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“Terrific staff but hotel needs attention from its absentee owner”

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The View Pavilion - Boutique Hotel
Ranked #45 of 70 Hotels in Luang Prabang
Reviewed 5 March 2011

View Pavillion's staff is TERRIFIC - they go out of their way to make your experience in Luang Prabang great. But the hotel needs attention and it's not the staff's fault. Because of our schedule, we were moved to 4 rooms (in this 8 room hotel): the airconditioning didn't work in one, 2 had no hot water and the 4th's water became hot after running it for 5 minutes (but never in the shower only the tub). In this city of lush gardens, the hotel's "courtyard" was paved for parking tour vans. Plastic orchids made up a large part of the "gardens." The free breakfast was adequate. But for $95 - $115/night I would not recommend the hotel. I now am aware of the many beautiful small hotels for half that price.

  • Stayed: February 2011, travelled as a couple
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5  Thank penandpalate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 February 2011

Despite the big increase in Luang Prabang tourism, it is still possible to avoid the crowds by crossing bamboo footbridges and taking ferries. For our third visit to this magical city we stayed for a week at the View Pavilion, located in a more ‘select’ part of the town, very close to the Unesco Heritage Site. Recently-built, the hotel presents an agreeable facade on a main but essentially quiet street, and two young boys were on duty at reception, sited at the rear; their English was limited but they were very willing. One had the feeling that school leavers were ‘playing’ at running a hotel. If valuables are left in the safe, they are merely placed in an open envelope and no receipt is given.

The garden is small but well kept with attractive flower arrangements, small trees and plants. However if you read on you will learn that the design and planning of this guest house is eccentric to say the least.

Our ground floor room (one of a group of 4 in a block of two) is approached by six fairly steep steps. Access is via a small verandah (ours is facing East) where there are two heavy chairs (with cushions) and a coffee table, all in teak. The only real ‘view’ from this floor is of the neighbouring Chang Guesthouse roofs. Our French windows do have large shutters, but if these are closed you cannot then keep out the light from two smaller windows on each side. On this ‘ground floor, if you require privacy, blinds have to be permanently down, which is unfortunate. There is also a ‘normal’ door (described as a fire door) at the back of the room through which you can access the courtyard area.

Our bedroom is impeccably clean and has a teak floor; it is prettily arranged but a little impractical. The fairly large space is dominated by a very large Jacuzzi-style bath, complete with pivotal padded headrest — how “un-green” can you get — whose only use is for the draping of wet towels! Each morning, these are artistically folded and presented on the large twin beds, which are firm but very comfortable and with good quality linen, duvet and pillows. As we find so often in Asia, although there are several pieces of new teak furniture, storage and wardrobe space is limited, and there are no drawers. There was only one bedside table and reading lamp, and my request for another was forthcoming with little delay. The flat-screen television has many channels, including BBC World, CNN, TV5 and German and Thai stations. There is a coat stand (most useful), chair, fridge, kettle and complimentary beverages, and hunting for a convenient electric point can be amusing. After some time the staff was able to establish the complimentary and sometimes reluctant wifi connection.

Unbelievably, the toilet contains a modern rain and hand-held shower; there is no cubicle — just a plastic curtain to prevent water splashing the WC! Therefore, to use the toilet after your partner has taken a shower is challenging! Inside the bedroom there is a modern and attractive basin on teak base, with good plumbing — the hot water supply needs much patience and waste of a precious resource, and the pressure is limited. Some guests might dislike this lack of privacy for personal ablution.

The hotel is quiet, although at around 4 in the morning, discreet temple bells and drums can be heard. Some afternoons at around 5, there is also a small ‘school’ for Laotian folk music and dancing just above the reception area, and on one occasion we ‘gatecrashed’ the performance; it is quite charming and gratifying to know that local classical arts are being encouraged. However, some guests might find this ‘entertainment’ somewhat irritating. Walls are not particularly well insulated and you can hear chatter, neighbouring telephones and TV fairly early in the morning. Fortunately, most guests in LP are generally considerate.

