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“Outstanding hotel and service” 5 of 5 bubbles
Review of Belmond La Residence Phou Vao

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Belmond La Residence Phou Vao
Ranked #8 of 70 Hotels in Luang Prabang
Certificate of Excellence
Scarsdale, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding hotel and service”
5 of 5 bubbles Reviewed 27 November 2013

I must admit I do not usually write these reviews but feel compelled to do so in this instance.
We stayed at La Residence in October 2013. The hotel was excellent, the rooms beautifully appointed, the food at the restaurant worth returning for and the people and service par excellence.
On our first day I had a medical emergency and the hotel and our guide tried to find us a doctor. As it happened all the doctors were at a conference some hours away and we had to go to the emergency room at the local, fairly limited hospital. Our guide could not find a doctor and at our request called the hotel. The hotel guest services manager (Julie) sent the head porter with us to the hospital to find the “International” emergency room that was staffed by a few doctors from Thailand who spoke a limited English.
I was treated but an hour and a half later I had a recurrence of the condition. We returned to the hospital only to find that there were now no doctors in attendance (it was a weekend afternoon). Again we called the hotel and the head porter and his assistant prevailed upon a personal contact to meet us at the hospital.
The hotel wanted to ensure that everything would go well and so the Guest services manager, the head porter and his assistant accompanied us back to the hospital and later insisted on taking me to a local pharmacy to obtain the prescribed medicine and to ensure I understood all the instructions.
We cannot praise their concern, responsiveness and kindness enough. In all they were delightful in every sense of the word. They went above and beyond .
Five stars in every category is nowhere near a high enough rating for the hotel and their staff.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HSH914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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714 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 27 November 2013 via mobile

We needed a little get away and came to stay at La Residence Phou Vao from our friend’s recommendation. We were not disappointed at all! Hotel ground is well maintained and spacious. Service from the staff was warm but professional at the same time. They made extra effort to keep our little one occupied and entertained all the time. Our room was spacious and has stunning view. It was just what we needed for our short break! Will really recommend this place for whoever looking for short hideaway... And get back to the nature:)

Stayed October 2013
Helpful?
Thank Little_princess2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belo Horizonte, MG
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 November 2013 via mobile

Great Hotel, lovely staff, excellent restaurant! The room is spectaular and the atmosphere is very friendly and beautiful! I highly recommend it!
I would certainly come back Many Many times! Dont hesitate on your choice! Is My second experience on Orient Express hotels and i love it!

Stayed November 2013
Helpful?
Thank LuizaPaes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flobecq, Belgium
Level Contributor
144 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

You feel welcome from the moment you set foot in the hotel.
The owner is omi present and makes sure you have everything you need.
The hotel is extermely well maintained and the rooms are spacious and have a very cosy feeling.
We had a steambath in ours and a small garden with outdoor shower.
The spa is a aosis of peace and luxury.
The entire staff have only one objective: make you feel at home and cater to all your needs.
The restaurant serves delicious food (the best we had in Luang Prabang)

This is for me the best place in Luang prabang

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ofabre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lima, Peru
Level Contributor
70 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

This is a really nice hotel, so far from home but I felt like I was there.
Since we arrived, we felt welcome and felt all the detail in every type of service that we requested.
Room: was clean, comfortable, big and nice view.
Restaurant: variety of food and specially good and fresh tasty.
Spa: so nice massage, after walking many days around all temples in Bangkok. They received you with bagel fruit tea, was nice.
Tours: Amazing!! do not miss it. We requested Alms giving, Pak Ou Caves and Kuangsi Waterfalls and were very nice, starting from the tour guide, driver and the person who helped to set up the lunch. Very nice and romantic in each of those places!!! I think opportunity comes once in a life :) pamper yourself!!!
Hotel is also supporting a orphenage, help them to support with a donation, those children need us!
This is one of my best trip ever, I may say better than our honeymoon.
Big hug and thank you to Julia, Patti, Thoi and all the staff. All the best!!!
Muchas gracias;)

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cecinaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
296 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

LaResidence. Incredible place to stay. We had a junior suite,room 107. Fantastic view of the city and mountains from both bedroom and large balcony. Beautiful infinity pool and grounds. Staff was extremely helpful. Away from all the noise and hustle bustle of the city but only 5 minutes away by tuk tuk or hotel transportation from all the good restaurants in town. Lunch at the hotel restaurant was delicious but very pricey for Laos so ate the rest of our meals in town. Tamarind and Blue Lagoon were very good. If possible do one day Elephant village with 2 hours ride on elephants and 1.5 hour trek. Also do the #1 trip advisor activity Living Land, an immersion experience in a local rice farm





Sent from my iPad

Room Tip: 107 suite with best view at the property
See more room tips
  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank clarkelovetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 13 November 2013

What I like most about La Residence Phou Vao is that while it is unquestionably a luxury hotel, it is also warm and unassuming. Unlike other high-end hotels that tend to be a little cold, you immediately feel comfortable, welcomed and at home upon arrival. In addition to beautiful wooden floors and plush furniture, the grounds of the hotel are charmingly manicured, again giving that feeling of coziness.

There are two swimming pools at the hotel. One, is by the dining area, and another more private one by the spa. This is a quiet area to hang out at before or after a spa treatment or private yoga class. The spa also has a natural herbal sauna, which is nice to use, before or after a treatment.

Because of the way the hotel is laid out, it rarely feels crowded. Strolling the hotel grounds itself is a pleasure. If you're looking for a relaxing hotel to stay at where you can really be at ease, La Residence is just that. Staff is friendly and attentive. Food is great!!! I highly recommend staying here.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jmoksim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmond La Residence Phou Vao

Property: Belmond La Residence Phou Vao
Address: Luang Prabang 84330, Laos
Phone Number:
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Luang Prabang
#1 Top resorts Hotel in Luang Prabang
#1 Family Hotel in Luang Prabang
#1 Business Hotel in Luang Prabang
#3 Spa Hotel in Luang Prabang
#7 Luxury Hotel in Luang Prabang
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond La Residence Phou Vao 5*
Number of rooms: 34
Official Description (provided by the hotel):
Positioned atop a hill, gazing across the sacred mountains, Belmond La Résidence Phou Vao is an unforgettable place to stay. Its calm, tranquil ambiance echoes that of sleepy World Heritage town of Luang Prabang - former royal capital of Laos - spread out below. Designed in a traditional style, this intimate hotel is gemmed with teak, silk and fresh cotton accents. The hotel's Phou Savanh restaurant is famed for its wonderful French-influenced local cuisine while Doc Champa bar offers guests a range of Laotian and classic cocktails. The award-winning Mekong Spa blends ancient techniques with modern understanding to ensure complete indulgence and well-being and is the first luxury spa in Luang Prabang, Laos. Furthermore the hotel offers a gym, boutique, tours & excursion desk, meeting room and organic garden with cooking class area. The hotel's 34 suites are elegantly furnished with emphasis on local styles and materials. The combination of parquet and traditional Lao textiles creates an immediate sense of peace and space in all suites. Large windows provide plenty of natural light and open onto the exotic gardens. A conveniently arranged terrace offers privacy, comfort and tranquility. ... more   less 
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Also Known As:
La Residence Phou Vao By Orient-Express Hotel Luang Prabang
La Residence Phou Vao Hotel
La Residence Phou Vao Resort

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