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“Exquisite boutique hotel, perfectly located” 5 of 5 bubbles
Review of Beit Salahieh Hotel

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Beit Salahieh Hotel
Ranked #7 of 27 Hotels in Aleppo
Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
“Exquisite boutique hotel, perfectly located”
5 of 5 bubbles Reviewed 26 January 2011

Beit Salahieh is a gorgeously renovated 150-year-old home. The service is mostly impeccable (excepting one irritable front desk attendant), with employees being exceptionally attentive but not overbearing.

The rooms are small but richly decorated with an amazingly comfortable bed. The bathroom floors and towel racks are heated. My room had a private terrace with a view of the Citadel (unrequested - quite a surprise).

The included breakfast included baskets of bread and croissants, olives, and a plate of cheeses and meats. One 'serving' is enough for three. The bottom floor bar was a great spot for a nightcap. The rooftop bar was closed for the winter. I did not partake of the spa or hammam (lacked appropriate attire), but they looked beautiful.

The hotel is near the Citadel, of course, and also a short walk to Al-Jdeida. There is a great restaurant across the street, and the Sheraton (ATM) and National Museum are also nearby. Taxis were easy to come by on the main street.

  • Stayed January 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kimbdahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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43 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 December 2010

This place is a treasure trove,a true gem,palatial conversion,could this be the coolest,hip place to stay in Aleppo?
It's awesome,rooftop terrace /bar overlooking the Citadel is truly magnificent.
Staff are wonderful!

  • Stayed November 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank luckilorni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 12 December 2010

The refurbished hotel has now been opened (by the Prime Minister) for a few weeks and I think the teething problems mentioned by some earlier reviewers have probably been sorted. The only problem we experienced was a power cut as we were leaving which meant we left one or two items in the room. Very comfortable and lovely room. We felt priviliged to be able to stay in such an atmospheric and lovely spot. We loved the courtyards and terraces, the view of the citadel and the approach down little alleys. When we were wandering in the alleyways around the hotel we were immediately approached by locals eager to show us the way back to the hotel which they assumed we had missed. Great city too.

  • Stayed December 2010
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sueaveyron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 18 November 2010

The hotel's physical structure is breathtaking, an oasis of beauty in an otherwise drab neighborhood. It's clear that no expense was spared in restoring the three (soon to be four) older houses that make up the hotel and the attention to detail shows in the beautiful woodwork and furnishings. In fact, the hotel stands out so much from its surroundings that it is clearly visible from the heights of the Citadel. In this respect, the hotel is five-star. It is in the service area that the hotel still needs to undertake a bit of work and seasoning. Our initial welcome was warm enough, including a tour of the hotel by a staff member. The cracks that gradually began to appear in the service though, brought the hotel down to four stars. For example, the night of arrival, we helped ourselves to some complimentary fruit, leaving a dirty plate. The next day, housekeeping did not change the plate or silverware, but merely brushed off the seeds and left the dirty plate in the room. On the second day, we had a late lunch at the gorgeous rooftop restaurant. There was a special Eid menu that the waiter never mentioned to us and it wasn't until the hotel manager passed by to chat that we learned of it. As lunch progressed, it became apparent to us that we were an afterthought to the wait staff who were were all taking care of two other, medium-sized parties. One tip on rooms: avoid those rooms that overhang or back onto the street (alley) or have windows opening onto the same. We barely slept our last night because of the noise from the children, motorbikes, etc. using this thoroughfare.

  • Stayed November 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TravelingCAGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 November 2010

This hotel has recently reopened after a major refurbishment. We were told that we were only the second group to stay at the hotel since it reopened and this showed in the poor service provided by the staff who were willing enough but appeared to have been inadequately trained. Hopefully this situation will improve very quickly because the hotel itself merits it. The building has been beautifully restored and is in a good location for visting the Citadel and the souk. The food we had was good but at present the menu is rather limited.

