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“Great quiet hotel near center !” 4 of 5 bubbles
Review of Sanctuary Luang Prabang Hotel

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Sanctuary Luang Prabang Hotel
Ranked #12 of 70 Hotels in Luang Prabang
Certificate of Excellence
Montreal, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great quiet hotel near center !”
4 of 5 bubbles Reviewed 21 July 2014

We were surprised to find that beautiful place just 5 minutes away from the main street, where you find all principle restaurants and the night market.
First, the hotel picked us up at the airport. We were warmly welcomed by the hotel manager and were conducted to our room. What a nice surprise to cross that beautiful garden and to see the room decoration and set up. Very comfortable bed, spacey room, at 40 US$ a night, wow ! what a deal.
All hotel staff were SO, but SO nice. We were served as queen and king. At breakfast, they were constantly at our service, asking if everything was OK, if we needed anything, and saying thank yous all the time. Incredible service.
The place is really the best to be near everything and in a quiet environment.
Do not hesitate, you'll be gladly surprised.
JF

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank JF L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hotel... L, General Manager at Sanctuary Luang Prabang Hotel, responded to this review, 30 October 2014
Dear reviewer,
Thank you very very much for sharing your comments with the TripAdvisor community. Indeed you had our green season deal with a 50% discount for early bookers! We thank you too for staying with us.
We do hope to welcome you back in our property.
Kind regards,

Henri-Pierre Leveillard
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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356 reviews from our community

Traveller rating
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    17
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    4
See reviews for
40
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4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
New York, NY
Level Contributor
155 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Having just left the Golden Temple Hotel in Siem Reap, Cambodia, checking in at the Sanctuary Hotel was bound it disappoint. While correct, there was no attempt to make the customer feel special. When the wifi would not work, it was a bit frustrating as the gentleman could not explain why to me. I realize it is a particularity of this hotel, but I could not use my wifi for all three days at the hotel. However, down the block at JoMA Cafe, it worked well, so no harm no foul.
All this being said, the hotel is beautiful, the room was large and comfortable, and the breakfast excellent (yes, they really should change the menu to read "toast" instead of French toast, which it most definitely was not). The waiters in the restaurant were adorable - reception could learn a thing or two from them!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ChinaFanNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hotel... L, General Manager at Sanctuary Luang Prabang Hotel, responded to this review, 30 October 2014
Dear guest,
Thank you for sharing your experience with the community. Since your visit in June, the hotel team has changed so is our breakfast menu. I believe our services have improved by now and I invite you to contact me directly if you plan to come back to Luang Prabang again.
Best regards,

Henri-Pierre Leveillard
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 7 July 2014 via mobile

I had high expectations for this hotel as it was reviewed well on this site. I found that it did not live up to my expectations. From the check in it just was underwhelming. At check in I was not told when breakfast was, where it was, how to use the safe or any of the facilities. The TV pretty much did not work, when I asked a staff member to fix it, it took him 20 mins to attend then he fiddled with the remote and said he couldn't do anything to fix it. The towels were stained. The breakfast was really average. When you order French toast you get plain toast with butter and jam? Also the staff were unhelpful. With the resources of 3 staff no one could tell me where to get laundry done (I needed it within a few hours for travel the next day) they suggested their own service which would take a day. I went down to the Main Street and got my laundry washed and dried in 4 hours for the same price it would cost at the hotel to wash just 2 tshirts! Thumbs down for this hotel!

Stayed June 2014
Helpful?
4 Thank Egabnew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hotel... L, General Manager at Sanctuary Luang Prabang Hotel, responded to this review, 12 November 2014
Dear Guest,
Unfortunately I was not on site during your visit and I cannot apologize enough for the dissatisfaction you have encountered while visiting our property.
The issues regarding TV are fixed now and it is working well in all our rooms. We have renewed our stock of bath towels and so there are no more stains on it. Breakfast menu has also been reviewed and we have no complaints since you post your comment.
Usually our staff always try their best to help as you can see on other comments. Since no one could not help you I assume it is a miscommunication issue regarding your laundry. We do it in 24h at a relatively not expensive price including ironing. It is true that you can get it done in 4 hours in town washed with cold water and without proper washing product for 10,000 kip per kilo, then the hotel is not responsible for your belongings.
Thank you again for your comment and for staying with us.
Regards,

Henri-Pierre Leveillard
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 June 2014 via mobile

We stayed at The Sanctuary for just two nights and thoroughly enjoyed our stay. The grounds are beautiful with a very calm aura as you walk in the gates. We had a gorgeous room which was really spacious and clean, with all the extra amenities such as safety deposit box, mini bar and plasma tv with two English speaking movie channels. The staff were exceptionally friendly and did everything possible to make our stay enjoyable. Henri the manager was particularly welcoming and helpful, giving us great advice and helping to arrange transfers etc. I would definitely return to stay here on my next visit and highly recommend it!

