The stay started off badly when the organised airport shuttle didn't turn up until we made several phone calls, (we had confirmation paper work including emails from the hotel). We were told they had no booking for us despite the confirmation paper work we put in front of them! This issue was clarified eventually, when they found their paperwork! We were very dissapointed with this hotel. The rooms were not very clean, with large amounts of dust under the chairs, desk and bed and behind the bathroom door, it was very noticable. The linen did not smell very fresh and had marks over it with pillow covers torn and the towels, although changed every day, had stains and holes. There was toothpaste on the wash basins in the bathroom which was still there in the same place even after the room had been cleaned, and was still there when we left! The taps in the shower were not cleaned the entire time we stayed nor were the wash basins and taps. The breakfast was very limited until a group of Americans checked in and then it improved! There were a couple of very helpful staff but overall we were not impressed. Mostly the staff are very untrained, or if they are trained, are not doing what they have been 'trained' to do! A male member of staff unzipped his trousers to tuck in his shirt, in full view of guests at the front entrance. Another male staff member appeared to be taking photos on his mobile phone of guests eating, and other staff members were playing on their mobile phones in front of guests. The hotel is approximately 4 klms from the centre of town, which was not an issue as we were aware of this, but the times of their shuttle service could be improved! The buildings are in need of some care and attention as are the gardens. The only item which in our opinion deserved the 5 star rating was the pool and spa! It was very clean and very well maintained. The views of the mountains surrounding the area were excellent. We will NOT stay here again and unfortunately will NOT recommend it to anyone.
- Official Description (provided by the hotel):
- Quiet with mountain view. Only 10 minutes to town center with scheduled free shuttles. One of the largest swimming pools in Luang Prabang with gym next to the pool. Also caters to meetings/conferences. With 50 hotel rooms and 9 villa units. ... more less
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- Also Known As:
- Le Palais Juliana Hotel Luang Prabang