Checked in today (New Years Day). Was told that our reservation had a problem and will be upgraded for one night, then will have to move to another room. Room had not been cleaned so we dropped our bags and left for an hour. When we came back we had no towels and we also couldn't get the heat to work. Called down and the one kid working the place told me to turn the heat to 30 degrees. I asked him to come up and help because we could not get warm air and bring towels. When he got here he admitted there was no heat after messing around with the air conditioner for 5 minutes. Several hours later we discovered that he dropped off soaking wet folded towels. He didn't bring the extra blanket that i asked for until I went downstairs to ask and then sent up a twin size blanket for a double bed. In general, he doesn't know where things are in town and seems completely overwhelmed. I don't blame him but whomever left him in charge should be ashamed. Grounds are nice but wouldn't recommend this place unless it dramatically improves. We have two more nights...
- Official Description (provided by the hotel):
- Located in the historic heart of the city of Luang Prabang, halfway between the Mekong and Nam Khan River, the Sanctuary Hotel is a haven of peace on the edge of the peninsula, close to the night market with its typical streets, temples and restaurants.The Sanctuary Hotel is built around listed buildings. Its charm, its traditional architecture, exotic garden make it a privileged holiday resort, calm and serene, yet close to everything. You can easily explore on foot most of the architectural treasures of Luang Prabang, the historic capital of Laos, the Mecca of Buddhism, inscribed on the World Heritage List of UNESCO.Sanctuary Hotel, Luang Prabang, a garden in the heart of the city. ... more less
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