Breakfast is taken on a pleasant terrace overlooking the quiet street opposite Wat Sop;
service is fairly quick from a menu offering orange juice, Lipton tea, good Lao coffee, milk, fresh French baguettes or white toast with butter and the usual oriental strawberry jam, fresh fruit, various egg dishes etc…

Summary: I very rarely like to leave a negative view, but at this mid-price range (quite expensive for the Far East) I would have expected a higher standard of room and general hospitality.

  • Stayed: February 2011, travelled as a couple
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5  Thank raybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2011

Though set back from the main street, it's up the quiet 'temple district' end and is lovely and quiet. It's perfectly placed for wandering out early in the morning to see the monks filing past to receive alms. The mountain view room did indeed have a wonderful view and the the bath in the bedroom, with a headrest at either end, made for a romantic finish to most of our days. The reception staff were friendly and really helpful.

  • Stayed: January 2011, travelled as a couple
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1  Thank buttonlily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2011

The hotel is about 200 yds up the main street from the 3 Nagas and I like that end of town. Much quieter in the evenings. There was a strange corner tub in the room, which was not anchored down so it tipped if you leant on it. The room generally was fine. The was a little terrace that was good to sit out at. Breakfast was in a building by the roadside and it was nice to view the activity while eating eggs, baguette, jam, fruit. The coffee was great, as is usual in Laos. The staff were well meaning. However, I had a couple of very urgent messages concerning travel bookings and these were never passed on. They may take a message, but the little piece of paper gets buried. It is a newish hotel, so I would imagine things will improve. However, there are some excellent B&Bs nearby at a much cheaper rate.

  • Stayed: January 2011, travelled as a couple
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3  Thank Coylum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2010

I stayed in this hotel with my sister last December. We really loved this hotel, the nice rooms, breakfast and location. From the hotel you can go around the town on foot and in the morning outside the hotel you can see the monk gathering food (if you are an early riser). The staff are great, very friendly and will assist you with anything especially the guy at reception, who also serves breakfast, does reservations etc. The only pity is that we booked for only 2 nights. Raccomend this hotel to anyone visiting Luang Prabang.

  • Stayed: December 2009, travelled with friends
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2  Thank karewar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2010

Fantastic boutique hotel, just off the main road into town. So peaceful and safe. Greeted by friendly and helpful staff. Large rooms which were tastefully decorated. Cleaned excellently daily. Ate breakfast looking out over river and hills. Beautiful views. Hotel has free internet access. Overall small hotel but perfectly formed!

  • Stayed: April 2010, travelled as a couple
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Thank KT13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2010

The hotel ak tot first seems a little different when you see the bath tub in the bedroom and no shower stall. However the rooms are clean and comfortable. The beds are a little hard, but you still sleep well. There are a lot of stairs so have good knees. The staff is awesome. We had our flight out canceled on us, so we had to spend another night. A call to the staff at the hotel and they sprang into action. They ordered us a taxi from the airport back to the hotel and had a room opened and ready for us when we arrived. The next morning they honored the discounted rate that I had for the previous 3 days stay and ordered us a taxi to take us back to the airport. The breakfast each morning was not fancy but served with care and prepared to our liking. The Hotel is in a quiet neighborhood near the center of Luang Prabang. There are many restaurants and sights within walking distance. This is by no means a 5 star hotel, but if you want good value for the money with an honest and caring staff this is the hotel to go to. My wife and I can highly recommend this hotel.

  • Stayed: March 2010, travelled as a couple
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Thank jdmiller345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The View Pavilion - Boutique Hotel

Address: Ban Khili, Sakkarine Road, Luang Prabang 0600, Laos
Phone Number:
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Free Breakfast Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #45 of 70 Hotels in Luang Prabang
Price Range: £54 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The View Pavilion - Boutique Hotel 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
The View Pavilion is a small boutique hotel ideally located in the Eastern penninsula area of Luang Prabang which is closed to all beautiful temples, Khan and Mekong River, night market and business center. The peaceful surroundings plus the scenic views of mountains and Khan River from the private balcony and the restaurant of The View Pavilion are the most outstanding. ... more   less 
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Also Known As:
The View Pavilion Hotel Luang Prabang

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