We booked two nights at this guesthouse via an online booking website. When we realised we would arrive late, we called the guesthouse to let them know and to make sure they did understand, we told the website which called them. The guesthouse acknowledged our late arrival. However when we arrived around 11.30pm, it was open but there was no one. We had to call the website customer service. Finally we found someone who explained that they gave our room to someone else but had found us another guesthouse nearby. Nevertheless the guesthouse was closed and the owner out. So we found ourselves homeless at midnight... After pressuring the guy into finding us a solution, he got us a room in another nearby guesthouse (with no name), a bit dodgy but with nice owners. We stayed in this one for two nights as everything was booked in the area, including the Mekong moon inn for the next nights.
I am sure it is a nice guesthouse but after a 13-hour bus journey, the last thing you want is to be homeless and we did not appreciate the hotel's reaction, especially the next day. They could not care less and did not feel sorry.
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