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“excellent hotel”

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Sheraton Aleppo Hotel
Ranked #14 of 19 Hotels in Aleppo
Reviewed 15 January 2011

this hotel was very good, as you would expect from a sheraton hotel..... great hotel.

  • Stayed: December 2010, travelled as a couple
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Thank Styananna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 16 of 64 reviews

Reviewed 1 December 2010

Hotel is centrally located, though in the middle of a parking lot/ closed construction like island... so feels a little islolated as its concrete dead space around it. Staff are incredibly friendly and helpful. On site Bank, shops and Europacar - whic will set up your airport transfers and day tours (NOTE; Charge for a driver AND then need to pay additinal for a guide). The Club Lounge is very well attended. So wish they had bottled water available. Rooms are well appointed - clean, plasma TV, Coffee/Tea makming faciilities, comfortable bed, etc. Very happy with the hotel and my stay there.

  • Stayed: November 2010, travelled with friends
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Thank kareny13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2010

This is a great property well located in Aleppo. But the service is iffy. Staff seem poorly trained and organized. Breakfast was a disorganized zoo! The Italian Restaurant is great though! Check-in and out a bit laboured. Room amenities are cheap.

  • Stayed: September 2010, travelled with friends
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Thank blacmikOttawa_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2010

We thoroughly enjoyed our stay at the Sheraton Aleppo.
The location was just perfect for our requirements - we wanted to be able to walk around the old city. Bab Antakiya is a 20 min walk and the Al Jdeidah quarter just a 5 min walk from the hotel.

The room we had was spacious and clean, though I noticed they were a little slack on the vaccuming. Dont expect much of a view though unless you ask for room facing the main street.
The breakfast buffet was good and had a good mix of middle eastern and european fare. I even sampled 'foul' - the fava bean soup.
Didnt honestly explore the hotel much cos we were so busy wandering the city, so I'm not too sure what the facilities were. Butt I noticed they had an internet service in the lobby. They seemed to have a pretty large shopping arcade attached.

The staff at reception and the restaurant were friendly and helpful and we were able to get a map and directions at the concierge. There are quite a few signs on the road as well pointing you in the direction of Bab Antakiya.
I would absolutely recommend this hotel as a great place to stay in while visiting Aleppo.

  • Stayed: November 2010, travelled as a couple
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Thank carsickbutcurious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2010

We stayed 3 days in the Sheraton and it was very relaxing. The location is very convenient, even if it is not directly located in the old City. The Armenian quarter ist just across the street with lots of restaurants and shops. To walk to the great mosque takes only 10 minutes.
The rooms are spacious and have those wonderful Sheraton Sweet-Sleeper-Beds. Two sides of the hotel are facing a major street, so they could be noisy even with the sound proof windows. We had a room to the inner courtyard and it was very quite. Break-fast is good, some oat flakes and a fruit salad with more than just apples would be nice. Service is very good. Unfortunately the hotel closes the pool area in November for the winter time, so there is no place to sit and relax outside. It was still 25 °C outside, so even without using the pool it would be nice to lie in a lounge chair and read through the guide books. We even went to the sauna and the whirlpool. Usually men and women have to go to separate saunas but as we were the only ones in there we could go together which was a very nice treat.
Very practical for the self-drivers is the underground parking with no charge. In a city with hardly any parking spaces this was real thumbs up.

Stayed: November 2010, travelled as a couple
Thank ***-Irene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2010

The Sheraton Aleppo is a large, international style hotel. The basic infrastructure is very good and what you would expect almost anywhere in the world for this type of establishment.

We were with a tour group and did not have much interaction with the staff, though our drink in the bar was not blessed with good or attentive service. Ate there one evening, but the food was not particularly to be recommended and the service was indifferent at best. Breakfast, however, was excellent.

The free internet access with about six computers was a very welcome facility

Room was comfortable and was quite bright which seems to be the exception in Syria. All in all, a good choice for a stay in Aleppo, but probably best to find one of the many good local restaurants to eat and drink in.

  • Stayed: November 2010, travelled as a couple
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Thank pentangle99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2010

This is a decent, generic hotel. Our room was fine but after a three day stay I had a number of complaints about the property:
i. Every interaction I had with individuals at the reception desk was unpleasant. When we first arrived, we were told that our room was only booked for 2 nights (instead of 3). It was only after arguing with them (and showing them a printed copy of our confirmed reservation), that our original reservation was honored. Service at check out with also surly. We had previously had such a wonderful time interacting with the warm and friendly Syrians we met that I was shocked that we had such an unpleasant experience with the staff here.
ii. The hotel is completely charmless. Basically it's a clearing house for massive tour groups that must make up at least 75-80 percent of the hotel's clientele.
iii. The food was bad at the hotel's restaurant (ridiculous when one thinks that Aleppo is famous for its cuisine). The lighting in the main restaurant at night feels like a military canteen. Also, terrible service here too.

In general, an extremely disappointing stay. The almost uniformly bad service was a real surprise.

  • Stayed: October 2010, travelled as a couple
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1  Thank hb7176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sheraton Aleppo Hotel

Address: Al Khandaq Street | P.O. Box 13964, Aleppo, Syria
Region: Syria > Aleppo Governorate > Aleppo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #14 of 19 Hotels in Aleppo
Price Range: £123 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Aleppo Hotel 5*
Number of rooms: 199
Also Known As:
Sheraton Aleppo
Aleppo Sheraton

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