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“Stunning location but.....”

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The Grand Luang Prabang Hotel & Resort
Ranked #33 of 69 Hotels in Luang Prabang
Certificate of Excellence
Hastings, United Kingdom
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Stunning location but.....”
Reviewed 20 January 2014

Stunning location on Mekong River with gorgeous gardens but too far out of town for those who like to be in the centre of things rather than in a resort hotel. There are free shuttles but if you like to wander nearby for bars, shops, restaurants etc you wouldn't like it. If you like being away from it all you probably would. Good spacious rooms - mine had a fabulous view of river and mountains.
Restaurant facilities poor. Either open air which is currently too cold to use or morgue like function rooms which were empty when I was there.
Staff amiable but poorly directed with no discernable management.
Shame. Could be lovely. Curate's egg - good in parts. I didn't choose to stay there and I personally wouldn't choose to but it would be liked by many if professionally managed.

Room Tip: Face riverside
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1ec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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322 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Canberra, Australia
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 January 2014

Overall I quite enjoyed my 4 nights at this hotel. It is located on the Mekong River with beautifully maintained gardens and lovely lily ponds. The view over the gardens and the Mekong from the second floor rooms is delightful. I spent a lot of time on my balcony just taking in the view and watching the ducks and geese paddle around. The rooms are large, clean, quiet and comfortable. Coffee making facilities in room but no coffee/tea provided in my room although others asked for it and got it. Fruit basket also provided. No in room safe but there is safe deposit at reception. The rooms were a little tired but still pleasant. Breakfast was good on the terrace overlooking the river. There is a nice looking swimming pool. Staff were polite and those in the restaurant were friendly, less so at reception. As happens in Laos, communication was sometimes difficult due to lack of English skills but some staff are studying as well as working and this will improve. Travel to town is cheap either by hotel shuttle (free) at set times or by tuk tuk (25-30,000 Kip or around $3US - a bit more at night) and take about 10 minutes. I enjoyed my meals at the restaurant - mostly Lao/Thai. I found my stay here very relaxing.

Room Tip: Choose second floor room for views over the Mekong.
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  • Stayed January 2014, travelled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bindip61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
milan
Level Contributor
226 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 14 January 2014

the hotel has a wonderful position, beautiful sight on the mekong river. Rooms are big enough, you can go to the centre with hotel transportation or bycicles. We stayed here two nights, both dinners were good, nice food choices, mostly local. Beautiful garden, very well kept.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pettaspagna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto, California
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 23 December 2013

Your room and the breakfast terrace may look out on the mountains,the Mekong river, a water lily pond, gorgeous lawns with flowering trees.A former palace,the huge grounds,big pool, water buffalo pad,separate East-West breakfast areas outweigh not being in town center. Free shuttle(fixed schedule) and low cost open air tuk-tuk transport work fine,altho latter chilly at night.l

Room Tip: Ground floor may be better than 2d level. Building 2 is closer to pool and Mekong and breakfast.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
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    • Rooms
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    • Service
Helpful?
1 Thank henrylew9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, Dorset
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 November 2013

As others have commented on, this hotel is about 3 miles out of the main town in large & sprawling grounds overlooking the Mekong river. Its a serene setting and the staff seemed friendly & helpful. The rooms were a little tired but no worse than a lot of hotels in richer countries. We were with a group at the hotel & found the breakfast to be good, but the evening meal rather poor, and they ran out of beer when more than 10 bottles were ordered. I would have happily stay here again.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bricarPoole_Dorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cres, Croatia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 November 2013

It was our fourth stay at the Grand Hotel and we always love to come back.
The breathtaking views over the Mekong from our room, beautiful gardens and friendly staff are the reasons to recommend this hotel to everyone.
The hotel is slightly out of town but the stunning location of the property on the Mekong compensate for it .

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JJK0409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luangprabangsmile, Guest Relations Manager at The Grand Luang Prabang Hotel & Resort, responded to this review, 21 November 2013
Dear JJK0409,

Thank you very much for taking the time to write a review of our hotel.
We are pleased to know that you found the team members of the hotel friendly.

It is very important for us to keep working to provide an excellent service to our guest and your feedback is highly appreciate because it give us the opportunity to review and to improve our processes.

Look forward to the pleasure of welcoming you back in the not too distant future.

Best Regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
139 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 31 October 2013 via mobile

This hotel is in a fantastic location. Just outside Luang Prabang on a bend in the Mekong. Its quiet, tranquil and idyllic. The river facing rooms are fabulous. The breakfast terrace views are spectacular. One word of caution, don't have anything other than breakfast at the hotel. Dinner was disappointing and very expensive compared to going into town. A tuk tuk is cheap as chips and the restaurants there are all second to none. The staff are very young but helpful, this is a relatively new destination, so their lack of polish is part of their charm. Go before its too late.

Stayed October 2013, travelled with friends
Helpful?
1 Thank Claire A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Luang Prabang Hotel & Resort

Property: The Grand Luang Prabang Hotel & Resort
Address: Ban Xiengkeo, Khet Sangkalok P.O. Box 1191, Luang Prabang, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Luang Prabang
#15 Luxury Hotel in Luang Prabang
#23 Romantic Hotel in Luang Prabang
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Grand Luang Prabang Hotel & Resort 5*
Number of rooms: 78
Official Description (provided by the hotel):
The Miracle of Luangprabang city, the Grand luangprabang hotel is where the music offered by the river. ... more   less 
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Also Known As:
The Grand Luang Prabang Hotel Luang Prabang
The Grand Luang Prabang Hotel And Resort
Grand Hotel Luang Prabang
Grand Luang Prabang

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