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“Nice rooms on the river pity about the service”

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Hotel Villa Deux Rivieres
Ranked #29 of 261 Luang Prabang B&B and Inns
Certificate of Excellence
Canberra, Australia
Level 6 Contributor
100 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Nice rooms on the river pity about the service”
Reviewed 25 May 2012 via mobile

The rooms here are lovely but it is quite a walk back into town. I think
This is possibly the only guest house that doesnt have bimes for its guests.

However our biggest problem when we were here were the staff. This is not normally something I would complain about but none of them spoke English well enough to provide any type of service. They couldn't understand enough basic English to accept our reservation when we arrived, couldn't answer any questions about the local area and couldn't provide the services outlined in the book in the room (confirm flights, make restaurant reservations etc).

Perhaps the staff either need extra training or new staff need to be found because we found lots of lovely people who had a much better understanding of English around town.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJG30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 reviews from our community

Traveller rating
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    17
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    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
1 review
Reviewed 16 May 2012 via mobile

Was in villa deux rivieres for four days. The smiling staff made you feel home. The room was impeccable with an impressive rainshower i don' have at home in the netherlands.
Will i come back? Most certainly. The hotel is situated in a quiet spot of town and overlooking a river locals swim in. Very nice!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rintje1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 May 2012

With only a bit of a walk from main street you find this great hotel. For a change very nice designed rooms, mega clean and great ambiance.
Breakfast served in open lobby, freshly prepared and sufficient.
Manager Chris very friendly and helpfull man.
Would come back for sure!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EricWE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overland Park, Kansas
Level 6 Contributor
431 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 725 helpful votes
Reviewed 26 April 2012

We had a beautiful room, but it was small. I am attaching photos but they can’t do it justice. The room was on the second level and was a stand-alone affair as was the one across from it. There was a nice view of the surrounding area from the end of the walkway leading to the room. This is a very small boutique hotel.

The hotel is located directly across the road from the Mae Kok River and there’s little to impede the view other than some open dining pavilions where food is sold at night. It’s near the end of the peninsula created by the confluence of the Mae Kok and Mekong and everything is within easy walking distance. It’s just one short block over from the main drag in the World Heritage part of town.

The bedroom had a king bed but only two regular pillows filled with loose foam. There is a nightstand with lamp on each side of the bed. Our room had one chair that we had to use for one of the suitcases. There was a plasma TV with several English speaking channels – seemed to be just movies and news. There was a closet with six wooden hangers and two drawers about 20” square and 8” deep for clothes, plus a safe. There was a ceiling fan and air conditioner that, in combination, cooled the room very quickly. The windows in the bath and bedroom were covered by wooden shutters that could be locked open. The windows were single panes of glass while the entrance doors (yes plural) had both wooden outer doors and glass inner doors. The room was far from soundproof, though noise was never an issue except for the 6 a.m. bell at a nearby monastery.

The bathroom was of decent size but no individual amenities other than a hair dryer. The soap, shower gel and shampoo/conditioner are in pump bottles. There are oversize bath towels, hand towels but no face towels (wash cloths). There was a large mirror, but the lighting wasn’t good according to my wife. A small storage shelf is located over the w/c, about 6” of vanity space on either side of the sink and a large shelf under the sink provid decent storage space for one’s toiletries. There are cotton robes and slippers. No bathtub but a relatively large (about 3’x4’) shower with good water pressure.

The accommodations were exceptionally clean though we did see very, very small ants here and there, though that’s common throughout Luang Prabang and in S.E. Asia.

Breakfast was included and is served off a menu with a number of hot and cold items. While limited, there’s no reason for anyone to go hungry here.

The hotel provided four free bottles of water per day and there was a small fridge that was primarily intended as a mini-bar but worked fine for our beverages.

I have posted photos.

I will appreciate a Yes vote if you found this review helpful. Thanks.

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
5 Thank dskid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level 5 Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 April 2012

Stayed here for a few nights and had a pleasant time. The standard sized room is a little tight for 2 people but you can sit outside on the terrace to enjoy the evening breeze. The decor was very nice, as were the toiletries and dressing gowns provided. Breakfast was good with a nice selection of breads and strong coffee. Service at all times was with a smile.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nemobell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level 6 Contributor
121 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 10 April 2012

Beautifully decorated, well-managed hotel in a quiet area of LP, close to the two rivers junction (hence its name). It's not so close to the city center, but still in a walkable distance. Walking in LP is very pleasant, so it was not a problem for us. We stayed in a nice, clean room, with a large double bed. The breakfast is very tasty, with nice ambient music. The manager is Dutch, so the standard of services is above the average. The staff is very friendly too.
The only downside is that sometimes the shower was cold at night (maybe too many guests using at the same time?). Also, the Wi-Fi signal was a bit weak from the room.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FirstVillage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 April 2012

Beautifully styled boutique hotel with classic French/Lao finished rooms. However, the rooms are poorly sound proofed with doors with gaps in the timber and gaps in door frames and windows.  Hotel building maintenance commencing everyday (inc Sunday) at around 7am with hammering and loud banging.
* * * Management, why can't you schedule maintenance after 10am like the rest of the world's hotels do?
Service staff add to the din chaltering loudly in the central courtyard that guest rooms surround. 
Inclusive breakfast is a delight and reception staff are world class, so helpful and pleasant.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HedgemeisterHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Villa Deux Rivieres

Property: Hotel Villa Deux Rivieres
Address: 43/02 Kingkitsalath Rd | Ban Khili, Luang Prabang 0600, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #29 of 261 B&Bs / Inns in Luang Prabang
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Villa Deux Rivieres 3*
Number of rooms: 17
Official Description (provided by the hotel):
This new hotel (opened April 2010 to guests) is quietly situated on the banks of the Khan River, arguably the most relaxing place on the peninsula, right in the heart of the UNESCO Heritage part of town. The rooms are stylishly decorated and offer most modern facilities. A stroll to the town main strip takes about 15 minutes. All places of interest are just outside our lobby door. Day trips can be booked at our reception or just ask us for advice. Green season promotions from April through to October, mail us! ... more   less 
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