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“Great room, delicious food, friendly unassuming service”

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The Luang Say Residence
Ranked #1 of 69 Hotels in Luang Prabang
Certificate of Excellence
Sydney
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great room, delicious food, friendly unassuming service”
Reviewed 2 July 2014 via mobile

Love this place. The food is amazing and nothing is too much trouble. Staff are friendly and lovely. Only problem is that the pool temperature is a little too warm.
Rooms are lovely. Beautiful big bathroom, comfy king size bed. We stayed in a suite.
The building are French colonial style and there is a lively bar.
Would definitely recommend and will visit again when next in Laos.

Stayed July 2014
Helpful?
Thank Innsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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567 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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  • English first
  • French first
  • German first
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  • Japanese first
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English first
Mexico City, Mexico
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 July 2014 via mobile

After traveling around the Indochina countries for several weeks, arriving at a place that transports you in time while giving you the opportunity to experience an oasis in the desert is invaluable.
Perfect hotel.
Perfect staff.
Perfect service.
The eggs benedict for breakfast is a must.
Can't miss a dip in the pool after a hard hot day touring around.
They have the best tuk tuk to take you to town.

Stayed July 2014, travelled with family
Helpful?
Thank deviajeMEX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
Reviewed 27 June 2014

The hotel is simply perfect, from the design to service. I love every single corner in the hotel. The room is sophisticated, details and elegant. The restaurant is so nice with outstanding food. Nothing to complained about.

I stayed in couple hotels in Luang Prabang and Luang Say residence is always one of my favourites.

Only regret thing that I didn't try spa, but with that standard I believe, it should be good.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 693amalian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
3 hotel reviews
Reviewed 27 June 2014

We just completed our stay for four nights and were more than delighted with this charming hotel . Even though the hotel is fairly new , the architecture gives the feeling of the old houses seen in various parts of Asia. The public areas like the reception , restaurant and bar are wonderful and quiet places to sit and spend time reading or just daydreaming. The suites are beautiful with all amenities you would need. The hotel is not in the centre of town and the main tourist areas but you can easily get there by walking , cycling using the hotels bicycles or take the the tuks tuks. After spending half a day in town , Luang Say Residence is a peaceful oasis to return to and relax by the pool. We were very impressed with the soft touches like the night treats and the service provided by the staff who remember what you like to have for breakfast and go the extra mile to help you out. We would definitely recommend Luang Say for a break to chill out from the daily hustle of everyday life.

Room Tip: We paid 50,000 kip for tuk tuk to town centre
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarimDhala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 June 2014 via mobile

We stayed in Luang Say Residences after having seen the good reviews on tripadvisor.

On the upside, the hotel has the potential to come across as good: beautiful pool, well maintained gardens, nice breakfast. However, we just felt that it wasn't fully worth the price given the many choices in Luang Prabang.

For those willing to pay a premium for a better experience, an advice is to bring your expectations slightly down to avoid being disappointed. The location isn't ideal, the hotel is not as quiet as advertised, the room we were in was not in great condition, the restaurant doesn't beat others more reasonably priced in Luang Prabang and service is inconsistent.

Regarding service, it really is a pity because some of the staff were genuinely friendly, competent and tried their best to make our stay enjoyable. However, a few others gave the impression that they didn't care much and were not professional.

Overall, we expected a bit more.

Stayed June 2014
Helpful?
6 Thank rvalveke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 June 2014

We have stayed in literally hundreds of hotels over the last twenty years in 67 different countries. Our accommodations have run from some of the finest hotels anywhere to simple home stays, B&Bs and hiking huts. In all of those experiences, we cannot recall a finer one than Luang Say Residence. The buildings, pool and gardens are fabulous and meticulously maintained, and the staff is absolutely lovely. Our room was large with a king size 4 poster bed, seating area, spacious ensuite and private verandah. Simply beautiful!!

Our stay was for 8 days in June, which is a quieter time of year in Luang Prabang. The pace is slower, and hotels and restaurants are admittedly under less pressure to serve the masses, but our impression was such that we believe Luang Say would simply add the additional staff needed to properly care for the additional guests. The management standards are obviously quite high.

We realize these reviews should properly include some balance, so we have struggled to find something worth improving. The five minute trip into the main part of town might be considered a negative by some. We actually enjoyed the quieter surroundings. Transport into the main town area is abundant and costs around three dollars, and frankly if that creates a strain on the budget, Luang Say Residence is probably not your first choice anyway. At the risk of picking nits, we also agreed that the morning juices could be a bit colder. Other than that, it would be very difficult to find fault. It’s not the cheapest option in Luang Prabang (though by western standards everything is quite inexpensive) but Luang Say represents terrific value for the money. Truly a treat!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Advenmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estepona, Spain
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 13 June 2014

Our stay in Laos began with four nights in Luang Say Residence. It was an extremely good experience. We loved the place, the room, the facilities. Everybody was very friendly and helpful and the little good-night greetings were very charming.
It was interesting to have a look into the tropical gardening area behind the hotel.
Although a little away from the center of the town of Luang Prabang, it was not far to walk to places where the real life took place. The narrow sidewalks were a little dangerous by night because of some missing stones in the way, but no problem for us.
The only thing which was a little disappointing - the set breakfast menu - it was too much and there was a choice of only two possibilities - Egg Cocotte and Egg Benedict. Considering the similarity in prices, the whole breakfast menu card should be made available to be chosen from. Otherwise no single complaint - the best maintained hotel we encountered during our trip.

Room Tip: As our room was situated in a house in the gardens, there was absolutely no preference.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank choerig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Luang Say Residence

Property: The Luang Say Residence
Address: 4 - 5 Ban Phonepheng | Phou Vao Road, Luang Prabang 856, Laos
Phone Number:
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Luang Prabang
#3 Family Hotel in Luang Prabang
#5 Romantic Hotel in Luang Prabang
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Luang Say Residence 4.5*
Number of rooms: 24
Official Description (provided by the hotel):
Quaintly located in a lush landscaped garden, this luxurious property provides 5 colonial style buildings that include this fully decorated boutique resort. Other than leisure travelers, this property is also a perfect base for guests on transit since it’s only a short drive away from the airport and downtown. All the 24 suites are fully equipped with a flat screen television, personal mini bar, in-room safe and WiFi internet access. Featuring numerous onsite facilities such as a large swimming pool, dining room, library, foreign exchange service and laundry service. For explorations, guests can walk down the tree lined streets where you will find a wide range of restaurants, cafes, vibrant handicraft markets and the famous, Mekong River. The city also boasts its 32 protected temples and the famous attraction, Haw Kham Royal Palace Museum – which you should not miss. The Luang Say Residence awaits your visit. ... more   less 
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Also Known As:
The Luang Say Residence Hotel Luang Prabang

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