  • Stayed October 2010
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank SpeedyTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 8 November 2010

I stayed in this lovely hotel last weekend with 4 girlfriends. We had a terrific time. The staff is extremely helpful and obliging. Aline & Rima were very knowledgeable and helped us in everything we asked for. Bookings, Shopping, transport, Restaurant reservations , you name it, you get it. The hotel is only two months old and is basically restored authentic houses dating back to 19th century. Some rooms overlook the beautiful castle and some, the courtyards with the fruit trees. It is very romantic. It has a fantastic rooftop bar and restaurant and another bar downstairs. We loved lazing in the courtyards with a drink. Sometimes, we just felt like staying in because it is so nice. I promise you all, it is a lovely experience.
By the way, the reviews written here earlier refer to a previous hotel that existed in the same location.

  • Stayed November 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Abukalam14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
austin
Level Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed 6 November 2010

All sounded terrific in the Beit Salahieh’s online PDF brochure: a five-star cultural hotel, just renovated, which started taking bookings in June/July of this year. Our late October arrival should give them plenty of time to get the bugs worked out--or so I reasoned when I booked a deluxe room. Although it would easily qualify as a nice boutique hotel, it hasn’t yet risen to 5-star standards.

A dozen chairs, belonging to the Cafeteria, were piled in front of our door on our arrival, and had to be cleared away for us to enter the room. The Cafeteria, a dining area, appears to seat maybe two dozen people....or will, whenever it begins operation. Our room, #140, was only four feet from the entrance to the Cafeteria, and I expressed a concern about noise. I was loftily informed, “You have the door”, meaning I could close our door to keep noise out (keep in mind that it’s possible to see daylight glowing through the edges of this door....a noise barrier it’s not.) A worse room would be #141, which, oddly, opens directly into the Cafeteria.

Our sunny, average-sized room was nicely furnished with silk textiles and walnut furniture, and had a lovely view onto a courtyard garden. It was slightly uncomfortable due to the layout. Two walls were lined with cupboards. Unfortunately, the wardrobe cupboard was too shallow to close the door when clothing was on hangers, and we had to move our bedside lamp to have access to the cupboard holding our safe. Our minibar, while plugged in, provided no refrigeration, so was really just taking up space.

Narrow double-doors opened into the small bathroom. The doors didn’t open fully–there wasn’t room. Fortunately my husband and I have narrow enough frames. Broader people would actually have trouble getting through these doors, which should be retro-fitted to open into the bedroom instead. Solid onyx formed the beautiful deep sink and tub, which was lined with chipped and discolored tiles, perhaps the originals. A very narrow (maybe 12" wide) glass partition by the shower head acted as the shower “curtain”. I’ve never understood this affectation, which makes it impossible to use the shower without flooding the floor.

I’m a visual artist, and in my opinion the painting on the ceiling beams in our room struck a wrong note. While the rest of the room reflected a more sophisticated sensibility, the cartoon-like flowers on the ceiling resembled a children’s book illustration. I did see an artist in a public part of the hotel embellishing other ceiling ornamentation, though, so it’s possible there’s still work to be done on all of them.

While we were there, the hammam was “broken”, so we didn’t get to use it. The other public areas of the hotel were beautiful, though, with several seating areas of various sorts. In particular, the garden areas were really lovely and relaxing. The roof terrace was chic, with a great view of the Citadel. We had dinner there twice, and the food was good (Ksara wine, however, cost more than at the Four Seasons in Damascus–maybe that’s the five-star feature.)

We liked the staff, who were very sweet, and helpful as possible when we had a request. Beit Salahieh holds a lot of promise. Once they smooth the rough edges, it could be remarkable. Right now, it’s a feasible option for Aleppo, though not quite a five-star one.

  • Stayed October 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tripartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Beit Salahieh Hotel

Property: Beit Salahieh Hotel
Address: Al Mustadamia Stree | Opposite Aleppo Citadel, Aleppo 2011 , Syria
Region: Syria > Aleppo Governorate > Aleppo
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 27 Hotels in Aleppo
Price Range (Based on Average Rates): £
Hotel Class:5 star — Beit Salahieh Hotel 5*
Number of rooms: 42
Official Description (provided by the hotel):
Stay at Beit Salahieh and experience true Syrian hospitality. A luxury boutique hotel offering 42 rooms and suites in the heart of Aleppo's old city. ... more   less 

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