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The Grand Luang Prabang Hotel & Resort
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Reviews (378)
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All reviewsmekong rivertuk tukin townwater buffaloesshuttle serviceswimming poolmanicured gardensbreakfast terraceold palaceserene settingminute drivefree shuttleworld heritagefrench colonialthe general managergarden viewpost office
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136 - 141 of 378 reviews
Reviewed 24 October 2013

We stayed at the Grand for three nights while visiting Luang Prabang which is fabulous!!. Yes, the hotel is a bit outside of the city's center but it is a destination unto itself with gorgeous grounds, fish ponds, water buffalos, pool, breakfast overlooking the river each morning, and more. The staff was friendly and helpful with a wonderful sense of warmth and good humor. And town is only a short tuk-tuk ride away (and is inexpensive) so heading to town in the morning - back to the hotel for the afternoon - and then back again for the night market is not hassle. The rooms have balconies with gorgeous views of the landscape and river. Our room in Building One on the second floor was moderate sized, clean, and nicely decorated. I would recommend this for families, couples, and business travelers.

Stayed: October 2013, travelled with friends
Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

I just arrived back in Bangkok last night after a trip in Laos. We were in Luang Prabang from Friday to Sunday. The hotel is very charming . The food is quite good. However the location is very far from the downtown and the staff is quite dreadful. They seem not to understand what we want and very slow with their service. The worst part is the last night before checkout ,we asked for the transportation to airport and we were told it is available free of charge. We checked out the later day and took that transportation to the airport. A guy from hotel called to the driver and we were told we had to pay for the transportation and the driver drove back to the hotel because they will not let us go to the airport without paying for transportation first.Do not care whether we would missed the flight or not. We managed in the end after that guy at the hotel hung up on my friend Not to pay for transportation and go directly to the airport but that already made us very upset . I love Luang Prabang and the hotel itself but I will definitely NOT go back to this Grand hotel ever again. It seems there are no kid of manager there and the staff runs the hotel by themselves!! Totally disappointed!!

  • Stayed: October 2013, travelled with friends
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Thank park2405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2013

The Grand Luang Prabang is a beautiful sprawling resort on incredible grounds with gardens, a pool, ponds, and water buffalo grazing. It seems like a place that was absolutely stunning about 20 years ago and is now a little past its prime, needing some paint touch-ups and a little love. There were practically no other guests while we were staying there. The other reviews that mention blank, indifferent staff are true but all our requests were met. They picked us up and dropped us off at the airport, they have a free shuttle into town that runs a few times daily, breakfast was pretty good - not great. No real complaints about this hotel, although it does require a tuk-tuk or shuttle into town or it would be a looong walk.

  • Stayed: August 2013, travelled as a couple
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2  Thank AlJess902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

We stayed here for three days recently. The setting is perfect but the service was dreadful. We were told dinner was from 6 to 10. We arrived at 9 but at 9 45 they turned out the lights and left us. We asked reception to get us a drink. They said they could not as the restaurant was closed. Overall the food was dreadful . Stay awat.

  • Stayed: July 2013, travelled as a couple
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1  Thank niftydublin55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luangprabangsmile, Front Office Manager at The Grand Luang Prabang Hotel & Resort, responded to this reviewResponded 6 October 2013

Dear niftydublin55,

Thank you for choosing The Grand Hotel and Resort for your recent stay in Luang Prabang.
Please accept our apologies for your recent experience in our restaurant.
Let me assure you it is our intention to maintain the highest levels of quality and service within our restaurant.
We shared this matter to our management team and will correct promptly to avoid this matter to happened again.

I sincerely hope you, our valued guest, will give us another opportunity to serve you. .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2013

What a magnificent location! What a fantastic historical building! What beautiful gardens and Mekong views! You may be wondering why we rated the Grand as "average"? Here are the reasons: Many young staff members with blank expressions and no language / communications skills. Many staff demonstrating indifference to the extent of appearing unwelcoming. This hotel is a magnificent piece of Luang Prabang's heritage that needs a genuine experienced hotel manager and well supported change agent. This is what is lacking. Without this - it will be a cheap tour group destination only.

Room Tip: Mekong View Rooms are absolutely wonderful. Getting an extra tea bag is a problem!
  • Stayed: May 2013, travelled as a couple
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3  Thank Kath M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luangprabangsmile, Guest Relations Manager at The Grand Luang Prabang Hotel & Resort, responded to this reviewResponded 4 July 2013

Dear Kath M,
Thank you for taking the time to review and sharing your experience. We appreciate your comments in regards to our location. Your comments which needs improvements are extremely valuable in helping us to maintain the highest levels of service and we respect your points and have shared with our teams with the aim of improving communication skills mentioned.
Thank you once again and from today we look forward to welcoming you soon in near future.

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