In May , 2013, my wife and I booked a 3 night stay in a double room for November with a request to upgrade to a river view room if one became available. Yae at Chitdara 2 confirmed the booking the same day. On Sept. 24, I sent a 2nd email to confirm the reservation and again request the river view room. Xai responded that Yae was no longer in their employ and had failed to enter my booking and that no rooms were now available. I replied back that I should not have to pay for Yae's mistake, that they were responsible for their employee, that our booking must be reinstated and that they should cancel the booking that replaced ours in line. Xai would not agree to this. This would have been the honorable thing for them to do. We were extremely disappointed by their actions.
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- Also Known As:
- Villa Chitdara 2 Guesthouse Hotel Luang Prabang