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“Excellent but Bad Service”
Review of Indigo House

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Indigo House
Ranked #18 of 70 Hotels in Luang Prabang
Certificate of Excellence
Reviewed 5 January 2014

The hotel was great. It was very well located (in front of the night market), had a very large room and bathroom. It´s decoration style is a bit odd but I liked it. Well, I confess I missed a wardrobe but I just spread out my clothes through out the room and it worked.

The hotel has a bakery and a café on its first floor. Food was great here. The bakery is the best one in town. And since we were guests, we took advantage of its good and healthy breakfast.

Service is not good at the hotel. But nowhere service is good in Luang Prabang. Our heater and telephone in the room were simply not working and nobody could fix them.

  • Stayed: January 2014, travelled as a couple
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Thank Miguel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somock, Director of Sales at Indigo House, responded to this reviewResponded 12 January 2014

Dear Sir,

We'd like to say thank you very much for your recent stay at Ancient Luang Prabang Hotel (Ban Pakham) and also your review on tripadvisor.com.

We are disappoint that you're not inconvenience during you stay with us, we have no heater in room ( Extra blanket is available ), the telephone now has been fixed now. We had checked with housekeeping and laundry section but they confirmed that they haven't found your clothes which you've missed.

Thanks again and hope to see you again,

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (391)
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162 - 168 of 391 reviews

Reviewed 31 December 2013

Smells bad like sewage, cold at night, terrible breakfast, way over priced, very noisy. No elevator.
Not recommended at all !!!!!
It is hard to understand how this hotel was rated so highly. Yes, it is well located, but really nothing else.

  • Stayed: December 2013, travelled with friends
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4  Thank Steve Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

If you care more for extravagant design than for a quiet, confortable room, this hotel is the right place for you. There are rooms with no separate bathroom, but a huge bathtub right in your room. You cannot take a shower standing up - otherways you would sprinkle water all over the room. After the shower, the whole room is filled with moist air. There is nothing provided for stocking our hanging your clothes, not even a hook to hang up towels. As for quiet nights, you have to look elsewhere, this hotel is located near the nightmarket and near the busiest crossing in the old town of Luang Prabang, so be prepared to hear the nois from the street till late at night and early in the morning. There are many nice guesthouses in quieter side streets that offer more confort at lesser prices.

Room Tip: Look for a room with a separate bathroom.
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  • Stayed: November 2013, travelled with friends
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Review collected in partnership with this hotel
Thank Christian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2013

Excellent location. If you do not like stairs to climb then this hotel is not for you. Over 60 steps to climb if on the 3rd floor. Staff very helpful and will carry your cases up the stairs.
Breakfast great. The night markets are right at your hotel and they are wonderful.

Really enjoyed our visit.

Room Tip: Piggy room great, lots of space but on 3rd floor.
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  • Stayed: October 2013, travelled with friends
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Thank Wombat2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2013 via mobile

Perfect location, lovely clean big room. Great staff with free airport transfer, good breakfast. Lovely cafe downstairs with freshly baked cakes. Our only gripe was the poor WiFi connection - kept dropping off every few mins & u had to re-enter log in details. We got around this by visiting nearby bars instead (a minor gripe and not a reason not to stay)!
Overall, we would highly recommend the Ancient LP - please note, we stayed at Ban Pakham (there are two Ancient LP hotels).

Stayed: December 2013, travelled as a couple
Thank YT1Liverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013 via mobile

I found the rooms, large, clean, quiet and comfortable. The bathroom is fine. Lots of hot water. The showers are enclosed in a separate area within the room, but do not have a door, so some may feel exposed. However you are not showering exposed as some reviews suggest. I will try to post a photo.

The location is great. I have no complaints and would stay here again.

Stayed: December 2013, travelled solo
Thank Twolf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

This review is for the Phoneheung Hotel.
We stayed here as our originally booked hotel was little out of town so wanted to bit closer to the town centre and that it is. Close to the temples, cafés, bars restaurants and Main Street. Our stay was fine for purpose, the service is ok and the staff are helpful. The rooms are ok a bit shabby.
The wifi is none existent we didn't not have any connection throughout our stay.

  • Stayed: November 2013, travelled as a couple
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Thank Pan188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Indigo House

Address: Sisavangvong Rd., Ban Pakham | Close to Night Markets, Luang Prabang 0600, Laos (Formerly Ancient Luang Prabang Hotel )
Phone Number:
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#19 Romantic Hotel in Luang Prabang
Price Range: £54 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Indigo House 3*
Number of rooms: 12
Official Description (provided by the hotel):
Comfort and style, combined with location, give the Indigo House Hotel a unique, boutique feeling. Plan your stay with us, and you will find yourself at the center of cultural activities of the city, surrounded by breath-taking sites and with easy access to some of the most amazing Buddhist temples, monasteries and markets. Let us pamper you in one of our 12 rooms, exclusively designed for your comfort and relaxation. We stand apart from other hotels because we don't just promise exceptional service, we deliver it. ... more   less 
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Also Known As:
Ancient Hotel Luang Prabang
Ancient Luang Prabang

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