I'm really struggling with what to write here, and I think it comes down to this. The website is rather flash, with lots of lovely images, great style, and high boutique standards, promising the world. So naturally that's what we expected. Plus it's on websites such as Mrs and Mrs Smith so because of that you expect top notch!
On arrival we were a little disappointed to find it wasn't quite so shiny and wonderful as we'd been led to believe. The rooms were pleasant but some of the finishes were of poor standard, particularly in the bathroom (the upper layer of plastic on the toilet seat was stained through long use and was peeling off in large patches, the bath was dirty (again stained rather than actual dirt that could be wiped away), the shower curtain was too long as it dangled in the bath etc). All things that could be easily rectified.
We had a first floor room (a deluxe double I think) in the building across the road from the reception/restaurant and from the website and photos believed we'd have a private balcony (reading back it perhaps doesn't say 'private' but from the images and text it certainly reads like it should be private). We didn't, and I don't think any of the rooms did. We had a large public veranda shared by the 3 or 4 rooms on that floor, and it's not really somewhere I'd want to go and sit out in an evening, very public. Yes you have a view of the alms procession in the morning, but you're set back a fair way from the road with lots of foliage in the way so you won't get any decent photos from here, much better to walk 1 minute down the road to the temple with the long white wall, which is great for pics.
The downstairs rooms have outside garden space which looked a much better deal if the weather was cool enough to actually want to sit outside. The back garden is lovely, and is on the other side of the building to the main street.
Having said all that, the bed was extremely comfy, with the sort of pillows that mould themselves to your head. Yes there was some noise (but you're in the centre of town for goodness sake, what do you expect??), but with most people observing the 11.30pm curfew the night itself is generally quiet. The noise does of course start early, so it's worth having early nights and early mornings and getting in tune with the local way of life. Much cooler in the mornings anyway, best time of day.
Service was welcoming and pleasant, if a bit lacking what we've experienced elsewhere in LP, especially when we were virtually the only guests there. Information was a bit lacking too, like we knew from the website we could have free use of bikes, and that there was wifi, but nothing was ever mentioned about either. We could have asked about the bikes, but didn't actually want to use them, and for the wifi codes we found a bit of paper in the room in the back of a drawer along with the environmental info about re-using towels. Would also have been nice to have a welcome pack in the room with info on things to do, where to eat etc.
Breakfast was really good with lots to order from the menu, and good quality food. Staff were very attentive and brought over fans to keep us cool, which was thoughtful. We were going to try the restaurant for dinner but ended up going to Tamarind for 2 nights instead. What we saw of other diners plates looked tasty though.
Had the vintage car airport transfer which was both rather cool and a bit embarrassing as the vehicle sounded like it was about to break down any minute, had questionable suspension, didn't really get above 30mph and make one hell of a racket so everyone on the streets turned their heads to stare. But I guess its a vintage car from the 1950s so what did we expect?! Still a nice touch and something a bit different.
It is very overpriced, although bear in mind all hotels of any sort of standard in LP are more expensive that you'd expect in Laos. We only stayed here because they had a stay 3 pay for 2 offer on which made it more acceptable.
In summary, I think if the website hadn't been so flashy and raised our expectations beyond what the reality is prior to visiting we would have really enjoyed staying here. As it was we had a pleasant stay but left feeling a little disappointed. It really wouldn't take much to bring this place up to the standard implied by the website, so I hope one day all the advice on here is acted upon.
- Official Description (provided by the hotel):
- The 3 Nagas Luang Prabang MGallery by Sofitel is a small charming boutique hotel comprising three restored historic UNESCO World Heritage buildings more than a century old. The hotel is ideally located in the towns Old Quarter, just a short walking distance from the major tourist attractions, on the path of the morning alms-giving procession. High ceilings, exotic dark wooden floors, four-poster beds, silk fabrics and traditional weavings ooze elegance, style and character. A beautiful courtyard garden beside the Nam Khan River plus an acclaimed fine dining restaurant, serving exquisite Laotion food, make this hotel the perfect place to relax and enjoy the serene Lao lifestyle. The hotel's intimate collection of 15 rooms and suites each blend space, luxury and exquisite charm, exuding a warm and inviting ambiance amid the tranquil surroundings. Eight rooms are located in The Khamboua House, a jewel of traditional Lao architecture. Built in 1903, it opens onto a beautiful garden edging the Nam Khan River, from where you can glimpse the serene Lao lifestyle. The other seven rooms are located in The Lamache House, built originally in 1898 to host the Royal Court. The house was restored using traditional techniques and materials, indulging guests in a truly authentic stay in this charming historical town. The hotel guests are invited to use these facilities at our 5-star sister resort, Sofitel Luang Prabang, located nearby. ... more less
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- Also Known As:
- 3 Nagas Hotel Luang Prabang
- Les 3 Nagas Luang Prabang
- Les 3 Nagas Hotel