. Plus some challenges with my reconfirmed booking. They don't seem to respond or receive emails.

  • Liked — Great Location
  • Disliked — Lacked a friendly atmostphere / soul
  • Stayed January 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arundel153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Saynamkhan Hotel

Property: Saynamkhan Hotel
Address: Kingkitsalath Road | Ban Wat Sene, Luang Prabang 0600, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #25 of 261 B&Bs / Inns in Luang Prabang
Price Range (Based on Average Rates): £
Hotel Class:3 star — Saynamkhan Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
Renovated on 2012 with a new management all rooms with air condition, cable TV, free WIFI, mini bar 4 rooms with private balcony. ... more   less 
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