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All reviews the main street in town night market plunge pool free shuttle each morning breakfast was excellent spacious rooms three nights stay in luang prabang annex laos alms ritual
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Reviewed 21 July 2019

Stayed here for 3 nights in July. Pictures give a false impression of what you get. We were taken to a room away from the main hotel, across the road which wasn't what we were expecting and you don't feel as though you are actually staying in a hotel. It was more like a room rental. We were escorted to our room but had to carry our own luggage up a large, steep flight of stairs as there are no lifts. The building we were in is an old and quite charming building but not at all like the main hotel which is what you think you are getting. The staff were not really very helpful and didn't seem to know about any trips etc. We did enquire about breakfast and they didn't seem to know how much it would be but said that it was a la carte and around $22 per person. The plunge pool is ok to cool down in but there are no sun loungers and just a couple of rickety chairs and tables to sit at. There are no pool towels available but you can bring down the towel from your room. On the plus side, it is in a great location, with lots of shops and bars close by. This hotel was not at all comparable to other boutique style hotels of a similar price that we stayed in during our trip.

Room tip: Ensure that you are staying in the main hotel
Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
2  Thank Paula S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2019

Just arrived back from a great trip to Laos, our first hotel in luang probang one of the nicest hotels ive stayed in , the scenery around the hotel breathtaking with mountain s and green fields, a great place to start our holiday experience, our hotel 10 mins from centre but not a problem as they offer a free shuttle bus, our room very spacious and staff very friendly. Our guide Sai was fantastic , such a happy man and always full of information about places we were to visit, the culture, the people and way of life.Laos is a beautiful place and when i go back i will ask for Sai.

Room tip: All rooms i think have nice views, but if you take a higher room you have a balcony .
Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Triathlon12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2019

Comfortable « palatial » garden setting. Balcony breakfasts provided direct view to teeming life on the street. On route of alms-giving ritual. Walking access to almost every point of interest or drop-off point on our itinerary.

Date of stay: April 2019
Thank Sardine1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villasanti, Resident Manager at Villa Santi Hotel, responded to this reviewResponded 12 June 2019

Dear Sardine1234,

Greeting from Luang Prabang! Thank you very much for sharing your experience with the TripAdvisor community! i am delighted to you had a pleasant stay as well as enjoying what Luang Prabang has to offer during your time here.
We hope to welcome you back in the near future.

Warm regards
Santhana Inthavong
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2019 via mobile

We stayed at the Villa Santi for five nights as part of a Far East holiday to celebrate our Golden Wedding Anniversary, staff at reception were very welcoming and informed us we had been upgraded to a suite which was very spacious with a large bathroom, very clean and plenty toiletries. The building is of lovely French Colonial style and is a great central location, plenty restaurants and cafes near by. Easily within walking distance to night market, temples and other sights. Laos people very gentle and friendly. We visited the Santi Resort on the courtesy bus, lovely grounds and pool about 15 minutes drive out of Luang Prabang. Breakfast on the balcony overlooking the road was lovely, a great place to start your day and people watch, most people stopped to take photos of this beautiful building. Regarding the negative reports on the annex building, I cannot comment, only suggest requesting a suite and you won’t be disappointed. Thank you to the maids for the beautiful towel sculptures and petals on our bed, we thoroughly enjoyed our first visit to Laos and hope to come back to explore more of this beautiful country. Pat and George

Date of stay: February 2019
Trip type: Travelled as a couple
2  Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villasanti, Resident Manager at Villa Santi Hotel, responded to this reviewResponded 3 May 2019

Dear Pat and George,

Thank you very much for your wonderful review of Villa Santi Hotel and Santi Resort & Spa! it is a great pleasure to read how much you enjoyed our hospitality and your overall experience in Laos, I am thrilled to pass on your experience and compliments to the entire team.

Thank you once again, and we looking forward to the pleasure of welcoming you back to our Hotel or Resort again soon!


Wtih very best regards,
Santhana Inthavong
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2019

If you must stay here, avoid the annex! There are a few rooms in the main hotel which are large and gracious. Unfortunately, most of our group were assigned to an annex which was tired, to say the least. Our room was shabby and dark with worn furniture and one of the most uncomfortable beds we've ever slept in. The bathroom was grim -- poor lighting and wood paneling that looked none too clean. I've given the hotel two stars only because the staff was very attentive and gracious and because the hotel is well located.

Date of stay: February 2019
1  Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villasanti, Resident Manager at Villa Santi Hotel, responded to this reviewResponded 21 May 2019

Dear Barbara S,

Thank you very much for taking the time to share your review on TripAdvisor. I am deeply disappointed to learn that you had an unpleasant experience with us during your recent visit. When you book with your group for deluxe rooms, all of the rooms are located at Annex building, where the main building are royal suite which is size are larger. Please accept my sincere apologies on behalf of our management team. Your comments are taken very seriously and will be taken on board for future improvement regarding on the condition of annex room.

Thank you for your positive comments regarding on our staff service and location and i will surely pass the message on to them.

Sincerely,
Santhana Inthavong
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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