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“Very disappointing”
Review of Muang Thong Hotel

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Muang Thong Hotel
Ranked #44 of 69 Hotels in Luang Prabang
Dover, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Very disappointing”
Reviewed 2 April 2014 via mobile

We stayed here for 4 days in March & were very disappointed for the following reasons:
- The air conditioning did not work correctly, and was not fixed even after we complained.
- There was no drawers at all in our room, just a very small old wardrobe with insufficient hangers or space for our clothes.
- when we tried to get something to eat on our first evening, we found an empty restaurant & could only order from a very limited menu. We then discovered that the food was cooked elsewhere in the hotel & delivered to our room.
- We also had a leak in our bathroom which left the floor wet whenever we used the water,
-The pool did not look very clean, and there was also a cheap rate 'happy hour' for people from outside the hotel, which often lead to a shortage of sunbeds for residents.

All in all, I loved Laos but not this hotel!

Stayed March 2014, travelled as a couple
Helpful?
1 Thank wendywork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
Perth, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 March 2014

Location
about 25-30 minutes walk from town (more like a stole) but in a vey quiet area and a very narrow street.

Rooms and Facilities.
The room was very clean and tidy but some of the wooden furniture was a bit rickety and unsafe for a big guy like me. the bed was very soft and had a large net round the top to keep the insects out from eating you alive a night ( this is a must in Lao) The breakfast was good and changed daily. The pool was clean and well looked after

Staff.
Only one could speak English so if you needed anything when she was not there wit was very hit and miss to get what you asked for. apart from that they were always willing to help and were very friendly.
I will stay here agene but it is just a basic hotel and nothing flash to write home about.

Room Tip: Get a room with a balcony overlooking the pool, All the other rooms have a very bad view.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharx-a-Live
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 February 2014

We (family of 5 with 3 boys 10-8-8) booked the hotel for the pool but it was really cold during Christmas and couldn't try it. If you don't need the pool, I recommend booking somewhere else because for the same rate you can probably find nicer places.
Location was not bad, but is is not in the center of LP. Just a 5-min tuk tuk ride away.
Rooms were very big, beds a bit hard. Bathroom ok. Breakfast very simple.
Service was the weakest point, the staff seemed uninterested in the guests. They were never rude but definitely didn't try to be nice either, which was a first for us in SE Asia. Only the young lady attending breakfast was very nice.
We asked to change our rooms after the first night because they smelled of sewer and the one close to the road was noisy at night. They complied but I had to insist a bit before they did. Rooms for the following 4 nights were much better: same layout but no smell and more quiet.
All in all, stay here only if you need the pool.

Room Tip: Rooms away from the road are quieter.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JMC_and_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 January 2014

The rooms are nice and I would like to take the nice hardwood floor home with me. But that pretty where the pros end. The service is just ok, I always had the impression I interrupt their meditation. They forgot to put in towels one day - no word of apology but rather rolling their eyes. Towels were still dirty with what appeared skid marks. Beds were nice and clean though. Water is heated in a boiler, so it will run out rather quickly, ok I can deal with that.
Breakfast is underwhelming and for the price we paid rather poor.
So in total, look for another place when you are in beautiful Luang Prabang, not worth dealing with this kind of issues when you could be enjoying the town!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FP94110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Luang Prabang hotels

Chiang Mai, Thailand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 January 2014

Staying at Muang Thong Hotel on a Laos Airline package between 01-10-14 to 01-11-14 Overall was excellent. Breakfasts and service were good. Only one problem is that the walls are thin when we put the TV on, two ladies banged on the wall so loud it made me jump, only 9pm in the evening when we retune back from the night market tried and try to relax.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siem Reap, Cambodia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 January 2014

We were a bit disappointed with this hotel. The setting looks great but the service is nothing special - perhaps we were spoiled by far better much cheaper hotels in Cambodia. The staff were fairly disengaged, the breakfast either sludgy or dull. Maybe it was just the New Year period but there was a very loud Karaoke bar out the back of the hotel that went late into the night. Also, next door to room 606 there is a water pump that goes all night and the walls are very thin. The rooms look nice but are actually quite dark inside - hard to even read with all the lights on.
Location is not bad - 7 min walk to start of night market or 20 mins to the river front restaurants. Overall I am sure there are better deals in town so check the weather forecast to see if the "pool premium" is really worth it. In January even our kids didn't want to go in the pool.

Stayed January 2014, travelled with family
Helpful?
2 Thank WeDoStuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 January 2014

We stayed at the Muang Thong Hotel between 12-22-13 and 12-30-13. Overall, it was a good experience. The hotel staff was excellent and courteous, the room was clean, and the morning breakfasts were excellent. We has a room which faced a side where a noisy rooster would cock-a-doodle-doo early in the am waking us up. It was no fault of the hotel, but I would recommend getting a room on the other side (left side as you walk through the main doors) as to not hear the rooster. The hotel was very, very conveniently located to shopping, the night market, restaurants, tour buses, temples, and bike rental stores.

Room Tip: Rooms on the South side are quieter.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Johnny0831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Muang Thong Hotel

Property: Muang Thong Hotel
Address: Oupalathkhamboua Rd | Thatluang Village, Luang Prabang 0600, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #44 of 69 Hotels in Luang Prabang
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Muang Thong Hotel 3.5*
Number of rooms: 34
Reservation Options:
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Also Known As:
Muang `Thong Hotel Luang Prabang

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