Stayed June 2014, travelled as a couple
Helpful?
2 Thank enib123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hotel... L, General Manager at Sanctuary Luang Prabang Hotel, responded to this review, 12 November 2014
Dear Guest,
The whole team of the Sanctuary join me in thanking you for your great comment. indeed, our front office team and myself are experienced enough to guide and advise you on what to do or where to go in this beautiful town.
We hope to welcoming you back.
Best regards,

Henri-Pierre Leveillard
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 15 May 2014

With the low season discouny of 50%, the hotel is probably one of the best values in Luang Prapang. It's centrally located, but the hotel grounds are quite and peacefull (and nicely landscaped). The rooms are comfortable and spacious (note: in contrary to the information on Agoda, the superior room is 24 square meter, the deluxe size is correct: 30 square meters), all with private sitting area. The bathroom is rather basic though. Breakfast is very good with sufficient choices and made-to-order. Management is friendly and helpfull.

One remark: the wifi is sometimes rather slow and the signal not always strong enough. Its an open wifi network where you need to sign in with your browser, which is a bit inconvenient, compared to accessing the router with a WPS key.

Room Tip: Room 513 has a private garden & terrace on the backside.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MarkyMAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hotel... L, General Manager at Sanctuary Luang Prabang Hotel, responded to this review, 12 November 2014
Dear reviewer,
Thank you for your comment. The team and I are always happy to see we make the stay of our guest enjoyable.
We hope to welcoming you back in our property in a near future.
Kind regards,

Henri-Pierre Leveillard
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vientiane
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Sanctuary is a very comfortable and well-designed hotel with an excellent location. Just at the quieter part of the town, not even 500 meter from the night market.
The complete property is new and stylish. Rooms are very clean, tastefully decorated and have beautiful wooden flooring.
Great outdoor area for dinner and cocktails overlooking the pond.
Complimentary breakfast is tasty and complete with seasonal fresh juice and eggs cooked to order.
Both management and staff are very friendly and helpful.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Aitg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hotel... L, General Manager at Sanctuary Luang Prabang Hotel, responded to this review, 12 November 2014
Dear Ait,
On behalf of the team, I would like to thank you for your kind comment. Obviously, should you choose to spend some time off again in Luang Prabang, feel free to contact us directly by email so we can arrange your booking directly.
Once again, thank you for sharing your experience.
Best regards,

Henri-Pierre Leveillard
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

The rooms in this fairly new hotel were spacious and beautifully furnished, set around a lovely garden and pond. Immaculately clean, they contained comfortable beds and all amenities. The staff were friendly and helpful and the breakfast was good. There were problems with the Internet while we were there but it was restored after a couple of days. The location was good, within walking distance of all areas of interest and close to the night market. We really enjoyed our stay.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tamsin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanctuary Hotel... L, General Manager at Sanctuary Luang Prabang Hotel, responded to this review, 30 October 2014
Dear reviewer,
Thank you for staying with us and for sharing your kind comment with the community.
Regards,

Henri-Pierre Leveillard
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Luang Prabang Hotel

Property: Sanctuary Luang Prabang Hotel
Address: Kitsalat Road | Ban Aham, Luang Prabang 0600, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #12 of 70 Hotels in Luang Prabang
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sanctuary Luang Prabang Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Located in the historic heart of the city of Luang Prabang, halfway between the Mekong and Nam Khan River, the Sanctuary Hotel is a haven of peace on the edge of the peninsula, close to the night market with its typical streets, temples and restaurants.The Sanctuary Hotel is built around listed buildings. Its charm, its traditional architecture, exotic garden make it a privileged holiday resort, calm and serene, yet close to everything. You can easily explore on foot most of the architectural treasures of Luang Prabang, the historic capital of Laos, the Mecca of Buddhism, inscribed on the World Heritage List of UNESCO.Sanctuary Hotel, Luang Prabang, a garden in the heart of the city. ... more   less 
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