As a further travel agent, I would like to share a review which takes into account the rather high price and general level of rates in Laos. I was sure I wanted to stay at the 3 Nagas hotel but have to say that there is some truth in all the negative critiques I have read about it here.
Rooms are dark, many things would need to be repaired, breakfast is inequal depending on the day and not for people with good appetite, bathrooms are run down, furniture would need to be refreshed, hotel and rooms are lacking small & smart details you would expect in a boutique hotel, and same for service level even though most of the staff is eager to please you. The wooden surrounding of the mirror in the bathroom was broken, but nobody thought doing something about it, even when I told the front desk to draw their attention on that somewhat dangerous situation. They just put it back where it was before, without fixing it.
Worst for me : rooms in the reception builing (Lamarche) are really noisy - whereas certainly L.P. is not a big city, tuktuks and motorbikes are noisy, start early and there is only a small wooden wall between you and them. In other terms, I felt like the tuktuks were crossing the room... and do not even think about an afternoon nap. When I had booked, I was told that the hotel was on a "main" street but it seemed they could have a solution to accomodate my wish for a calm room. One week before arrival, I wrote an e-mail again, kindly reminding that I would appreciate to be allocated a calm room (we were staying 5 nights, which is not a short stay compared to many other tourists in Luang Prabang). The room was ready when we arrived for what was an early check-in (11 pm) which was great, but we got a room just above the bar and kitchen... When I told the manager at the end of our stay that the noise had been a problem, I understood that there was no real solution to that at 3 Nagas (he said "I know"), whatever room you are in. I hope I will not get a comment back from the hotel managment here, pretending that I should have told them and that they would have changed us to another room. I did so, beforehand and twice - but my request was just ignored, which is not what I expect from a small, boutique hotel in terms of service.
Some staff members at the reception seem to seriously lack of discretion. First day, a man at front desk asked me what we had beeing doing in the afternoon and what time we would go out the next morning. When I frowned back (I was surprised to be asked about next day plans), he said that he would have to fill in a log book at the reception with this information... ?! but no other front office staff member ever asked me that or something similar during the next 5 days. And when I asked front desk to connect me to a number in Luang Prabang, they said I should come down to the reception and talk there, with their phone ... which meens with them at my side and the restaurant tables just 5m away. I insisted on getting the phone call in my room but it did not succeed, for whatever reason.
The restaurant is excellent, even though it is very expensive for Laos, it is a very reasonable - you get a loatian gastronomic meal (one of the very best we had within 2 weeks) for what would be just a normal 2-course-meal in Western Europe.
It is true that the location is central, but there are many many other options in the same area, including what seemed to me rather good ones in small side streets, or luxury residences a bit further away in the middle of nice and quite large gardens. Be aware that L.P. is a small town, so distances are always short. Wherever you stay, it will be easy to get to a place to see - and discreetly - the tak bat (morning alms) ceremony.
The rooms in the first floor of the Lamarche building, where the reception is, share a common balcony, with wooden, mobile separations - you do not feel private.
- Official Description (provided by the hotel):
- The 3 Nagas Luang Prabang MGallery by Sofitel is a small charming boutique hotel comprising three restored historic UNESCO World Heritage buildings more than a century old. The hotel is ideally located in the towns Old Quarter, just a short walking distance from the major tourist attractions, on the path of the morning alms-giving procession. High ceilings, exotic dark wooden floors, four-poster beds, silk fabrics and traditional weavings ooze elegance, style and character. A beautiful courtyard garden beside the Nam Khan River plus an acclaimed fine dining restaurant, serving exquisite Laotion food, make this hotel the perfect place to relax and enjoy the serene Lao lifestyle. The hotel's intimate collection of 15 rooms and suites each blend space, luxury and exquisite charm, exuding a warm and inviting ambiance amid the tranquil surroundings. Eight rooms are located in The Khamboua House, a jewel of traditional Lao architecture. Built in 1903, it opens onto a beautiful garden edging the Nam Khan River, from where you can glimpse the serene Lao lifestyle. The other seven rooms are located in The Lamache House, built originally in 1898 to host the Royal Court. The house was restored using traditional techniques and materials, indulging guests in a truly authentic stay in this charming historical town. The hotel guests are invited to use these facilities at our 5-star sister resort, Sofitel Luang Prabang, located nearby. ... more less
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- Also Known As:
- 3 Nagas Hotel Luang Prabang
- Les 3 Nagas Luang Prabang
- Les 3 Nagas Hotel